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do we keep your data safe?We include data backup and recovery in our IT support package. Watch the video to understand how we backup your data at Superfast IT.https://www.superfast-it.com/hubfs/videos/How%20do%20we%20back-up%20your%20data.mp439nonodata backupdata recoveryit supporthttps://www.superfast-it.com/hubfs/IT%20staff%20working%20on%20a%20ticket.jpgITstaffworkingonaticketITstaffworkingonatickethttps://www.superfast-it.com/hubfs/advantages%20of%20backup.jpgadvantagesofbackupadvantagesofbackuphttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20splitscreen%20comparison%20of%20cloud%20backup%20and%20local%20backup%20solutions%20The%20left%20side%20showcases%20a%20cloud%20backup%20illustrated%20with%20a%20vibrant%20blue%20sky%20and%20fluffy%20white%20clouds%20symbolizing%20remote%20data%20storage%20A%20digital%20device%20such%20as%20a%20laptop.jpegTheimagedepictsasplitscreencomparisonofcloudbackupandlocalbackupsolutionsTheleftsideshowcasesacloudbackupillustratedwithavibrantblueskyandfluffywhitecloudssymbolizingremotedatastorageAdigitaldevicesuchasalaptopTheimagedepictsasplitscreencomparisonofcloudbackupandlocalbackupsolutionsTheleftsideshowcasesacloudbackupillustratedwithavibrantblueskyandfluffywhitecloudssymbolizingremotedatastorageAdigitaldevicesuchasalaptophttps://www.superfast-it.com/hubfs/How%20we%20backup%20data%20and%20keep%20your%20data%20safe.jpgHowwebackupdataandkeepyourdatasafeHowwebackupdataandkeepyourdatasafe2026-02-11https://www.superfast-it.com/articles/firewalls-for-businesses2025-11-17https://www.superfast-it.com/about/case-studies/wilkestranterhttps://www.superfast-it.com/hubfs/Wilkes%20Tranter%20Compliance%20image.jpegWilkesTranterComplianceimageWilkesTranterComplianceimagehttps://www.superfast-it.com/hubfs/wilkes%20tranter%20logo-1.pngwilkestranterlogo1wilkestranterlogo1https://www.superfast-it.com/hubfs/wilkes%20consultancy.jpegwilkesconsultancywilkesconsultancyhttps://www.superfast-it.com/hubfs/wilkes%20startup.jpegwilkesstartupwilkesstartuphttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/wilkes%20corporate-new.jpegwilkescorporatenewwilkescorporatenew2026-04-01https://www.superfast-it.com/articles/why-cyber-security-matters-for-non-profits-and-charities-todayhttps://www.superfast-it.com/hubfs/Cloud%20vs%20on-premise%20-%20pros%20cons%20differences.jpgCloudvsonpremiseprosconsdifferencesCloudvsonpremiseprosconsdifferenceshttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/cybersecurityforbusinessesprotectingbusinessesonlinenotext-1-ezgif.com-jpg-to-webp-converter.webpcybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconvertercybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconverterhttps://www.superfast-it.com/hubfs/SME%20cyber%20security%20best%20practice.jpgSMEcybersecuritybestpracticeSMEcybersecuritybestpracticehttps://www.superfast-it.com/hubfs/Non-profit%20and%20Charities%20cybersecurity%20checklis.jpgNonprofitandCharitiescybersecuritychecklisNonprofitandCharitiescybersecuritychecklishttps://www.superfast-it.com/hubfs/Non-profitSEOblog120226.jpgNonprofitSEOblog120226NonprofitSEOblog1202262026-03-12https://www.superfast-it.com/articles/superfast-wolf-run-autism-west-midlandshttps://www.superfast-it.com/hubfs/Imported_Blog_Media/83c9145ece50927e999db02abcad9fe0ae85d4cf21fd1c7aeed2f8f37d721bf9-300x300-1.jpg83c9145ece50927e999db02abcad9fe0ae85d4cf21fd1c7aeed2f8f37d721bf9300x300183c9145ece50927e999db02abcad9fe0ae85d4cf21fd1c7aeed2f8f37d721bf9300x3001https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Business%20man%20on%20computer.jpgBusinessmanoncomputerBusinessmanoncomputerhttps://www.superfast-it.com/hubfs/Good%20Business%20Charter%20accredited.jpgGoodBusinessCharteraccreditedGoodBusinessCharteraccreditedhttps://www.superfast-it.com/hubfs/Wolf%20run%20at%20Superfast.jpgWolfrunatSuperfastWolfrunatSuperfasthttps://www.superfast-it.com/hubfs/What%20it%20IT%20support.jpgWhatitITsupportWhatitITsupport2025-12-18https://www.superfast-it.com/about/meet-the-team/mark-pouldinghttps://www.superfast-it.com/hubfs/videos/Mark%20bio.mp4/medium.jpgMeet the team: Mark Poulding, Director - Cyber Security and Cloud SpecialistMark Poulding is the lead technical resource. Find out more about Mark's cyber security, cloud and infrastructure project work.https://www.superfast-it.com/hubfs/videos/Mark%20bio.mp4112nonomeet the teamhttps://www.superfast-it.com/hubfs/2W0A9927%20PORTRAIT%20ORIENTATIOIN%20LO%20RES-min.jpg2W0A9927PORTRAITORIENTATIOINLORESmin2W0A9927PORTRAITORIENTATIOINLORESminhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-04-30https://www.superfast-it.com/it-support/walsallhttps://www.superfast-it.com/hubfs/Switching%20suppliers%20NPA.mp4/medium.jpgExperience of switching IT suppliersHear what it is like switching IT suppliers or hiring an IT company. Here, Nick Hancock from NPA 24/7 says what it was like for his business.https://www.superfast-it.com/hubfs/Switching%20suppliers%20NPA.mp451nonobirminghamit supportswitching suppliershttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp4/medium.jpgManaged IT support service in Birmingham - what's included?Visit www.superfast-it.com/it-support for more information. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee, outsourcing to experts. We solve your day-to-day tech issues, but also partner with you to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. We cover Birmingham and the towns: Digbeth  Southside Brindleyplace  Jewellery Quarter Birmingham's city centre  Mailbox   Colmore Business District   Edgbaston Perry Barr Small Heath Bourneville Harborne Saltley Moseley Tyseley Bearwood Selly Oak Erdington Solihull Handsworth We cover the trading estates: Kingston Industrial Estate, Birmingham Prospect Place Industrial Estate Duddeston Mill Trading Estate Pall Mall Estates at Rovex Business Park Middlemore Industrial Estatehttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp475nonoBirminghamIT servicesIT supportRemote 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Security Package: What is included and why?We recommend having the Enhanced pack, which is and robust and ideal for a small or medium sized business based in Birmingham, Black Country and the West Midlands. The video details how the enhanced pack covers the three main cyber weaknesses of SME’s: SME’s three main cybersecurity defence weaknesses and how to address them We have found that there are three main weaknesses in small businesses' cybersecurity defences: 1. Lack of security awareness amongst staff Cyber Awareness Training and simulation People are often the weakest link in cybersecurity defences, and a general lack of security awareness amongst staff is a real problem. To address this, we've included ongoing security awareness training. We deliver the training electronically by enrolling your team in carefully crafted online courses which teach them the skills they need to protect your business in bite-sized chunks. Each five-to-ten-minute module has a quick test at the end to check their understanding, and we further test their skills through simulated phishing attacks. Each month we give you a report to let you know which staff have completed their training and those who may be susceptible to being tricked. With security awareness training, your team will incrementally improve their skills and better protect your business. 2. Inability to detect and respond to cyber-attacks Dark Web Monitoring To guard against those who use the same password on multiple sites and who have had passwords compromised, we include monitoring the Internet for stolen passwords to get them changed. Endpoint detection and response The next component of the Enhanced Security Pack is security incident detection and response. We'll deploy advanced endpoint detection and response software to each of your computers to detect cybersecurity attacks and stop them in their tracks. Using this software, our security operations centre monitors the processes running on your machines to identify and remediate any threats. When malicious behaviour is detected, the system will roll back files to previous safe versions by tracking your devices' changes. This solution's providers are so confident in their ability; they provide a one million dollar warranty to cover ransomware costs in the unlikely event that they can't protect or remediate against an attack. 3. Not thoroughly testing disaster recovery plans Disaster recovery testing The crucial third component of our Enhanced Security Pack is server disaster recovery testing. Once a year, we'll take your server back-ups and use them to create a virtual copy of your IT systems in our datacentre. Doing this provides you with the added reassurance that we could use your back-ups to get you up and running in the shortest possible time if the need arose. What Next? So now you know the main benefits of opting-in to the Enhanced Security Pack. Your team will be better prepared to protect your business from cyber-attack. You'll have an advanced system to detect and protect against cyber-attack. And you'll have the peace of mind that comes from knowing we've carried out a full disaster recovery test using your server backups. Pricing for the Enhanced Security Pack is calculated based on the number of people, workstations and servers you have, so you'll only pay for what you need. To get a tailored quote for Enhanced Security, email us at support@superfast-it.com.https://www.superfast-it.com/hubfs/videos/Enhanced%20Security%20Package%20What%20is%20included%20and%20why%3F.mp4218nonoCybersecurityhow to protect your 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IT support service in Birmingham - what's included?Visit www.superfast-it.com/it-support for more information. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee, outsourcing to experts. We solve your day-to-day tech issues, but also partner with you to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. We cover Birmingham and the towns: Digbeth  Southside Brindleyplace  Jewellery Quarter Birmingham's city centre  Mailbox   Colmore Business District   Edgbaston Perry Barr Small Heath Bourneville Harborne Saltley Moseley Tyseley Bearwood Selly Oak Erdington Solihull Handsworth We cover the trading estates: Kingston Industrial Estate, Birmingham Prospect Place Industrial Estate Duddeston Mill Trading Estate Pall Mall Estates at Rovex Business Park Middlemore Industrial Estatehttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp475nonoBirminghamIT servicesIT supportRemote IThttps://www.superfast-it.com/hubfs/Switching%20suppliers%20NPA.mp4/medium.jpgExperience of switching IT suppliersHear what it is like switching IT suppliers or hiring an IT company. 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Way to Present your PowerPoint Presentation in Microsoft Teams | How to Use PowerPoint LiveFor more information visit: https://blog.superfast-it.com/best-way-to-present-powerpoint-presentations-in-microsoft-teams-powerpoint-live Today, the best way to present your PowerPoint presentation in Microsoft Teams, is by using PowePoint Live. PowerPoint Live is ideal for: *Team meetings *Presenting important proposals *Hosting webinars In this video we cover: 0:00 - Introduction 1:32 - How to use screen share and the Pitfalls of using screen share on Teams 4:26 - 🌟 How to set up your slide deck on Teams using PowerPoint Live 🌟 5:30 - How to use PowerPoint Live | Tour Presenter View 9:37 - How to set up multiple presenters / How to Switch off Skip Slides/Take Controlhttps://www.superfast-it.com/hubfs/videos/Best%20way%20to%20present%20in%20Teams%20-%20PowerPoint%20Live.mp4707nonoBirminghamHow toIT supoortMicrosoft TeamsPowerPoint 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IT virtual signing of the Armed Forces Covenant signing 5 May 2021Bobby Birdi, Regional Employer Engagement Director of the West Midland Reserve Forces & Cadets Association, Wing Commander Simon Briggs, Royal Air Force and James Cash, Founder and Managing Director sign the Armed Forces Covenant.https://www.superfast-it.com/hubfs/videos/Armed%20Forces%20Covenant%20signing%205%20May%202021.mp4311nonoCommunityIT supportSuperfast IThttps://www.superfast-it.com/hubfs/Armed%20forces%20Covenant%20signing.jpgArmedforcesCovenantsigningArmedforcesCovenantsigninghttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Supporting-Armed-Forces-Covenant%20Proudly%20supporting%20those%20that%20serve.jpegSupportingArmedForcesCovenantProudlysupportingthosethatserveSupportingArmedForcesCovenantProudlysupportingthosethatservehttps://www.superfast-it.com/hubfs/James%20Cash%2c%20Founder%20and%20Managing%20Director%20at%20Superfast%20IT%20signs%20Armed%20Forces%20Covenant%202.jpgJamesCashFounderandManagingDirectoratSuperfastITsignsArmedForcesCovenant2JamesCashFounderandManagingDirectoratSuperfastITsignsArmedForcesCovenant2https://www.superfast-it.com/hubfs/Armed%20forces%20Covenant%20signing%203.jpgArmedforcesCovenantsigning3ArmedforcesCovenantsigning32025-12-18https://www.superfast-it.com/articles/donate-your-device-for-disadvantaged-childrenhttps://www.superfast-it.com/hubfs/Donate%20your%20device%20for%20disadvantaged%20children.jpgDonateyourdevicefordisadvantagedchildrenDonateyourdevicefordisadvantagedchildrenhttps://www.superfast-it.com/hubfs/images/1613997325528.jpeg16139973255281613997325528https://www.superfast-it.com/hubfs/Kully%20Uppal%2c%20Principal%2c%20Bristnall%20Hall%20Academy.