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Superfast IT are ISO 27001 Consultants. Nick Hancock, Managing Director of home emergency experts, NPA, discusses how Superfast IT's ISO 27001 consultancy helped them achieve the standard and meet a major contract's supply chain security requirement. Read the full success story: https://www.superfast-it.com/case-study/npa-iso27001-cybersecurity-accreditation NPA had already achieved Cyber Essentials with the help of Superfast IT. After a major contract win, a supply chain security requirement meant NPA needed to pass the comprehensive cybersecurity accreditation, ISO 27001. ISO 27001: Information Security Management covers the management of security of assets. For example, financial information, intellectual property, employee personal details and third parties handling of business data. IT CHALLENGES - Implementing new, sophisticated business security processes. - Prepare information for auditors to demonstrate that security standards were met. - Implement ongoing audits to continually meet and pass the ISO standard. 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And lets be honest, nobody wants to have to notify the Information Commissioners office about a breach of GDPR, or to let their customers know that they have lost their data. One of the benefits of using automatic tools to implement cybersecurity best practices is that it can all take place with minimal management overhead. For example, user educational and awareness training can be delivered to their inboxes and online and it all takes place without you having to do anything, providing you with reports on who’s educated, who’s clicking on phishing links. So what are some of the challenges with adopting cybersecurity best practices? Firstly, there is a lot of misinformation out there from cyber security vendors. For example, if you were to go out looking for an anti virus package for your business, you’ll see that they all claim to be number 1, they all claim to be using AI. All claim to be using machine learning, and all of the latest buzz words. 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The Birmingham based charity caters to families based all over the West Midlands. They use our managed IT service to ensure their small enterprise has access to remote IT support around the clock. 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Security Decoded What Every Business Owner Needs to Know (4923 x 1216 px) (Presentation)https://www.superfast-it.com/hubfs/v2-70v8s-tb8q6-ezgif.com-resize.jpgv2-70v8s-tb8q6-ezgif.com-resizev2-70v8s-tb8q6-ezgif.com-resize2025-12-22https://www.superfast-it.com/pricinghttps://www.superfast-it.com/hubfs/Pricing%20Video.mov/medium.jpgHow much should you really be paying for IT support? In this short video, I break down typical costs and what factors affect pricing.If you’ve ever tried to find a clear answer to IT support or cyber security pricing, you’ll know how difficult it can be. Most providers shy away from being transparent—but at Superfast IT, we believe you deserve clarity. In this video, we explain everything you need to know about the cost of IT support and cyber security for UK-based SMEs. You’ll learn: • Why pricing varies between providers • What key factors affect your monthly cost • How to estimate your spend before speaking to anyone • When outsourcing makes more sense than hiring in-house • What to watch out for in low-cost quotes We’ll walk you through common pricing drivers like user count, security requirements, compliance standards (like Cyber Essentials or ISO), and even the role your internal IT staff might play. You’ll also discover why some providers charge more—and why that isn’t always a bad thing. From staffing levels to software tools, not all IT support is created equal. 🎯 Use our free pricing calculator (linked below) to get a no-obligation estimate based on your business needs. No contact details required. 