%20Toby%20Nicholls%2c%20Technician%2c%20Superfast%20IT%20-%20donating%20laptops.jpgKullyUppalPrincipalBristnallHallAcademyTobyNichollsTechnicianSuperfastITdonatinglaptopsKullyUppalPrincipalBristnallHallAcademyTobyNichollsTechnicianSuperfastITdonatinglaptopshttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/James%20Cash%20Managing%20Director%20Superfast%20IT%20and%20Mrs%20Helen%20Robinson%20Head%20Teacher%20at%20Mount%20Pleasant%20Primary%20School%20-%20Web%20ready.jpgJamesCashManagingDirectorSuperfastITandMrsHelenRobinsonHeadTeacheratMountPleasantPrimarySchoolWebreadyJamesCashManagingDirectorSuperfastITandMrsHelenRobinsonHeadTeacheratMountPleasantPrimarySchoolWebreadyhttps://www.superfast-it.com/hubfs/Good%20Business%20Charter%20accredited.jpgGoodBusinessCharteraccreditedGoodBusinessCharteraccreditedhttps://www.superfast-it.com/hubfs/Investors%20in%20people%20logo.jpgInvestorsinpeoplelogoInvestorsinpeoplelogo2025-12-17https://www.superfast-it.com/about/guaranteehttps://www.superfast-it.com/hubfs/videos/Our%20Guarentee.mp4/medium.jpgOur GuarenteeAt Superfast IT, our reputation and success rests on making sure we deliver what we promise. That’s why we offer a money-back guarantee to new managed services clients who outsource their IT support and cybersecurity to us. This means that if you’re not happy with our service after three months, we will refund your fees and provide a further three months free support, so you have time to make alternative arrangements. At Superfast IT, we are absolutely confident in our IT support and cybersecurity services. And when you become a client, we want you to be confident too. That’s why we’re making this guarantee to all new clients. We have delivered IT support for over two decades, creating a dependable service to solve IT challenges quickly, while improving your productivity and security through continuous improvement. If you’re interested in finding out more about our services, get in touch with us today. https://www.superfast-it.com/hubfs/videos/Our%20Guarentee.mp469nonoguaranteeit supporthttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/images/6%20month%20money%20back%20guarantee.png6monthmoneybackguarantee6monthmoneybackguarantee2026-02-11https://www.superfast-it.com/articles/autosave-version-history-office-365https://www.superfast-it.com/hubfs/videos/Restoring%20Word%20Documents%20-%20Images.%20How%20Word%20Autosave%20and%20Version%20History%20Works%20-%20Office%20365%20OneDrive.mp4/medium.jpgRestoring Word Documents - Images. How Word Autosave and Version History Works - Office 365 OneDriveIn this video, we'll show you some of the features of autosave and the versioning history in Office 365 and OneDrive for Word documents and version history for other types of documents such as images. This video guide contents: 0:00 - How Autosave works. How to revert back to a previously saved version in Microsoft Word 0:59 - How to restore a previous version of a Word document using 'Version History' 2:30 - Restoring a previous image version Head to our Learning Centre for more IT Tips: https://blog.superfast-it.com/https://www.superfast-it.com/hubfs/videos/Restoring%20Word%20Documents%20-%20Images.%20How%20Word%20Autosave%20and%20Version%20History%20Works%20-%20Office%20365%20OneDrive.mp4242nonooffice 365onedriveVersion historyhttps://www.superfast-it.com/hubfs/Open%20version%20-%20version%20history.jpgOpenversionversionhistoryOpenversionversionhistoryhttps://www.superfast-it.com/hubfs/Accessing%20version%20history%20for%20image%20files.jpgAccessingversionhistoryforimagefilesAccessingversionhistoryforimagefileshttps://www.superfast-it.com/hubfs/Imported_Blog_Media/cybersign-3.pngCyberSecurityBreakingThroughtheThreatBarriercybersign3https://www.superfast-it.com/hubfs/Automatically%20saving%20using%20AutoSave%20in%20word.jpgAutomaticallysavingusingAutoSaveinwordAutomaticallysavingusingAutoSaveinwordhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Malware-1-e1517497174948.pngMalware1e1517497174948Malware1e1517497174948https://www.superfast-it.com/hubfs/AutoSave%20and%20Version%20History%20how%20to%20guide.jpgAutoSaveandVersionHistoryhowtoguideAutoSaveandVersionHistoryhowtoguidehttps://www.superfast-it.com/hubfs/Version%20history%20on%20PC.pngVersionhistoryonPCVersionhistoryonPChttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/How%20to%20set%20up%20autosave%20on%20Microsoft.jpgHowtosetupautosaveonMicrosoftHowtosetupautosaveonMicrosofthttps://www.superfast-it.com/hubfs/How%20autosave%20works%20in%20word.jpgHowautosaveworksinwordHowautosaveworksinwordhttps://www.superfast-it.com/hubfs/Browse%20version%20history%20on%20Mac.jpgBrowseversionhistoryonMacBrowseversionhistoryonMac2025-12-17https://www.superfast-it.com/thank-you/quotehttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-04-14https://www.superfast-it.com/articles/bitcoin-phishing-scamhttps://www.superfast-it.com/hubfs/Blackmail%20email%20phishing%20scam.jpgBlackmailemailphishingscamBlackmailemailphishingscamhttps://www.superfast-it.com/hubfs/National%20Cyber%20Security%20Centre%20warns%20to%20bolster%20cyber%20security.jpgNationalCyberSecurityCentrewarnstobolstercybersecurityNationalCyberSecurityCentrewarnstobolstercybersecurityhttps://www.superfast-it.com/hubfs/Hybrid%20war%20with%20Russia%20-%20Advisory%20from%20the%20National%20Cyber%20Security%20Centre%20on%20actions%20during%20heightened%20cyber%20threats.jpgHybridwarwithRussiaAdvisoryfromtheNationalCyberSecurityCentreonactionsduringheightenedcyberthreatsHybridwarwithRussiaAdvisoryfromtheNationalCyberSecurityCentreonactionsduringheightenedcyberthreatshttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Phishing-bitcoin-300x232-2.pngPhishingbitcoin300x2322Phishingbitcoin300x2322https://www.superfast-it.com/hubfs/Cyber%20Security%20glossary%20and%20jargon%20buster%20.jpgCyberSecurityglossaryandjargonbusterCyberSecurityglossaryandjargonbusterhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-12-17https://www.superfast-it.com/about/case-studies/npa-office-movehttps://www.superfast-it.com/hubfs/videos/NPA%20office%20move%20case%20study01.mp4/medium.jpgMoving office: Case study from NPANPA switch from a fully managed office to private premises. They needed complete IT infrastructure installation, from cloud to cabling and servers. Nick Hancock, Managing Director of home emergency experts, NPA, discusses their successful office move, from a fully managed office to their own, while fully maintaining business operations. Read the full case study: https://www.superfast-it.com/case-study/npa-office-move NPA had reached capacity at their office. Their team was growing quickly and needed to move into an office that could accommodate their fast growing team. At the time, NPA's office was fully managed and they were not responsible for any of the offices IT, internet, or network cabling. Moving office meant starting from scratch; from installing cabling inside the office to moving servers and ensuring cloud services were installed and available to their team during the move. IT CHALLENGES - NPA operations needed to continue 24/7 during the office move. - They starting from scratch. Moving from a fully served office, where the IT infrastructure was complete and not their responsibility, to their own premises. - From office layout, cabling and servers, to cloud installation, the entire office IT infrastructure needed to be planned, executed and completed within agreed timeframes and budget. SOLUTION - NPA utilised a mixture of Superfast IT support and services, including IT consultancy to plan and deliver the new IT infrastructure. - Superfast IT became a part of the NPA project management team for the office move, attending meetings and advising on IT options during the project - NPA took advantage of Superfast IT's lead IT consultants knowledge. - Superfast advised on the office layout and were responsible for network cabling, the complete rebuild of the server room and the installation of all the cloud services.https://www.superfast-it.com/hubfs/videos/NPA%20office%20move%20case%20study01.mp484nonobirminghamIT supportmoving officesoffice movehttps://www.superfast-it.com/hubfs/Nationwide%20Property%20Assistance%20NPA.jpgNationwidePropertyAssistanceNPANationwidePropertyAssistanceNPAhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/NPA.jpgNPANPAhttps://www.superfast-it.com/hubfs/NPA%20IT%20support%20case%20study.pngNPAITsupportcasestudyNPAITsupportcasestudyhttps://www.superfast-it.com/hubfs/Halesowen%20based%20home%20emergency%20specialist%20IT.jpgHalesowenbasedhomeemergencyspecialistITHalesowenbasedhomeemergencyspecialistIThttps://www.superfast-it.com/hubfs/IT%20support%20for%20halesowen%20call%20centre.jpgITsupportforhalesowencallcentreITsupportforhalesowencallcentre2026-04-01https://www.superfast-it.com/articles/cyber-essentialshttps://www.superfast-it.com/hubfs/Secure%20settings%20for%20your%20devices%20and%20software.pngSecuresettingsforyourdevicesandsoftwareSecuresettingsforyourdevicesandsoftwarehttps://www.superfast-it.com/hubfs/Keep%20devices%20up%20to%20date.pngKeepdevicesuptodateKeepdevicesuptodatehttps://www.superfast-it.com/hubfs/Cyber%20Essentials%20checklist%20for%20your%20IT%20company.jpgCyberEssentialschecklistforyourITcompanyCyberEssentialschecklistforyourITcompanyhttps://www.superfast-it.com/hubfs/images/cyberEssentials.pngCyberEssentialscertificationbadgeshowingacheckmarkinsideablueandgreenshieldcyberEssentialshttps://www.superfast-it.com/hubfs/cybercriminalslove-3-ezgif.com-resize.jpgcybercriminalslove3ezgifcomresizecybercriminalslove3ezgifcomresizehttps://www.superfast-it.com/hubfs/Remote%20working%20Managing%20cybersecurity%20risks%20in%209%20steps-1.jpgRemoteworkingManagingcybersecurityrisksin9steps1RemoteworkingManagingcybersecurityrisksin9steps1https://www.superfast-it.com/hubfs/Protect%20from%20viruses%20and%20other%20malware.pngProtectfromvirusesandothermalwareProtectfromvirusesandothermalwarehttps://www.superfast-it.com/hubfs/Firewall%20to%20secure%20your%20business.pngFirewalltosecureyourbusinessFirewalltosecureyourbusinesshttps://www.superfast-it.com/hubfs/Control%20who%20has%20access%20to%20data%20and%20services.pngControlwhohasaccesstodataandservicesControlwhohasaccesstodataandserviceshttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-12-17https://www.superfast-it.com/articles/superfast-it-donates-flight-simulator-to-air-cadetshttps://www.superfast-it.com/hubfs/cybercriminalslove-3-ezgif.com-resize.jpgcybercriminalslove3ezgifcomresizecybercriminalslove3ezgifcomresizehttps://www.superfast-it.com/hubfs/laptop%20in%20the%20cloud.jpglaptopinthecloudlaptopinthecloudhttps://www.superfast-it.com/hubfs/Air-Cadet(1600%20x%20900%20px).jpgAnaircadetusingaflightsimulatordonatedbySuperfastITAirCadet1600x900pxhttps://www.superfast-it.com/hubfs/modern%20business%20environment.jpgmodernbusinessenvironmentmodernbusinessenvironmenthttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-12-18https://www.superfast-it.com/articles/what-is-phishinghttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Malware-1-e1517497174948.pngMalware1e1517497174948Malware1e1517497174948https://www.superfast-it.com/hubfs/recent%20cyber-attack%20on%20Microsoft%20Exchange%20Server%20.jpgrecentcyberattackonMicrosoftExchangeServerrecentcyberattackonMicrosoftExchangeServerhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/fakefine-3.pngfakefine3fakefine3https://www.superfast-it.com/hubfs/Microsoft%20spoof%20-%20exact%20domain.pngMicrosoftspoofexactdomainMicrosoftspoofexactdomainhttps://www.superfast-it.com/hubfs/Blackmail%20email%20phishing%20scam.jpgBlackmailemailphishingscamBlackmailemailphishingscamhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/BTURL-Nov-25-2020-03-14-18-67-PM.pngBTURLNov25202003141867PMBTURLNov25202003141867PMhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/02scam-3.jpg02scam302scam3https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Imported_Blog_Media/BTPhisingemail-3.pngBTPhisingemail3BTPhisingemail3https://www.superfast-it.com/hubfs/what%20is%20phishing.jpgwhatisphishingwhatisphishing2025-12-18https://www.superfast-it.com/articles/superfast-it-to-exhibit-at-black-country-chamber-expo-2026https://www.superfast-it.com/hubfs/WE%E2%80%99RE%20EXHIBITING%20GBB%20Expo%202025.jpgWEREEXHIBITINGGBBExpo2025WEREEXHIBITINGGBBExpo2025https://www.superfast-it.com/hubfs/Superfast%20IT%20joins%20the%20West%20Midlands%20Cyber%20Resilience%20Centre%20to%20help%20small%20businesses%20with%20security.jpgSuperfastITjoinstheWestMidlandsCyberResilienceCentretohelpsmallbusinesseswithsecuritySuperfastITjoinstheWestMidlandsCyberResilienceCentretohelpsmallbusinesseswithsecurityhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportser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for businesses and best practice for start-ups and SMEsI speak to many SME business owners who want honest, straightforward and practical cybersecurity guidance. This a simple yet effective, best practice framework that SME business owners or leaders can follow. This video covers: What is cybersecurity best practice? How cybersecurity best practice benefits SMEs Challenges when adopting cybersecurity best practice Find out more in our learning centre: https://superfast-it.com/learning-cen...​ Book some time and speak with cybersecurity expert, James Cash: https://calendly.com/james-cash/sched...​ Content in this video: Hello, by the end of this video you will understand what cybersecurity best practise looks like for an SME, how it will benefit your business and challenges you might face when adopting these best practices. So what does best practice look like for an SME? It comes through effective security controls, user education and awareness training and good business continuity planning. Good security controls for an SME include anti malware software on every computer, keeping computers up to date, using firewalls to maintain network security, using web filtering to block access to malicious websites and using email filtering to blocks spam and malicious emails. When it comes to security, people can often be the weakest link. For this reason, your need to tell them what to do and what not to do. And you can do this using policies and documented procedures which set out your security posture and through automated user education tools. If all else fails, having a robust business continuity and disaster recovery plan can help you recover if you suffer a breach. So what are the benefits of following cyber security best practices? Well, it gives us the confidence to know that we can conduct our business, identified risks and put in effective counter measures. And lets be honest, nobody wants to have to notify the Information Commissioners office about a breach of GDPR, or to let their customers know that they have lost their data. One of the benefits of using automatic tools to implement cybersecurity best practices is that it can all take place with minimal management overhead. For example, user educational and awareness training can be delivered to their inboxes and online and it all takes place without you having to do anything, providing you with reports on who’s educated, who’s clicking on phishing links. So what are some of the challenges with adopting cybersecurity best practices? Firstly, there is a lot of misinformation out there from cyber security vendors. For example, if you were to go out looking for an anti virus package for your business, you’ll see that they all claim to be number 1, they all claim to be using AI. All claim to be using machine learning, and all of the latest buzz words. It can be difficult for a business owner to know what they need. The solution to this is to look at the data you have, look at the threats to that data, establish the risks and then put together effective cybersecurity controls to deal with each of those risks. Some of the other challenges with adopting cybersecurity best practices are getting people to change from their existing ways of working, and deciphering the complexity around cybersecurity and information security compliance standards. If you’re looking to make your business cyber safe, remember to lean on an expert and ask them lots of questions. Hopefully we have answered a lot of those for your today, but for further information feel free to get in touch for a no obligation consultation.https://www.superfast-it.com/hubfs/videos/Cybersecurity%20best%20practice%20for%20SMEs.mp4195nonocybersecurity for businessessecurity basicssecurity for small businessessmallbizsmehttps://www.superfast-it.com/hubfs/what%20is%20phishing.jpgwhatisphishingwhatisphishinghttps://www.superfast-it.com/hubfs/cybersecurityforbusinessesprotectingbusinessesonlinenotext-1-ezgif.com-jpg-to-webp-converter.webpcybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconvertercybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconverterhttps://www.superfast-it.com/hubfs/SME%20cyber%20security%20best%20practice.jpgSMEcybersecuritybestpracticeSMEcybersecuritybestpracticehttps://www.superfast-it.com/hubfs/Non-profitSEOblog120226.jpgNonprofitSEOblog120226NonprofitSEOblog120226https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-12-18https://www.superfast-it.com/articles/cyber-security-costhttps://www.superfast-it.com/hubfs/Downloadable%20Cyber%20Security%20poster%20for%20employees.jpgDownloadableCyberSecurityposterforemployeesDownloadableCyberSecurityposterforemployeeshttps://www.superfast-it.com/hubfs/Cyber%20Security%20glossary%20and%20jargon%20buster%20.jpgCyberSecurityglossaryandjargonbusterCyberSecurityglossaryandjargonbusterhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/cyber-security-1.jpgAmantypingonhiskeyboardanddifferentcybersecurityphrasesscatteredaroundhimcybersecurity1https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Download-%20Cybersecurity%20Email%20Campaign%20Template%20Employees.jpgDownloadCybersecurityEmailCampaignTemplateEmployeesDownloadCybersecurityEmailCampaignTemplateEmployees2025-12-17https://www.superfast-it.com/about/meet-the-team/adam-cashhttps://www.superfast-it.com/hubfs/videos/Adam%20Cash%20bio%20FINAL.mp4/medium.jpgMeet the Team: Adam Cash - Service Manager, Superfast ITAdam Cash is the Service Manager at Superfast IT and responsible for day-to-day service delivery, ensuring all IT problems are dealt with quickly and efficiently.https://www.superfast-it.com/hubfs/videos/Adam%20Cash%20bio%20FINAL.mp4154nonocustomer service managerit supportmanaged it servicemeet the teamhttps://www.superfast-it.com/hubfs/2W0A9942%20PORTRAIT%20ORIENTATIOIN%20LO%20RES-min.jpg2W0A9942PORTRAITORIENTATIOINLORESmin2W0A9942PORTRAITORIENTATIOINLORESminhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-04-30https://www.superfast-it.com/articles/inhouse-vs-outsourced-it-supporthttps://www.superfast-it.com/hubfs/videos/Inhouse%20vs%20outsourced%20NPA.mp4/medium.jpgIssues with in-house ITIn-house IT didn't work for NPA because they needed 24-7 coverage and IT support that could easily grow with their business. Outsourced IT was also going to cost less.https://www.superfast-it.com/hubfs/videos/Inhouse%20vs%20outsourced%20NPA.mp454nonobirminghamin-houseit supportoutsourced ITpros and conshttps://www.superfast-it.com/hubfs/What%20is%20CAPCHA%20and%20reCAPTCHA.jpgWhatisCAPCHAandreCAPTCHAWhatisCAPCHAandreCAPTCHAhttps://www.superfast-it.com/hubfs/Agile%20and%20efficient%20-%20Managed%20IT%20service.svgAgileandefficientManagedITserviceAgileandefficientManagedITservicehttps://www.superfast-it.com/hubfs/in-house%20vv%20outsourced%20IT%20support%20-%20advatages%20of%20outsoured%20IT%20-%20pros%20and%20cons.jpginhousevvoutsourcedITsupportadvatagesofoutsouredITprosandconsinhousevvoutsourcedITsupportadvatagesofoutsouredITprosandconshttps://www.superfast-it.com/hubfs/Pros%20and%20cons%20of%20managed%20IT%20service%20providers.svgProsandconsofmanagedITserviceprovidersProsandconsofmanagedITserviceprovidershttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Malware-1-e1517497174948.pngMalware1e1517497174948Malware1e1517497174948https://www.superfast-it.com/hubfs/Economies%20of%20scale%20-%20Managed%20IT%20service.svgEconomiesofscaleManagedITserviceEconomiesofscaleManagedITservicehttps://www.superfast-it.com/hubfs/Core%20or%20enhanced%20cybersecurity%20package%20for%20businesses%20copy.jpgCoreorenhancedcybersecuritypackageforbusinessescopyCoreorenhancedcybersecuritypackageforbusinessescopyhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-12-18https://www.superfast-it.com/articles/cyber-security-threats-accountants2025-11-17https://www.superfast-it.com/reviewshttps://www.superfast-it.com/hubfs/Screenshot%202025-08-07%20at%2012.28.07.pngScreenshot20250807at122807Screenshot20250807at122807https://www.superfast-it.com/hubfs/mark-burgess.pngmarkburgessmarkburgesshttps://www.superfast-it.com/hubfs/Google%20reviews%20CTA.pngGooglereviewsCTAGooglereviewsCTAhttps://www.superfast-it.com/hubfs/louise-forrest.pnglouiseforrestlouiseforresthttps://www.superfast-it.com/hubfs/curtis-chen.pngcurtischencurtischenhttps://www.superfast-it.com/hubfs/jason-yarnold.pngjasonyarnoldjasonyarnoldhttps://www.superfast-it.com/hubfs/ian-perks.pngianperksianperkshttps://www.superfast-it.com/hubfs/darrel-edwards.pngdarreledwardsdarreledwardshttps://www.superfast-it.com/hubfs/AdobeStock_481613499-min%202.jpegAdobeStock481613499min2AdobeStock481613499min2https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-08-07https://www.superfast-it.com/it-support/dudleyhttps://www.superfast-it.com/hubfs/videos/IT%20support%20Dudley.mp4/medium.jpgIT support DudleyIT support Dudleyhttps://www.superfast-it.com/hubfs/videos/IT%20support%20Dudley.mp415nonohttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp4/medium.jpgManaged IT support service in Birmingham - what's included?Visit www.superfast-it.com/it-support for more information. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee, outsourcing to experts. We solve your day-to-day tech issues, but also partner with you to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. We cover Birmingham and the towns: Digbeth  Southside Brindleyplace  Jewellery Quarter Birmingham's city centre  Mailbox   Colmore Business District   Edgbaston Perry Barr Small Heath Bourneville Harborne Saltley Moseley Tyseley Bearwood Selly Oak Erdington Solihull Handsworth We cover the trading estates: Kingston Industrial Estate, Birmingham Prospect Place Industrial Estate Duddeston Mill Trading Estate Pall Mall Estates at Rovex Business Park Middlemore Industrial Estatehttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp475nonoBirminghamIT servicesIT supportRemote IThttps://www.superfast-it.com/hubfs/cybersecurityforbusinessesprotectingbusinessesonlinenotext-1-ezgif.com-jpg-to-webp-converter.webpcybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconvertercybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconverterhttps://www.superfast-it.com/hubfs/IT%20support%20Dudley.pngITsupportDudleyITsupportDudleyhttps://www.superfast-it.com/hubfs/Managed%20IT%20Service%20in%20Dudley.pngManagedITServiceinDudleyManagedITServiceinDudleyhttps://www.superfast-it.com/hubfs/Coordsport%20needed%20IT%20support%20tipton%20west%20bromwich.pngCoordsportneededITsupporttiptonwestbromwichCoordsportneededITsupporttiptonwestbromwichhttps://www.superfast-it.com/hubfs/strongcybersecuritypreventinghackersfromattackingyourbusinesswiththehelpofareliableITsupportteam-1-ezgif.com-resize.jpgstrongcybersecuritypreventinghackersfromattackingyourbusinesswiththehelpofareliableITsupportteam1ezgifcomresizestrongcybersecuritypreventinghackersfromattackingyourbusinesswiththehelpofareliableITsupportteam1ezgifcomresizehttps://www.superfast-it.com/hubfs/Dudley%20engineering%20and%20manufacturing%20business%20Alloy%20Heat%20Treatment%20.pngDudleyengineeringandmanufacturingbusinessAlloyHeatTreatmentDudleyengineeringandmanufacturingbusinessAlloyHeatTreatmenthttps://www.superfast-it.com/hubfs/Co-ordsport%20distributors%20motorsport%20and%20automotive%20that%20needed%20remote%20IT%20support%20in%20Tipton%20dudley.pngCoordsportdistributorsmotorsportandautomotivethatneededremoteITsupportinTiptondudleyCoordsportdistributorsmotorsportandautomotivethatneededremoteITsupportinTiptondudleyhttps://www.superfast-it.com/hubfs/Dudley%20remote%20IT%20support-1.pngDudleyremoteITsupport1DudleyremoteITsupport1https://www.superfast-it.com/hubfs/Non-profitSEOblog120226.jpgNonprofitSEOblog120226NonprofitSEOblog120226https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/IT%20services%20Dudley%20borough.pngITservicesDudleyboroughITservicesDudleyboroughhttps://www.superfast-it.com/hubfs/IT%20support%20Dudley%20and%20Tipton.jpegITsupportDudleyandTiptonITsupportDudleyandTipton2025-12-18https://www.superfast-it.com/about/meet-the-team/james-cash/https://www.superfast-it.com/hubfs/videos/James%20Cash%20Biography.mp4/medium.jpgJames Cash Video BiographyMeet James Cash, the founder and managing director at Superfast IT. Find out about James' role at Superfast IT and what he likes to do outside of work.https://www.superfast-it.com/hubfs/videos/James%20Cash%20Biography.mp4113nonobirminghamit leaderit supportmanaged it servicehttps://www.superfast-it.com/hubfs/2W0A9882%20PORTRAIT%20ORIENTATIOIN%20LO%20RES-min.jpg2W0A9882PORTRAITORIENTATIOINLORESmin2W0A9882PORTRAITORIENTATIOINLORESminhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-04-30https://www.superfast-it.com/articles/set-out-of-office-reply-outlookhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Autoreplyoutlook-1.pngAutoreplyoutlook1Autoreplyoutlook1https://www.superfast-it.com/hubfs/Compare%20Microsoft%20Office%20365%20plans.jpgCompareMicrosoftOffice365plansCompareMicrosoftOffice365planshttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Autorepliesoutlookorg-1.pngAutorepliesoutlookorg1Autorepliesoutlookorg1https://www.superfast-it.com/hubfs/Imported_Blog_Media/AutorepliesOutlookweb-1.pngAutorepliesOutlookweb1AutorepliesOutlookweb1https://www.superfast-it.com/hubfs/Recover%20emails%20from%20outlook.jpgRecoveremailsfromoutlookRecoveremailsfromoutlookhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Autorepliesoutlookwebs-1.pngAutorepliesoutlookwebs1Autorepliesoutlookwebs1https://www.superfast-it.com/hubfs/Microsoft%20Office%20365%20applications%20-%20what%20they%20do-1.jpgMicrosoftOffice365applicationsMicrosoftOffice365applicationswhattheydo1https://www.superfast-it.com/hubfs/Imported_Blog_Media/Autorepliesoutlookdnr-1.pngAutorepliesoutlookdnr1Autorepliesoutlookdnr1https://www.superfast-it.com/hubfs/Imported_Blog_Media/Automaticrepliesoutlook-1.pngAutomaticrepliesoutlook1Automaticrepliesoutlook1https://www.superfast-it.com/hubfs/Imported_Blog_Media/Autorepliesoutlookwebdnsar-1.pngAutorepliesoutlookwebdnsar1Autorepliesoutlookwebdnsar1https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Annual%20leave%20countdown%20and%20out%20of%20office%20copy.jpgAnnualleavecountdownandoutofofficecopyAnnualleavecountdownandoutofofficecopyhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/autorepliesoutlooktime-1.pngautorepliesoutlooktime1autorepliesoutlooktime12025-11-19https://www.superfast-it.com/articles/cybersecurity-self-assessment-questionnaires2025-11-17https://www.superfast-it.com/about/case-studies/npa-remote-working-pandemichttps://www.superfast-it.com/hubfs/videos/Adapting%20to%20the%20pandemic%20NPA.mp4/medium.jpgAdapting to the pandemic: Remote working case studyMoving 200 staff to remote working in a quick turnaround, all while remaining 24-7 operational. Nick Hancock, Managing Director of home emergency experts, NPA, discusses how Superfast IT facilitated a smooth transition to remote working during the pandemic. The pandemic could have been a disaster for NPA. Their workforce had to be transited to remote working very quickly, without downtime. None of their team members were set up to work from home. Additional security, telephony amendments, and new laptops had to be set up and delivered to their workforce, who also had to be trained on how to securely work remotely. See full case study: https://www.superfast-it.com/case-study/npa-remote-working-pandemic IT CHALLENGES -NPA operations needed to continue 24/7 during the transition to remote working -None of their staff had ever worked remotely -Telephone systems needed extra cybersecurity -Telephony needed to be altered to work with workers home WiFi -New laptops needed to be ordered, configured and issued to workers homes -Staff needed training on how to use IT and telephone systems from home SOLUTION -Extra security implemented to NPA claims handling system. -Telephony system were adapted so their team could work off individuals own Wi-Fi connections. - PCs and laptops were ordered, configured and delivered to team across Halesowen, Birmingham. and the West Midlands. - Team received training on how to use new IT and telephone systems from home, with ongoing support.https://www.superfast-it.com/hubfs/videos/Adapting%20to%20the%20pandemic%20NPA.mp4154nonobirminghamit supportremote workingwfhwork from homehttps://www.superfast-it.com/hubfs/Halesowen%20based%20home%20emergency%20specialist%20IT.jpgHalesowenbasedhomeemergencyspecialistITHalesowenbasedhomeemergencyspecialistIThttps://www.superfast-it.com/hubfs/Nationwide%20Property%20Assistance%20NPA.jpgNationwidePropertyAssistanceNPANationwidePropertyAssistanceNPAhttps://www.superfast-it.com/hubfs/Remote%20working%20case%20study%20with%20NPA.jpgRemoteworkingcasestudywithNPARemoteworkingcasestudywithNPAhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/NPA%20IT%20support%20case%20study.pngNPAITsupportcasestudyNPAITsupportcasestudyhttps://www.superfast-it.com/hubfs/IT%20support%20for%20halesowen%20call%20centre.jpgITsupportforhalesowencallcentreITsupportforhalesowencallcentre2026-04-01https://www.superfast-it.com/articles/how-uk-businesses-can-avoid-a-data-disasterhttps://www.superfast-it.com/hubfs/advantages%20of%20backup.jpgadvantagesofbackupadvantagesofbackuphttps://www.superfast-it.com/hubfs/IT%20staff%20working%20on%20a%20ticket.jpgITstaffworkingonaticketITstaffworkingonatickethttps://www.superfast-it.com/hubfs/How%20we%20backup%20data%20and%20keep%20your%20data%20safe.jpgHowwebackupdataandkeepyourdatasafeHowwebackupdataandkeepyourdatasafehttps://www.superfast-it.com/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20splitscreen%20comparison%20of%20cloud%20backup%20and%20local%20backup%20solutions%20The%20left%20side%20showcases%20a%20cloud%20backup%20illustrated%20with%20a%20vibrant%20blue%20sky%20and%20fluffy%20white%20clouds%20symbolizing%20remote%20data%20storage%20A%20digital%20device%20such%20as%20a%20laptop.jpegTheimagedepictsasplitscreencomparisonofcloudbackupandlocalbackupsolutionsTheleftsideshowcasesacloudbackupillustratedwithavibrantblueskyandfluffywhitecloudssymbolizingremotedatastorageAdigitaldevicesuchasalaptopTheimagedepictsasplitscreencomparisonofcloudbackupandlocalbackupsolutionsTheleftsideshowcasesacloudbackupillustratedwithavibrantblueskyandfluffywhitecloudssymbolizingremotedatastorageAdigitaldevicesuchasalaptophttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-12-22https://www.superfast-it.com/it-support-manchester-workinghttps://www.superfast-it.com/hubfs/Switching%20suppliers%20NPA.mp4/medium.jpgExperience of switching IT suppliersHear what it is like switching IT suppliers or hiring an IT company. Here, Nick Hancock from NPA 24/7 says what it was like for his business.https://www.superfast-it.com/hubfs/Switching%20suppliers%20NPA.mp451nonobirminghamit supportswitching suppliershttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp4/medium.jpgManaged IT support service in Birmingham - what's included?Visit www.superfast-it.com/it-support for more information. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee, outsourcing to experts. We solve your day-to-day tech issues, but also partner with you to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. We cover Birmingham and the towns: Digbeth  Southside Brindleyplace  Jewellery Quarter Birmingham's city centre  Mailbox   Colmore Business District   Edgbaston Perry Barr Small Heath Bourneville Harborne Saltley Moseley Tyseley Bearwood Selly Oak Erdington Solihull Handsworth We cover the trading estates: Kingston Industrial Estate, Birmingham Prospect Place Industrial Estate Duddeston Mill Trading Estate Pall Mall Estates at Rovex Business Park Middlemore Industrial Estatehttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp475nonoBirminghamIT servicesIT supportRemote IThttps://www.superfast-it.com/hubfs/strongcybersecuritypreventinghackersfromattackingyourbusinesswiththehelpofareliableITsupportteam-1-ezgif.com-resize.jpgstrongcybersecuritypreventinghackersfromattackingyourbusinesswiththehelpofareliableITsupportteam1ezgifcomresizestrongcybersecuritypreventinghackersfromattackingyourbusinesswiththehelpofareliableITsupportteam1ezgifcomresizehttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Non-profitSEOblog120226.jpgNonprofitSEOblog120226NonprofitSEOblog120226https://www.superfast-it.com/hubfs/IT%20services%20Worcester%20.jpgITservicesWorcesterITservicesWorcesterhttps://www.superfast-it.com/hubfs/2W0A0020%20LO%20RES.jpg2W0A0020LORES2W0A0020LOREShttps://www.superfast-it.com/hubfs/cybersecurityforbusinessesprotectingbusinessesonlinenotext-1-ezgif.com-jpg-to-webp-converter.webpcybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconvertercybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconverterhttps://www.superfast-it.com/hubfs/images/6%20month%20money%20back%20guarantee.png6monthmoneybackguarantee6monthmoneybackguarantee2026-03-26https://www.superfast-it.com/cyber-security/packageshttps://www.superfast-it.com/hubfs/videos/Introducing%20the%20Enhanced%20security%20package.mp4/medium.jpgIntroducing the Enhanced security packageWe continuously keep up to date with the evolving cyber environment. And it really is changing fast. Remote working and COVID19 has heightened cyber risk since 2020 and so it has become apparent that we need to change what we do. We’ve developed a two tier package: Core and Enhanced, to make securing your business as simple as possible. Here is an introduction to these packages. Book time with me to talk about these packages or find out more on https://www.superfast-it.com/cybersecurity-packages Book time with me to talk about what cyber security package is right for you: https://app.hubspot.com/meetings/james-cash/30-minute-cybersecurityhttps://www.superfast-it.com/hubfs/videos/Introducing%20the%20Enhanced%20security%20package.mp4156nonoBirminghamCybersecurityCybersecurity for businessesIT supportWest Midlandshttps://www.superfast-it.com/hubfs/videos/Core%20vs%20Enhanced%20security%20package.mp4/medium.jpgThe difference between our Core vs Enhanced cybersecurity controls and FAQsAfter analysing the threat environment, we have carefully crafted two distinct packages; Core and Enhanced. The two packages ensure you can choose the right level of security for your business. In this video we answer our most frequently asked questions; What's the difference between the packages? Which package is right for my business? How much do they cost? How do I change my cybersecurity? Do I need cyber insurance instead? What are the pitfalls? Can I upgrade later? We have two cybersecurity packages. The difference between them is the Core Package contains essential security controls – all businesses should implement as a base level of protection. These are ✓ Security updates ✓ Anti-virus ✓ Secure web browsing ✓ Email security ✓ Network security ✓ Secure remote access ✓ Security policies ✓ Two-factor authentication for Office 365 ✓ Server backups with offsite replication ✓ Microsoft 365 backup But we would recommend the enhanced package if you can afford it. This includes: ✓ Employee security awareness training❔ ✓ Phishing simulations ✓ Dark web monitoring ✓ Endpoint detection and response ✓ Disaster recovery testinghttps://www.superfast-it.com/hubfs/videos/Core%20vs%20Enhanced%20security%20package.mp4255nonoBirminghamCyber threatsCybersecurityCybersecurity controlsCybersecurity for small businessesIT supportWest 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s/Flase%20email%20domain%20examples.jpgFlaseemaildomainexamplesFlaseemaildomainexamples2025-11-19https://www.superfast-it.com/articles/bt-switch-off-analogue-pstn-phoneshttps://www.superfast-it.com/hubfs/videos/BT%20Analogue%20Phone%20Switch%20Off.mp4/medium.jpgBT Analogue Phone Switch OffBT Analogue Phone Switch Off Some time ago, BT announced that they were retiring their PSTN and ISDN network, becoming end of life by 2026. This means that if you use analogue, traditional landlines or ISDN in your business, you will have to move to cloud telephone (VoIP) by December 2025. Here is everything you needs to know about BT switching off analogue telephones and what your business should do if your phones, fax, fire alarm or payment machines currently use telephone landlines. Our video explains: What is the PSTN network? What is the ISDN network? When is PSTN and ISDN being switched off? Why are BT retiring PSTN and ISDN? How will it affect my business? How do I switch to VoIP/cloud telephone? VoIP: Opportunity to improve business operations How can Superfast IT help?https://www.superfast-it.com/hubfs/videos/BT%20Analogue%20Phone%20Switch%20Off.mp4210nonoAnalogue phonesBTBusiness telephonycloud telephonesinternet phoneIP telephoneslandlineswitch 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storyIt all started in 2002 when James set up his own IT consultancy business. At first, he worked with large enterprises such as the NHS, Britvic and BMW, before his accountant asked him to help with their IT support services. James was then referred to his accountant' clients and since then James has focussed on working with SMEs. We get a lot of satisfaction in making a big difference -providing IT support for small and medium sized companies in the West Midlands. We have made it our mission to help SMEs to optimise their technology – this is our passion still today. Our clients like our service and we have grown through their word-of-mouth and referrals. We now have a team of 12 supporting more than 70 companies and 1,500 people in Birmingham, Wolverhampton, Stourbridge, Dudley, Bromsgrove, Worcester, Kidderminster, Sandwell and the wider Black Country Why are we called Superfast? You might be wondering about how our business name cam about. You have probably guessed it; we were told so often that we had a speedy response, that we named our business Superfast IT. And we have built our entire operation around solving your IT issues in the fastest possible time.https://www.superfast-it.com/hubfs/Who%20are%20Superfast%20IT.mp462nonoAbout uscybersecurityit consultancyit projectit servicesit support birminghamsmall businesstechnology supportwest midlandshttps://www.superfast-it.com/hubfs/Who%20do%20we%20work%20with-1.mp4/medium.jpgWho we work with and industries we coverWe work alongside business owners and senior business leaders, where IT is not their primary responsibility. They don’t want to get bogged down with day to day IT and technology issues. They don’t want the hassle with sourcing or dealing with multiple technology suppliers. So they come to us as trusted advisors. We're trusted by more than 70 companies in the West Midlands. Our largest client is a 24/7 operation and has more than 150 staff, the smallest is a team of just two. We have some great clients across all different sectors: Call centres Charities and non profits, Food distributors, Manufacturers of building products, Makers of children's bikes, Shop fitting, Industrial machinery, Financial services Professional services Manufacturing and engineering Property and construction Warehousing and distribution Gyms and retailers The common factor among all these is the technology that they use and that's what we excel in, the networks, computers, servers, security, backups, internet connections, and Microsoft 365. We know there'll be applications unique to your business or industry and we can help you with that too, we'll work closely with the suppliers of those systems.https://www.superfast-it.com/hubfs/Who%20do%20we%20work%20with-1.mp471nonobusiness leadersITIT for small businessesIT servicesIT supportIT tipsOur clientsTechnologyhttps://www.superfast-it.com/hubfs/videos/About%20Superfast%20IT%20and%20our%20team-1.mp4/medium.jpgAbout Superfast IT and our team-1About Superfast IT and our 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Superfast IT and our team-1About Superfast IT and our team-1https://www.superfast-it.com/hubfs/videos/About%20Superfast%20IT%20and%20our%20team-1.mp415nonohttps://www.superfast-it.com/hubfs/videos/NPA%20-%20IT%20Support%202021.mp4/medium.jpgNPA - IT support exampleNick Hancock, Managing Director of home emergency experts, NPA, based in Halesowen, West Midlands, discusses they found a cost effective IT solution, with 24-7 coverage and flexibility in service and pricing to complement their ambitious growth plans.https://www.superfast-it.com/hubfs/videos/NPA%20-%20IT%20Support%202021.mp4318nonoCase studyHalesowenIT supportNPAWest Midlandshttps://www.superfast-it.com/hubfs/cybersecurityforbusinessesprotectingbusinessesonlinenotext-1-ezgif.com-jpg-to-webp-converter.webpcybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconvertercybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconverterhttps://www.superfast-it.com/hubfs/IT%20support%20for%20Wolverhampton%20and%20Birmingham%20loan%20and%20finance%20provider%20BCRS%20.pngITsupportforWolverhamptonandBirminghamloanandfinanceproviderBCRSITsupportforWolverhamptonandBirminghamloanandfinanceproviderBCRShttps://www.superfast-it.com/hubfs/strongcybersecuritypreventinghackersfromattackingyourbusinesswiththehelpofareliableITsupportteam-1-ezgif.com-resize.jpgstrongcybersecuritypreventinghackersfromattackingyourbusinesswiththehelpofareliableITsupportteam1ezgifcomresizestrongcybersecuritypreventinghackersfromattackingyourbusinesswiththehelpofareliableITsupportteam1ezgifcomresizehttps://www.superfast-it.com/hubfs/ISO%2027001%20consultant-3.jpgISO27001consultant3ISO27001consultant3https://www.superfast-it.com/hubfs/Remote%20working%20case%20study%20with%20NPA.jpgRemoteworkingcasestudywithNPARemoteworkingcasestudywithNPAhttps://www.superfast-it.com/hubfs/Non-profitSEOblog120226.jpgNonprofitSEOblog120226NonprofitSEOblog120226https://www.superfast-it.com/hubfs/Technology%20partner%20to%20Birmingham%20based%20charity%20Edwards%20Trust.jpgTechnologypartnertoBirminghambasedcharityEdwardsTrustTechnologypartnertoBirminghambasedcharityEdwardsTrusthttps://www.superfast-it.com/hubfs/tempImageKJ4vK9.jpgtempImageKJ4vK9tempImageKJ4vK9https://www.superfast-it.com/hubfs/IT%20support%20for%20halesowen%20call%20centre.jpgITsupportforhalesowencallcentreITsupportforhalesowencallcentrehttps://www.superfast-it.com/hubfs/Wilkes%20Tranter%20Compliance%20image-1.jpegWilkesTranterComplianceimage1WilkesTranterComplianceimage1https://www.superfast-it.com/hubfs/custom-video-thumbnails/NPA%20-%20IT%20Support%202021-thumb.jpegNPAITSupport2021thumbNPAITSupport2021thumbhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Gravity%20Risk%20Team-3.jpgGravityRiskTeam3GravityRiskTeam3https://www.superfast-it.com/hubfs/co-ordsport%20distributors%20Tipton%20Case%20Study.pngcoordsportdistributorsTiptonCaseStudycoordsportdistributorsTiptonCaseStudy2026-02-26https://www.superfast-it.com/articles/superfast-it-to-exhibit-at-solihull-expo-2025https://www.superfast-it.com/hubfs/hacker%20type%20signs%20with%20monitor%20head%20person.jpghackertypesignswithmonitorheadpersonhackertypesignswithmonitorheadpersonhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/WE%E2%80%99RE%20EXHIBITING%20GBB%20Expo%202025.jpgWEREEXHIBITINGGBBExpo2025WEREEXHIBITINGGBBExpo2025https://www.superfast-it.com/hubfs/AI-Generated%20Media/Images/Business%20expo.jpegVisitorstalkingandnetworkingatabusinessexpostandengaginginconversationaboutservicesandopportunitiesinabusyprofessionalsettingBusinessexpohttps://www.superfast-it.com/hubfs/WE%E2%80%99RE%20EXHIBITING%20BCC%20Expo%202026.jpgWEREEXHIBITINGBCCExpo2026WEREEXHIBITINGBCCExpo20262025-05-15https://www.superfast-it.com/articles/comprehensive-it-security-strategies-for-local-birmingham-businesseshttps://www.superfast-it.com/hubfs/IT%20strategic%20planning.jpgITstrategicplanningITstrategicplanninghttps://www.superfast-it.com/hubfs/Eventbrite%20Banner-%20AI%20and%20Cyber%20Security%20Decoded%20What%20Every%20Business%20Owner%20Needs%20to%20Know%20(4923%20x%201216%20px)%20(Presentation).pngAIandCyberSecuritydecodedwebinarbyJamesCashManagingDirectorSuperfastITEventbriteBannerAIandCyberSecurityDecodedWhatEveryBusinessOwnerNeedstoKnow4923x1216pxPresentationhttps://www.superfast-it.com/hubfs/v2-70v8s-tb8q6-ezgif.com-resize.jpgv270v8stb8q6ezgifcomresizev270v8stb8q6ezgifcomresizehttps://www.superfast-it.com/hubfs/modern%20business%20environment.jpgmodernbusinessenvironmentmodernbusinessenvironmenthttps://www.superfast-it.com/hubfs/Data%20back-up%20and%20Distaster%20recovery.jpgDatabackupandDistasterrecoveryDatabackupandDistasterrecoveryhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-12-22https://www.superfast-it.com/about/legal/master-services-agreement2025-11-12https://www.superfast-it.com/articles/five-biggest-cyber-attacks-history2025-11-12https://www.superfast-it.com/articles/international-cyber-bodies-unify-security-guidance-for-businesseshttps://www.superfast-it.com/hubfs/Ukraine%20v3%20final.mp4/medium.jpgBusiness Guidance: Responding to Heightened Cyber Threat Following Russian InvasionThe UK has joined international partners in issuing guidance because of the heightened cyber threat from Russian state-sponsored groups. The advisory has been published jointly by the UK's National Cyber Security Centre alongside security agencies in the United States, Australia, Canada, New Zealand, and the UK's National Crime Agency. In this video we cover: Introduction to the heightened cyber threats from Russian state-sponsored groups News footage: Russia's invasion of Ukraine is the World's first hybrid war cyber conflict Joint advisory from UK, US, Canadian, New Zealand and Australian Cyber Security Authorities: Immediate actions to protect your organisation's network Message from the National Cyber Security Centre Lead, Lindy Cameron. Immediate actions for UK organisations during heightened cyber threat: Advice from the National Cyber Resilience Centre (NCSC) https://www.superfast-it.com/hubfs/Ukraine%20v3%20final.mp4146nonoadvice to organisationscyber warcybersecurityheightened threatRussian cyber threathttps://www.superfast-it.com/hubfs/cybersecurityforbusinessesprotectingbusinessesonlinenotext-1-ezgif.com-jpg-to-webp-converter.webpcybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconvertercybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconverterhttps://www.superfast-it.com/hubfs/Joint%20International%20Cyber%20Securty%20agencies.jpgJointInternationalCyberSecurtyagenciesJointInternationalCyberSecurtyagencieshttps://www.superfast-it.com/hubfs/Hybrid%20war%20with%20Russia%20-%20Advisory%20from%20the%20National%20Cyber%20Security%20Centre%20on%20actions%20during%20heightened%20cyber%20threats.jpgHybridwarwithRussiaAdvisoryfromtheNationalCyberSecurityCentreonactionsduringheightenedcyberthreatsHybridwarwithRussiaAdvisoryfromtheNationalCyberSecurityCentreonactionsduringheightenedcyberthreatshttps://www.superfast-it.com/hubfs/Eventbrite%20-%20How%20to%20Respond%20to%20Increased%20Cyber%20Threats%20Following%20the%20Ukraine%20Invasion%20copy.jpgEventbriteHowtoRespondtoIncreasedCyberThreatsFollowingtheUkraineInvasioncopyEventbriteHowtoRespondtoIncreasedCyberThreatsFollowingtheUkraineInvasioncopyhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/cyber-security-1.jpgAmantypingonhiskeyboardanddifferentcybersecurityphrasesscatteredaroundhimcybersecurity1https://www.superfast-it.com/hubfs/images/11.jpg1111https://www.superfast-it.com/hubfs/Cyber%20Security%20glossary%20and%20jargon%20buster%20.jpgCyberSecurityglossaryandjargonbusterCyberSecurityglossaryandjargonbusterhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-12-18https://www.superfast-it.com/about/meet-the-team/andrew-cashhttps://www.superfast-it.com/hubfs/videos/Andrew%20bio.mp4/medium.jpgMeet the Team: Andrew Cash, Client Success ManagerAndrew works with our clients to ensure they receive the level of service and support they need to achieve their business goals, including regular face-to-face meetings to both review and plan ahead.https://www.superfast-it.com/hubfs/videos/Andrew%20bio.mp491nonoclient success managerit supportMeet the teamhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/2W0A9871%20PORTRAIT%20ORIENTATIOIN%20LO%20RES-min.jpg2W0A9871PORTRAITORIENTATIOINLORESmin2W0A9871PORTRAITORIENTATIOINLORESmin2025-04-30https://www.superfast-it.com/about/case-studies/npa-iso27001https://www.superfast-it.com/hubfs/videos/ISO%2027001%20NPA.mp4/medium.jpgHelping NPA achieve Cyber Essentials and ISO 27001 accreditationISO 27001 CONSULTANCY How NPA successfully achieved ISO 27001 cybersecurity accreditation to meet their supply chain security requirement. Superfast IT are ISO 27001 Consultants. Nick Hancock, Managing Director of home emergency experts, NPA, discusses how Superfast IT's ISO 27001 consultancy helped them achieve the standard and meet a major contract's supply chain security requirement. Read the full success story: https://www.superfast-it.com/case-study/npa-iso27001-cybersecurity-accreditation NPA had already achieved Cyber Essentials with the help of Superfast IT. After a major contract win, a supply chain security requirement meant NPA needed to pass the comprehensive cybersecurity accreditation, ISO 27001. ISO 27001: Information Security Management covers the management of security of assets. For example, financial information, intellectual property, employee personal details and third parties handling of business data. IT CHALLENGES - Implementing new, sophisticated business security processes. - Prepare information for auditors to demonstrate that security standards were met. - Implement ongoing audits to continually meet and pass the ISO standard. SOLUTION - Superfast IT's ISO 27001 consultant guided NPA through the entire process. - Conduct a gap analysis and identify areas assessment criteria was not being met. - Implement the security improvements identified in the gap analysis. - Prepare paperwork and documentation for auditors. - Undergo ongoing audits to ensure NPA maintain ISO 27001 standard.https://www.superfast-it.com/hubfs/videos/ISO%2027001%20NPA.mp437nonobirminghamcybersecurityISO 27001ISO 27001 consultantsecurityhttps://www.superfast-it.com/hubfs/NPA%20IT%20support%20case%20study.pngNPAITsupportcasestudyNPAITsupportcasestudyhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/ISO%2027001%20consultant-1.jpgISO27001consultant1ISO27001consultant1https://www.superfast-it.com/hubfs/IT%20support%20for%20halesowen%20call%20centre.jpgITsupportforhalesowencallcentreITsupportforhalesowencallcentrehttps://www.superfast-it.com/hubfs/Halesowen%20based%20home%20emergency%20specialist%20IT.jpgHalesowenbasedhomeemergencyspecialistITHalesowenbasedhomeemergencyspecialistIThttps://www.superfast-it.com/hubfs/Nationwide%20Property%20Assistance%20NPA.jpgNationwidePropertyAssistanceNPANationwidePropertyAssistanceNPA2026-04-01https://www.superfast-it.com/articles/thrive-at-work-wellbeing-accreditationhttps://www.superfast-it.com/hubfs/Andy%20Street%20-%20Mayor%20of%20Birmingham%20presenting%20Thrive%20at%20Work%20Awards.mp4/medium.jpgAndy Street - Mayor of Birmingham presenting Thrive at Work AwardsSuperfast IT has achieved foundation level for ‘Thrive at Work’; a structured, workplace health and wellbeing accreditation programme, backed by the West Midlands Combined Authority (WMCA). Thrive at Work Foundation certifies the Birmingham IT company’s commitment to improving employee wellbeing and marks a pinnacle step in Superfast IT’s journey to achieve Thrive at Work Bronze level certification.https://www.superfast-it.com/hubfs/Andy%20Street%20-%20Mayor%20of%20Birmingham%20presenting%20Thrive%20at%20Work%20Awards.mp4102nonoBirminghamThrive at workWellbeingWest Midlands Combined Authorityhttps://www.superfast-it.com/hubfs/Birmingham%20Tech%20Week%20Cyber%20Tuesday%20.jpgBirminghamTechWeekCyberTuesdayBirminghamTechWeekCyberTuesdayhttps://www.superfast-it.com/hubfs/Thrive%20at%20Work%20Awards%20ceremony%20with%20Birmingham%20Mayor%20Andy%20Street.jpgThriveatWorkAwardsceremonywithBirminghamMayorAndyStreetThriveatWorkAwardsceremonywithBirminghamMayorAndyStreethttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Thrive%20at%20work%20certificate.jpgThriveatworkcertificateThriveatworkcertificatehttps://www.superfast-it.com/hubfs/IT%20staff%20working%20in%20modern%20environment.jpgITstaffworkinginmodernenvironmentITstaffworkinginmodernenvironmenthttps://www.superfast-it.com/hubfs/Mental%20Health%20an%20Productivity%20pilot%20copy.jpgMentalHealthanProductivitypilotcopyMentalHealthanProductivitypilotcopyhttps://www.superfast-it.com/hubfs/INCREASED%20CYBER%20THREAT%20-%20UKRAINE%20CYBER%20WAR%20WEBINAR%20blog.jpgINCREASEDCYBERTHREATUKRAINECYBERWARWEBINARblogINCREASEDCYBERTHREATUKRAINECYBERWARWEBINARblog2025-12-18https://www.superfast-it.com/articles/iasme-cyber-essentialshttps://www.superfast-it.com/hubfs/WHY%20WAS%20CYBER%20ESSENTIALS%20LAUNCHED.mp4/medium.jpgWHY WAS CYBER ESSENTIALS LAUNCHED?Discover why Cyber Essentials was launched in the UK. The advancing cyber threat environment has changed how business approach security. The Cyber Essentials certifications helps businesses of all sizes that they have protection again the most common cyber threats.https://www.superfast-it.com/hubfs/WHY%20WAS%20CYBER%20ESSENTIALS%20LAUNCHED.mp426nonobirminghamCyber essentials cybersecuritysmall businesseswest midlandshttps://www.superfast-it.com/hubfs/Why%20do%20small%20businesses%20become%20Cyber%20Essentials%20certified.mp4/medium.jpgWhy do small businesses become Cyber Essentials certified?There are two main reasons why small and medium sized businesses become Cyber Essentials certified in the UK. Firstly, because it provides 80% protection against the most common cyber attacks. Secondly, because their large customers supply chain requirements demand them to.https://www.superfast-it.com/hubfs/Why%20do%20small%20businesses%20become%20Cyber%20Essentials%20certified.mp456nonocyber essentialscybersecuritysmall businessesSMEhttps://www.superfast-it.com/hubfs/videos/How%20is%20Cyber%20Esseentials%20assessed%3F.mp4/medium.jpgHow is IASME Cyber Essentials assessed?IASME is the National Cyber Security Centre's Cyber Essentials Partner. They offer a self-assessment via their website.https://www.superfast-it.com/hubfs/videos/How%20is%20Cyber%20Esseentials%20assessed%3F.mp414nonoCyber essentialshttps://www.superfast-it.com/hubfs/videos/2.%20Cyber%20Essentials%20Checklist.mp4/medium.jpgCyber Essentials ChecklistIAMSE Cyber Essentials have five controls; malware, firewall control, access control, secure build and access managementhttps://www.superfast-it.com/hubfs/videos/2.%20Cyber%20Essentials%20Checklist.mp433nonocyber essentialscyber essentials checklisthttps://www.superfast-it.com/hubfs/videos/Cyber%20Essentials%20cost.mp4/medium.jpgCyber Essentials costFind out Cyber Essentials cost as well as the various Cyber Essentials Consultancy options available in Birmingham and across the UK.https://www.superfast-it.com/hubfs/videos/Cyber%20Essentials%20cost.mp420nonoCyber Essentials costhttps://www.superfast-it.com/hubfs/seneca-cyber-security.jpegSenecaCyberSecuritysenecacybersecurityhttps://www.superfast-it.com/hubfs/Cyber%20Essentials%20checklist%20for%20your%20IT%20company.jpgCyberEssentialschecklistforyourITcompanyCyberEssentialschecklistforyourITcompanyhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/images/cyberEssentials.pngCyberEssentialscertificationbadgeshowingacheckmarkinsideablueandgreenshieldcyberEssentialshttps://www.superfast-it.com/hubfs/IASME%20Cyber%20Essentials.jpgIASMECyberEssentialsIASMECyberEssentials2026-02-11https://www.superfast-it.com/articles/microsoft-calendar-office-365https://www.superfast-it.com/hubfs/Imported_Blog_Media/Outlook-multiple-calendars-300x21-1.pngOutlookmultiplecalendars300x211Outlookmultiplecalendars300x211https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/How%20to%20remove%20block%20exclude%20your%20own%20views%20and%20IP%20address%20from%20Google%20Analytics.jpgHowtoremoveblockexcludeyourownviewsandIPaddressfromGoogleAnalyticsHowtoremoveblockexcludeyourownviewsandIPaddressfromGoogleAnalyticshttps://www.superfast-it.com/hubfs/Microsoft%20Calendar.jpgMicrosoftCalendarMicrosoftCalendarhttps://www.superfast-it.com/hubfs/Learn%20how%20to%20use%20your%20new%20VoIP%20telephone%20handsets%20-%20Polycom%20Wx450%20Key.jpgLearnhowtouseyournewVoIPtelephonehandsetsPolycomWx450KeyLearnhowtouseyournewVoIPtelephonehandsetsPolycomWx450Keyhttps://www.superfast-it.com/hubfs/IT%20support%20benefits%20and%20advantages.jpgITsupportbenefitsandadvantagesITsupportbenefitsandadvantages2025-11-19https://www.superfast-it.com/articles/exploring-comprehensive-business-it-support-services-your-guide-to-expert-msp-solutionshttps://www.superfast-it.com/hubfs/Cloud%20vs%20on-premise%20-%20pros%20cons%20differences.jpgCloudvsonpremiseprosconsdifferencesCloudvsonpremiseprosconsdifferenceshttps://www.superfast-it.com/hubfs/Expert%20IT%20staff%20working%20in%20modern%20office..jpgExpertITstaffworkinginmodernofficeExpertITstaffworkinginmodernofficehttps://www.superfast-it.com/hubfs/AI-Generated%20Media/Images/An%20image%20of%20a%20small%20business%20office%20with%20employees%20working%20on%20computers%2c%20with%20a%20team%20of%20IT%20professionals%20monitoring%20the%20network%2c%20providing%20cybersecuri.jpegSmallbusinessofficewithemployeesworkingoncomputerswithateamofITprofessionalsmonitoringthenetworkprovidingcybersecurityAnimageofasmallbusinessofficewithemployeesworkingoncomputerswithateamofITprofessionalsmonitoringthenetworkprovidingcybersecurihttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/unnamed-7-ezgif.com-resize.jpgunnamed7ezgifcomresizeunnamed7ezgifcomresizehttps://www.superfast-it.com/hubfs/Business%20man%20on%20computer.jpgBusinessmanoncomputerBusinessmanoncomputer2026-01-15https://www.superfast-it.com/articles/vulnerability-management-closing-the-gaps-hackers-exploithttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/AI-Generated%20Media/Images/The%20image%20features%20a%20dark%2c%20hightech%20interface%20displaying%20a%20digital%20landscape%20filled%20with%20glowing%20red%20alerts%20and%20warning%20symbols.jpegTheimagefeaturesadarkhightechinterfacedisplayingadigitallandscapefilledwithglowingredalertsandwarningsymbolsTheimagefeaturesadarkhightechinterfacedisplayingadigitallandscapefilledwithglowingredalertsandwarningsymbolshttps://www.superfast-it.com/hubfs/Imported_Blog_Media/firewall-1.jpgAfirewallgraphicwithaflameinfrontofasolidbrickwallfirewall1https://www.superfast-it.com/hubfs/improving%20Wi-Fi%20router%20security.jpgimprovingWiFiroutersecurityimprovingWiFiroutersecurityhttps://www.superfast-it.com/hubfs/Downloadable%20Cyber%20Security%20poster%20for%20employees.jpgDownloadableCyberSecurityposterforemployeesDownloadableCyberSecurityposterforemployees2025-05-14https://www.superfast-it.com/articles/why-is-my-internet-so-slow-7-common-causes-and-how-to-fix-themhttps://www.superfast-it.com/hubfs/Which%20operating%20system%20am%20I%20running%20Windows%20or%20Mac%20copy.jpgWhichoperatingsystemamIrunningWindowsorMaccopyWhichoperatingsystemamIrunningWindowsorMaccopyhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/what%20is%20phishing.jpgwhatisphishingwhatisphishinghttps://www.superfast-it.com/hubfs/Best%20time%20to%20repace%20a%20laptop%20or%20PC.jpgBesttimetorepacealaptoporPCBesttimetorepacealaptoporPChttps://www.superfast-it.com/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20frustrated%20individual%20sitt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is IT Support?What is IT support and what does IT support mean to an organisation or business? In this article we define: What IT support is. Who carries out IT support? What IT support do and type of work they specialise in. IT project work. IT maintenance responsibilities. https://www.superfast-it.com/hubfs/What%20is%20IT%20support.mp4227nonobirminghamit supportmanaged it servicewest midlandshttps://www.superfast-it.com/hubfs/Data%20back-up%20and%20Distaster%20recovery.jpgDatabackupandDistasterrecoveryDatabackupandDistasterrecoveryhttps://www.superfast-it.com/hubfs/How%20we%20backup%20data%20and%20keep%20your%20data%20safe.jpgHowwebackupdataandkeepyourdatasafeHowwebackupdataandkeepyourdatasafehttps://www.superfast-it.com/hubfs/What%20it%20IT%20support.jpgWhatitITsupportWhatitITsupporthttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/advantages%20of%20backup.jpgadvantagesofbackupadvantagesofbackup2025-11-19https://www.superfast-it.com/articles/superfast-it-to-exhibit-at-greater-birmingham-business-expo-2025https://www.superfast-it.com/hubfs/WE%E2%80%99RE%20EXHIBITING%20GBB%20Expo%202025.jpgWEREEXHIBITINGGBBExpo2025WEREEXHIBITINGGBBExpo2025https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Birmingham%20Tech%20Week%20Cyber%20Tuesday%20.jpgBirminghamTechWeekCyberTuesdayBirminghamTechWeekCyberTuesdayhttps://www.superfast-it.com/hubfs/AI-Generated%20Media/Images/Business%20expo.jpegVisitorstalkingandnetworkingatabusinessexpostandengaginginconversationaboutservicesandopportunitiesinabusyprofessionalsettingBusinessexpohttps://www.superfast-it.com/hubfs/Superfast%20IT%20joins%20the%20West%20Midlands%20Cyber%20Resilience%20Centre%20to%20help%20small%20businesses%20with%20security.jpgSuperfastITjoinstheWestMidlandsCyberResilienceCentretohelpsmallbusinesseswithsecuritySuperfastITjoinstheWestMidlandsCyberResilienceCentretohelpsmallbusinesseswithsecurity2025-12-09https://www.superfast-it.com/articles/armed-forces-day-announcementhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/it-support-cost-birmingham-2.jpgBirminghamcitycentrewitha50noteblendedintothebackgrounditsupportcostbirmingham2https://www.superfast-it.com/hubfs/James%20Cash%2c%20Founder%20and%20Managing%20Director%20at%20Superfast%20IT%20signs%20Armed%20Forces%20Covenant%202.jpgJamesCashFounderandManagingDirectoratSuperfastITsignsArmedForcesCovenant2JamesCashFounderandManagingDirectoratSuperfastITsignsArmedForcesCovenant2https://www.superfast-it.com/hubfs/Armed%20Forces%20Day%20Event.jpgArmedForcesDayEventArmedForcesDayEventhttps://www.superfast-it.com/hubfs/BT%20switch%20off%20analogue%20PSTN%20phones%20-%20cloud%20voip%20telephony%20rises%20from%20the%20ashes.jpgBTswitchoffanaloguePSTNphonescloudvoiptelephonyrisesfromtheashesBTswitchoffanaloguePSTNphonescloudvoiptelephonyrisesfromtheasheshttps://www.superfast-it.com/hubfs/Armed%20Forces%20Day.jpegArmedForcesDayArmedForcesDayhttps://www.superfast-it.com/hubfs/SaluteOurForces%20Celebriating%20Armed%20Forces%20day%20.jpgSaluteOurForcesCelebriatingArmedForcesdaySaluteOurForcesCelebriatingArmedForcesdayhttps://www.superfast-it.com/hubfs/National%20Reserves%20Day.pngNationalReservesDayNationalReservesDayhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-12-17https://www.superfast-it.com/articles/remote-working-managing-cybersecurity-risks-in-9-stepshttps://www.superfast-it.com/hubfs/cybercriminalslove-3-ezgif.com-resize.jpgcybercriminalslove3ezgifcomresizecybercriminalslove3ezgifcomresizehttps://www.superfast-it.com/hubfs/Cyber%20Essentials%20checklist%20for%20your%20IT%20company.jpgCyberEssentialschecklistforyourITcompanyCyberEssentialschecklistforyourITcompanyhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/images/cyberEssentials.pngCyberEssentialscertificationbadgeshowingacheckmarkinsideablueandgreenshieldcyberEssentialshttps://www.superfast-it.com/hubfs/Remote%20working%20Managing%20cybersecurity%20risks%20in%209%20steps-1.jpgRemoteworkingManagingcybersecurityrisksin9steps1RemoteworkingManagingcybersecurityrisksin9steps12025-12-18https://www.superfast-it.com/articles/what-is-captchahttps://www.superfast-it.com/hubfs/videos/reCAPTCHA.mov/medium.jpgreCAPTCHAreCAPTCHAhttps://www.superfast-it.com/hubfs/videos/reCAPTCHA.mov3nonohttps://www.superfast-it.com/hubfs/IT%20support%20service%20-%20what%20is%20and%20isn%E2%80%99t%20included.jpgITsupportservicewhatisandisntincludedITsupportservicewhatisandisntincludedhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Outsourced%20IT%20infrastucture%20projects%20and%20upgrades%20-%20WiFi%20&%20internet%2c%20servers%2c%20data%20back-up%2c%20security%2c%20Microsoft%20365%20&%20cloud%20computing.jpgOutsourcedITinfrastuctureprojectsandupgradesWiFiinternetserversdatabackupsecurityMicrosoft365cloudcomputingOutsourcedITinfrastuctureprojectsandupgradesWiFiinternetserversdatabackupsecurityMicrosoft365cloudcomputinghttps://www.superfast-it.com/hub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based charity Edward's Trust discuss their IT supportThe CEO of Edward's Trust talks about her experiences using IT support services at Superfast IT. The Birmingham based charity caters to families based all over the West Midlands. They use our managed IT service to ensure their small enterprise has access to remote IT support around the clock. Listen to Yvonne's experience in a case study that discusses an office move where IT was a big concern.https://www.superfast-it.com/hubfs/videos/Birmingham%20based%20charity%20Edwards%20Trust%20discuss%20their%20IT%20support.mp4118nonoBirminghamcase studycharityIT servicesIT supportmanaged IT servicenon-profithttps://www.superfast-it.com/hubfs/Armed%20Forces%20Covenant-1.pngArmedForcesCovenant1ArmedForcesCovenant1https://www.superfast-it.com/hubfs/1768821579.png17688215791768821579https://www.superfast-it.com/hubfs/cybersecurityforbusinessesprotectingbusinessesonlinenotext-1-ezgif.com-jpg-to-webp-converter.webpcybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconvertercybersecurityforbusinessesprotectingbusinessesonlinenotext1ezgifcomjpgtowebpconverterhttps://www.superfast-it.com/hubfs/strongcybersecuritypreventinghackersfromattackingyourbusinesswiththehelpofareliableITsupportteam-1-ezgif.com-resize.jpgstrongcybersecuritypreventinghackersfromattackingyourbusinesswiththehelpofareliableITsupportteam1ezgifcomresizestrongcybersecuritypreventinghackersfromattackingyourbusinesswiththehelpofareliableITsupportteam1ezgifcomresizehttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/IASME-cyber-assurance.pngIASMEcyberassuranceIASMEcyberassurancehttps://www.superfast-it.com/hubfs/Microsoft_Partner_Silver.pngMicrosoftPartnerSilverMicrosoftPartnerSilverhttps://www.superfast-it.com/hubfs/Gordon%20Moody%20Logo.pngGordonMoodyLogoGordonMoodyLogohttps://www.superfast-it.com/hubfs/Google_2015_logo.svg.pngGoogle2015logosvgGoogle2015logosvghttps://www.superfast-it.com/hubfs/Non-profitSEOblog120226.jpgNonprofitSEOblog120226NonprofitSEOblog1202262026-03-16https://www.superfast-it.com/articles/navigating-email-quarantinehttps://www.superfast-it.com/hubfs/videos/Email%20Quarantine%20User%20Guide.mp4/medium.jpgNavigating and releasing quarantine emailsEmail filtering helps to stop spam and junk mail from entering your inbox. But there will be instances where email filtering systems needs your help to determine if an email is safe or junk and potentially a scam. These emails are sent into quarantine. Email quarantine is where your can delete or release an email. Watch our video and use this guide to understand: How email security and quarantine works You daily email quarantine report options How to release emails caught in quarantine and add to the safe sender listhttps://www.superfast-it.com/hubfs/videos/Email%20Quarantine%20User%20Guide.mp4263nonoemailemail filteringemail quarantineemail securityit supporthttps://www.superfast-it.com/hubfs/Email%20quarantine%20portal.jpgEmailquarantineportalEmailquarantineportalhttps://www.superfast-it.com/hubfs/Spam%20email%20options%20in%20quarantine.jpgSpamemailoptionsinquarantineSpamemailoptionsinquarantinehttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Explaining%20DKIM%20and%20DMARC%20-%20Prevent%20email%20spoofing.jpgExplainingDKIMandDMARCPreventemailspoofingExplainingDKIMandDMARCPreventemailspoofinghttps://www.superfast-it.com/hubfs/How%20to%20release%20quarantined%20emails.jpgHowtoreleasequarantinedemailsHowtoreleasequarantinedemailshttps://www.superfast-it.com/hubfs/Has%20my%20email%20been%20part%20of%20a%20hack%2c%20cyber%20attack%2c%20data%20breach%20or%20pwned.jpgHasmyemailbeenpartofahackcyberattackdatabreachorpwnedHasmyemailbeenpartofahackcyberattackdatabreachorpwnedhttps://www.superfast-it.com/hubfs/Navigating%20email%20quarantine.jpgNavigatingemailquarantineNavigatingemailquarantinehttps://www.superfast-it.com/hubfs/Email%20threat%20protection-2.jpgEmailthreatprotection2Emailthreatprotection22025-11-19https://www.superfast-it.com/articles/kaseya-hack-affecting-small-businesseshttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Malware-1-e1517497174948.pngMalware1e1517497174948Malware1e1517497174948https://www.superfast-it.com/hubfs/KASEYA%20HACK%20AFFECTING%20BUSINESSES%20WORLDWIDE.jpgKASEYAHACKAFFECTINGBUSINESSESWORLDWIDEKASEYAHACKAFFECTINGBUSINESSESWORLDWIDEhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/in-house%20vv%20outsourced%20IT%20support%20-%20advatages%20of%20outsoured%20IT%20-%20pros%20and%20cons.jpginhousevvoutsourcedITsupportadvatagesofoutsouredITprosandconsinhousevvoutsourcedITsupportadvatagesofoutsouredITprosandconshttps://www.superfast-it.com/hubfs/Outsourced%20IT%20infrastucture%20projects%20and%20upgrades%20-%20WiFi%20&%20internet%2c%20servers%2c%20data%20back-up%2c%20security%2c%20Microsoft%20365%20&%20cloud%20computing.jpgOutsourcedITinfrastuctureprojectsandupgradesWiFiinternetserversdatabackupsecurityMicrosoft365cloudcomputingOutsourcedITinfrastuctureprojectsandupgradesWiFiinternetserversdatabackupsecurityMicrosoft365cloudcomputing2025-11-19https://www.superfast-it.com/schedule-a-callhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Customer%20service%20representative%20on%20the%20phone.jpegCustomerservicerepresentativeonthephoneCustomerservicerepresentativeonthephone2026-01-12https://www.superfast-it.com/articles/microsoft-delve-office-365https://www.superfast-it.com/hubfs/Imported_Blog_Media/Delve-Private-300x195-1.pngDelvePrivate300x1951DelvePrivate300x1951https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/in-house%20vv%20outsourced%20IT%20support%20-%20advatages%20of%20outsoured%20IT%20-%20pros%20and%20cons.jpginhousevvoutsourcedITsupportadvatagesofoutsouredITprosandconsinhousevvoutsourcedITsupportadvatagesofoutsouredITprosandconshttps://www.superfast-it.com/hubfs/Accessing%20remote%20IT%20support.jpgAccessingremoteITSupportheadlinewithSuperfastITemployeeAccessingremoteITsupporthttps://www.superfast-it.com/hubfs/Microsoft%20Delve.jpgMicrosoftDelveMicrosoftDelvehttps://www.superfast-it.com/hubfs/IT%20support%20benefits%20and%20advantages.jpgITsupportbenefitsandadvantagesITsupportbenefitsandadvantages2025-11-19https://www.superfast-it.com/about/direct-debithttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2023-01-25https://www.superfast-it.com/articles/qr-codes-understanding-the-risks-and-ensuring-your-safetyhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20frustrated%20individual%20sitting%20at%20a%20cluttered%20desk%20surrounded%20by%20multiple%20electronic%20devices%20including%20a%20laptop%20tablet%20and%20smartphone%20all%20displaying%20buffering%20icons%20or%20loading%20screens%20A%20WiFi%20router%20sits%20prominently%20with%20blinking%20li-2.jpegAfrustratedindividualsittingatacluttereddesksurroundedbymultipleelectronicdevicesalldisplayingbufferingiconsorloadingscreensTheimagedepictsafrustratedindividualsittingatacluttereddesksurroundedbymultipleelectronicdevicesincludingalaptoptabletandsmartphonealldisplayingbufferingiconsorloadingscreensAWiFiroutersitsprominentlywithblinkingli2https://www.superfast-it.com/hubfs/Imported_Blog_Media/Shoppingonline-3.jpgSomeoneisshoppingonlineandusingabankcardtopurchasesomethingShoppingonline3https://www.superf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based charity Edward's Trust discuss their IT supportThe CEO of Edward's Trust talks about her experiences using IT support services at Superfast IT. The Birmingham based charity caters to families based all over the West Midlands. They use our managed IT service to ensure their small enterprise has access to remote IT support around the clock. Listen to Yvonne's experience in a case study that discusses an office move where IT was a big concern.https://www.superfast-it.com/hubfs/videos/Birmingham%20based%20charity%20Edwards%20Trust%20discuss%20their%20IT%20support.mp4118nonoBirminghamcase studycharityIT servicesIT supportmanaged IT servicenon-profithttps://www.superfast-it.com/hubfs/Technology%20partner%20to%20Birmingham%20based%20charity%20Edwards%20Trust.jpgTechnologypartnertoBirminghambasedcharityEdwardsTrustTechnologypartnertoBirminghambasedcharityEdwardsTrusthttps://www.superfast-it.com/hubfs/Non%20profit%20and%20charity%20using%20IT%20support%20in%20Birmingham%20and%20the%20West%20Midlands.jpgNonprofitandcharityusingITsupportinBirminghamandtheWestMidlandsNonprofitandcharityusingITsupportinBirminghamandtheWestMidlandshttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/Edwards%20Trust%20-%20IT%20support%20for%20this%20charity.pngEdwardsTrustITsupportforthischarityEdwardsTrustITsupportforthischarityhttps://www.superfast-it.com/hubfs/Managed%20IT%20service%20provided%20to%20not%20for%20profit%20chaity.jpgManagedITserviceprovidedtonotforprofitchaityManagedITserviceprovidedtonotforprofitchaityhttps://www.superfast-it.com/hubfs/Edwards%20Trust%20Charity%20in%20Birminghams%20West%20Midlands.jpgEdwardsTrustCharityinBirminghamsWestMidlandsEdwardsTrustCharityinBirminghamsWestMidlands2026-04-01https://www.superfast-it.com/articles/what-microsofts-on-premise-exchange-server-vulnerability-means-to-businesses-https://www.superfast-it.com/hubfs/What%20the%20on-premise%20Microsoft%20Exchange%20Server%20vulnerability%20means%20to%20businesses.mp4/medium.jpgWhat the on-premise Microsoft Exchange Server vulnerability means to businessesBusinesses with on-premise Microsoft Exchange Server have been affected by the vulnerability, specifically their Outlook email and calendar. Businesses with Office 365, have not been affected. In this video, Mark explains what has happened – what is the on-premise Microsoft Exchange Server vulnerability, how it affects businesses and what to do next: Who has been affected? What programs are affected and what has been stolen? How could cyber criminals gain access? How do I find out if I have affected? What should I do if I have a on-premise Microsoft Exchange Server? What to do next? What are my options? A Chinese, state-sponsored hacker called ‘Hafnium’ is thought to be behind the attack.https://www.superfast-it.com/hubfs/What%20the%20on-premise%20Microsoft%20Exchange%20Server%20vulnerability%20means%20to%20businesses.mp4121nonoexchange serverhafniumMicrosofton-premise 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IT project work: WiFi, internet and connectivity, servers, data back-up, security, Microsoft 365, network cabling, cloud computing and cloud telephonesCan you take care of other IT projects and IT infrastructure upgrades? What technology services do we provide outside of our managed IT service agreement? Yes, and we have been involved in some really exciting projects over the past 12 months. This type of project work is undertaken outside of you IT Managed Service Agreement and would include: · Internet connections – advising and managing upgrades to ensure you have a fast internet connection. · Installation, maintenance and back-up of servers · Cloud computing – we can help with your transition to the cloud and then maintain it as part of your ongoing monthly fee · If your supply chain require you to meet certain security requirements. We can help you to meet those requirements, and even help you to submit and pass cyber essentials certification. · We can help you to access where automation can be added across your IT systems to place repetitive manual tasks · Install the physical cabling in your office (network cabling) · Supply computer and network equipment – where we can get the best deals because of the volumes we order and our established relationships with suppliers · Cloud telephone systems – which have been very popular since lockdown. · Microsoft 365 licensing · And projects to design and implement technology solutionshttps://www.superfast-it.com/hubfs/videos/Can%20we%20take%20care%20of%20your%20other%20IT%20needs.mp456nonocloud computingcloud telephoneconnectivitycybersecurityinternetit equipmentit infrastructureit projectit services birminghamit supportit systemsmanaged it servicesmicrosoft 365network cablingserverssupply chain securitytechnology 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partner in ITUnderstand how Superfast IT has become a trusted IT partner to many small businesses in Birmingham and the West Midlands: "When we chose Superfast as our partner to provide the IT support, we knew that we would need to choose somebody that we trusted and would help the business and really be a partner to us. "So we've been working with Superfast for around four to five years and we can honestly say that they're actually part of our business. Anything that we do in the way of new new services. We include them as part of that and the reason we do that is because in effect they are an outsourced part of our business. "We rely on them. We have confidence in them. We understand the pricing mechanism. "It's clear as we grow, we know what our increased prices will be and that's all part of having that day today working relationship of trust and and and real support to the business." Nick Hancock Managing Director, NPA 24/7https://www.superfast-it.com/hubfs/Trusted%20partner%20NPA.mp458nonoBirminghamIT supportwhy us?https://www.superfast-it.com/hubfs/videos/Birmingham%20based%20charity%20Edwards%20Trust%20discuss%20their%20IT%20support.mp4/medium.jpgBirmingham based charity Edward's Trust discuss their IT supportThe CEO of Edward's Trust talks about her experiences using IT support services at Superfast IT. The Birmingham based charity caters to families based all over the West Midlands. They use our managed IT service to ensure their small enterprise has access to remote IT support around the clock. Listen to Yvonne's experience in a case study that discusses an office move where IT was a big concern.https://www.superfast-it.com/hubfs/videos/Birmingham%20based%20charity%20Edwards%20Trust%20discuss%20their%20IT%20support.mp4118nonoBirminghamcase studycharityIT servicesIT supportmanaged IT servicenon-profithttps://www.superfast-it.com/hubfs/videos/Introduction%20to%20IT%20support%20services%20and%20cybersecurity%20at%20Superfast%20IT.mp4/medium.jpgIntroducing IT support services and cybersecurity at Superfast IT - everything you need to know about usIf you’re considering outsourcing your IT support services or cybersecurity, or if you are looking for a new technology partner, we know that you will have a lot of questions and concerns. But you can stop worrying because that’s why we have created this video. We want you to be informed. By the end of this video, we will have answered our most frequently asked questions about who we are, who we work with, how much we cost, our service and coverage. In this video we answer: How much does IT support and Cybersecurity cost? Who are Superfast IT? What services do we offer? Can you take care of all of our other IT needs? Who do we work with? Welcome to Superfast IT. If you're an ambitious small business or start-up with between 10-100 employees looking to outsource your IT and cybersecurity, we can help. We have made it our mission to help SMEs to optimise their technology – this is my passion still today. We now have a team of 12 supporting more than 70 companies and 1,500 people across the West Midlands. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee – outsourcing to experts. Solving your day-to-day issues, but also partnering with us to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most of their IT which equates to less downtime and more productivity. Aside from the day to day issues we also provide: • Internet and wifi • Servers • Cloud computing • Security requirements for supply chain + cyber essentials certification. • Automation • Installation of physical cabling in offices (for networking) • Computer equipment • Cloud telephone systems • Microsoft 365 licensing •.Projects to design and implement technology solutions What hours do you cover? Will I have to sign a long contract? How do we access support? How will you back-up our systems? How will you keep us safe (cyber security)?https://www.superfast-it.com/hubfs/videos/Introduction%20to%20IT%20support%20services%20and%20cybersecurity%20at%20Superfast%20IT.mp4638nonoautomationback-upbirminghamcablingcloud computingcyber securitycybersecurity for businessesdatadudleyhagleyinternetIT servicesit supportkidderminsternetworkingsecuritysecurity complianceserversstourbridgewest 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Managed IT support Stourbridge and Kingswinford-1Remote Managed IT support Stourbridge and Kingswinford-1https://www.superfast-it.com/hubfs/videos/Remote%20Managed%20IT%20support%20Stourbridge%20and%20Kingswinford-1.mp418nonohttps://www.superfast-it.com/hubfs/videos/IT%20Support%20for%20small%20businesses%20in%20Stourbridge.mp4/medium.jpgIT Support for small businesses in StourbridgeIT Support for small businesses in Stourbridgehttps://www.superfast-it.com/hubfs/videos/IT%20Support%20for%20small%20businesses%20in%20Stourbridge.mp410nonohttps://www.superfast-it.com/hubfs/videos/IT%20company%20Stourbridge.mp4/medium.jpgIT company StourbridgeIT company Stourbridgehttps://www.superfast-it.com/hubfs/videos/IT%20company%20Stourbridge.mp422nonohttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp4/medium.jpgManaged IT support service in Birmingham - what's included?Visit www.superfast-it.com/it-support for more information. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee, outsourcing to experts. We solve your day-to-day tech issues, but also partner with you to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. We cover Birmingham and the towns: Digbeth  Southside Brindleyplace  Jewellery Quarter Birmingham's city centre  Mailbox   Colmore Business District   Edgbaston Perry Barr Small Heath Bourneville Harborne Saltley Moseley Tyseley Bearwood Selly Oak Erdington Solihull Handsworth We cover the trading estates: Kingston Industrial Estate, Birmingham Prospect Place Industrial Estate Duddeston Mill Trading Estate Pall Mall Estates at Rovex Business Park Middlemore Industrial Estatehttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp475nonoBirminghamIT servicesIT supportRemote 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We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. We cover Birmingham and the towns: Digbeth  Southside Brindleyplace  Jewellery Quarter Birmingham's city centre  Mailbox   Colmore Business District   Edgbaston Perry Barr Small Heath Bourneville Harborne Saltley Moseley Tyseley Bearwood Selly Oak Erdington Solihull Handsworth We cover the trading estates: Kingston Industrial Estate, Birmingham Prospect Place Industrial Estate Duddeston Mill Trading Estate Pall Mall Estates at Rovex Business Park Middlemore Industrial Estatehttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp475nonoBirminghamIT servicesIT supportRemote 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IT support service in Birmingham - what's included?Visit www.superfast-it.com/it-support for more information. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee, outsourcing to experts. We solve your day-to-day tech issues, but also partner with you to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. We cover Birmingham and the towns: Digbeth  Southside Brindleyplace  Jewellery Quarter Birmingham's city centre  Mailbox   Colmore Business District   Edgbaston Perry Barr Small Heath Bourneville Harborne Saltley Moseley Tyseley Bearwood Selly Oak Erdington Solihull Handsworth We cover the trading estates: Kingston Industrial Estate, Birmingham Prospect Place Industrial Estate Duddeston Mill Trading Estate Pall Mall Estates at Rovex Business Park Middlemore Industrial Estatehttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp475nonoBirminghamIT servicesIT supportRemote 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time to upgrade your PC or laptopThe trigger to buy a new PC or laptop is pretty simple most of the time – when it stops switching on! However, there are tell-tail signs when your computer needs an upgrade. Understand the best time to buy or invest in a new computer and replace an old PC or laptop. When should I invest in a new laptop or PC? It’s important to remember that a laptop or PC should: Enable you to be productive and perform your job effectively and efficiently Keep your data and IT systems secure Our guide is based on these two fundamental principles. If your computer hits any one of the criteria below, then it’s time to upgrade: 1. Your operating system is no longer supported 2. You are no longer supported by the manufacturer 3. PC or laptop is running slow 4. PC or laptop’s fan is loud and feel hot to touch 5. Screen is not working properly 6. 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IT support exampleNick Hancock, Managing Director of home emergency experts, NPA, based in Halesowen, West Midlands, discusses they found a cost effective IT solution, with 24-7 coverage and flexibility in service and pricing to complement their ambitious growth plans.https://www.superfast-it.com/hubfs/videos/NPA%20-%20IT%20Support%202021.mp4318nonoCase studyHalesowenIT supportNPAWest Midlandshttps://www.superfast-it.com/hubfs/Halesowen%20based%20home%20emergency%20specialist%20IT.jpgHalesowenbasedhomeemergencyspecialistITHalesowenbasedhomeemergencyspecialistIThttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/IT%20support%20for%20halesowen%20call%20centre.jpgITsupportforhalesowencallcentreITsupportforhalesowencallcentrehttps://www.superfast-it.com/hubfs/NPA%20IT%20support%20case%20study.pngNPAITsupportcasestudyNPAITsupportcasestudyhttps://www.superfast-it.com/hubfs/NPA%20birds%20eye%20view-1.jpgNPAbirdseyeview1NPAbirdseyeview1https://www.superfast-it.com/hubfs/Nationwide%20Property%20Assistance%20NPA.jpgNationwidePropertyAssistanceNPANationwidePropertyAssistanceNPA2026-04-01https://www.superfast-it.com/articles/critical-checklist-for-keeping-your-small-business-securehttps://www.superfast-it.com/hubfs/super-fast-security-checklist-2-25-24.mp4/medium.jpgsuper-fast-security-checklist-2-25-24super-fast-security-checklist-2-25-24https://www.superfast-it.com/hubfs/super-fast-security-checklist-2-25-24.mp4261nonohttps://www.superfast-it.com/hubfs/business%20man%20pointing%20towards%20a%20checklist.jpgbusinessmanpointingtowardsachecklistbusinessmanpointingtowardsachecklisthttps://www.superfast-it.com/hubfs/SME%20cyber%20security%20best%20practice.jpgSMEcybersecuritybestpracticeSMEcybersecuritybestpracticehttps://www.superfast-it.com/hubfs/what%20is%20phishing.jpgwhatisphishingwhatisphishinghttps://www.superfast-it.com/hubfs/images/cyberEssentials.pngCyberEssentialscertificationbadgeshowingacheckmarkinsideablueandgreenshieldcyberEssentialshttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportservices2025-12-22https://www.superfast-it.com/articles/donate-laptops-disadvantaged-childrenhttps://www.superfast-it.com/hubfs/Best%20time%20to%20repace%20a%20laptop%20or%20PC.jpgBesttimetorepacealaptoporPCBesttimetorepacealaptoporPChttps://www.superfast-it.com/hubfs/James%20Cash%20Managing%20Director%20Superfast%20IT%20and%20Mrs%20Helen%20Robinson%20Head%20Teacher%20at%20Mount%20Pleasant%20Primary%20School%20-%20Web%20ready.jpgJamesCashManagingDirectorSuperfastITandMrsHelenRobinsonHeadTeacheratMountPleasantPrimarySchoolWebreadyJamesCashManagingDirectorSuperfastITandMrsHelenRobinsonHeadTeacheratMountPleasantPrimarySchoolWebreadyhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/erase%20the%20personal%20data%20-%20phone%2c%20laptops%2c%20tablets%2c%20and%20other%20devices.jpgerasethepersonaldataphonelaptopstabletsandotherdeviceserasethepersonaldataphonelaptopstabletsandotherdeviceshttps://www.superfast-it.com/hubfs/Donate%20your%20device%20for%20disadvantaged%20children.jpgDonateyourdevicefordisadvantagedchildrenDonateyourdevicefordisadvantagedchildren2025-12-17https://www.superfast-it.com/articles/cyber-tuesday-birmingham-tech-weekhttps://www.superfast-it.com/hubfs/Superfast%20IT%20joins%20the%20West%20Midlands%20Cyber%20Resilience%20Centre%20to%20help%20small%20businesses%20with%20security.jpgSuperfastITjoinstheWestMidlandsCyberResilienceCentretohelpsmallbusinesseswithsecuritySuperfastITjoinstheWestMidlandsCyberResilienceCentretohelpsmallbusinesseswithsecurityhttps://www.superfast-it.com/hubfs/Birmingham%20Tech%20Week%20Alastair%20Speare-Cole%20Cyber%20risk%20and%20insurance%2c%20Racheal%20Percival%2c%20Chris%20Woods%2c%20Bill%20Orme%20at%20Cyber%20Tuesday.jpgBirminghamTechWeekAlastairSpeareColeCyberriskandinsuranceRachealPercivalChrisWoodsBillOrmeatCyberTuesdayBirminghamTechWeekAlastairSpeareColeCyberriskandinsuranceRachealPercivalChrisWoodsBillOrmeatCyberTuesdayhttps://www.superfast-it.com/hubfs/Birmingham%20Tech%20Week%20Cyber%20Tuesday%20.jpgBirminghamTechWeekCyberTuesdayBirminghamTechWeekCyberTuesdayhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfastITsupportservicesSuperfastITsupportserviceshttps://www.superfast-it.com/hubfs/WE%E2%80%99RE%20EXHIBITING%20GBB%20Expo%202025.jpgWEREEXHIBITINGGBBExpo2025WEREEXHIBITINGGBBExpo2025https://www.superfast-it.com/hubfs/INCREASED%20CYBER%20THREAT%20-%20UKRAINE%20CYBER%20WAR%20WEBINAR%20blog.jpgINCREASEDCYBERTHREATUKRAINECYBERWARWEBINARblogINCREASEDCYBERTHREATUKRAINECYBERWARWEBINARblog2026-02-11