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shield.cyberEssentialshttps://www.superfast-it.com/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20frustrated%20individual%20sitting%20at%20a%20cluttered%20desk%20surrounded%20by%20multiple%20electronic%20devices%20including%20a%20laptop%20tablet%20and%20smartphone%20all%20displaying%20buffering%20icons%20or%20loading%20screens%20A%20WiFi%20router%20sits%20prominently%20with%20blinking%20li-2.jpegA frustrated individual sitting at a cluttered desk surrounded by multiple electronic devices all displaying buffering icons or loading screens.The image depicts a frustrated individual sitting at a cluttered desk surrounded by multiple electronic devices including a laptop tablet and smartphone all displaying buffering icons or loading screens A WiFi router sits prominently with blinking li-2https://www.superfast-it.com/hubfs/WE%E2%80%99RE%20EXHIBITING%20BCC%20Expo%202026.jpgWE’RE EXHIBITING BCC Expo 2026WE’RE EXHIBITING BCC Expo 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checklistcyber essentialshttps://www.superfast-it.com/hubfs/Why%20do%20small%20businesses%20become%20Cyber%20Essentials%20certified.mp4/medium.jpgWhy do small businesses become Cyber Essentials certified?There are two main reasons why small and medium sized businesses become Cyber Essentials certified in the UK. Firstly, because it provides 80% protection against the most common cyber attacks. Secondly, because their large customers supply chain requirements demand them to.https://www.superfast-it.com/hubfs/Why%20do%20small%20businesses%20become%20Cyber%20Essentials%20certified.mp456nonosmall businessescyber essentialsSMEcybersecurityhttps://www.superfast-it.com/hubfs/WHY%20WAS%20CYBER%20ESSENTIALS%20LAUNCHED.mp4/medium.jpgWHY WAS CYBER ESSENTIALS LAUNCHED?Discover why Cyber Essentials was launched in the UK. The advancing cyber threat environment has changed how business approach security. 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Service desk manager helping a client in Birmingham with IT support.IT support in Birmingham. Service desk manager helping a client in Birmingham with IT support.https://www.superfast-it.com/hubfs/Modern%20Cyber%20security%20for%20professional%20services%20firms.jpgModern Cyber security for professional services firmsModern Cyber security for professional services firmshttps://www.superfast-it.com/hubfs/Microsoft_Partner_Silver.pngMicrosoft_Partner_SilverMicrosoft_Partner_Silverhttps://www.superfast-it.com/hubfs/co-ordsport_testimonial-250x125.pngco-ordsport_testimonial-250x125co-ordsport_testimonial-250x125https://www.superfast-it.com/hubfs/Wilkes%20Tranter%20Logo-2.pngWilkes Tranter Logo-2Wilkes Tranter Logo-2https://www.superfast-it.com/hubfs/Gordon%20Moody%20Logo.pngGordon Moody LogoGordon Moody Logohttps://www.superfast-it.com/hubfs/Untitled-133123.png.webpUntitled-133123.pngUntitled-133123.pnghttps://www.superfast-it.com/hubfs/Big%20Button%20Logo%20Resized.pngBig Button Logo ResizedBig Button Logo Resized2026-07-01https://www.superfast-it.com/articles/improving-wi-fi-router-security2025-11-12https://www.superfast-it.com/articles/strengthening-your-businesss-cyber-securityhttps://www.superfast-it.com/hubfs/IT%20strategic%20planning.jpgIT strategic planningIT strategic planninghttps://www.superfast-it.com/hubfs/ModernCybersecurity-ezgif.com-optijpeg.jpgModernCybersecurity-ezgif.com-optijpegModernCybersecurity-ezgif.com-optijpeghttps://www.superfast-it.com/hubfs/security%20shield.jpgsecurity shieldsecurity shieldhttps://www.superfast-it.com/hubfs/Hybrid%20war%20with%20Russia%20-%20Advisory%20from%20the%20National%20Cyber%20Security%20Centre%20on%20actions%20during%20heightened%20cyber%20threats.jpgHybrid war with Russia - Advisory from the National Cyber Security Centre on actions during heightened cyber threatsHybrid war with Russia - Advisory from the National Cyber Security Centre on actions during heightened cyber threatshttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support services2025-12-22https://www.superfast-it.com/about/case-studies/npa-remote-working-pandemichttps://www.superfast-it.com/hubfs/videos/Adapting%20to%20the%20pandemic%20NPA.mp4/medium.jpgAdapting to the pandemic: Remote working case studyMoving 200 staff to remote working in a quick turnaround, all while remaining 24-7 operational. Nick Hancock, Managing Director of home emergency experts, NPA, discusses how Superfast IT facilitated a smooth transition to remote working during the pandemic. The pandemic could have been a disaster for NPA. Their workforce had to be transited to remote working very quickly, without downtime. None of their team members were set up to work from home. Additional security, telephony amendments, and new laptops had to be set up and delivered to their workforce, who also had to be trained on how to securely work remotely. See full case study: https://www.superfast-it.com/case-study/npa-remote-working-pandemic IT CHALLENGES -NPA operations needed to continue 24/7 during the transition to remote working -None of their staff had ever worked remotely -Telephone systems needed extra cybersecurity -Telephony needed to be altered to work with workers home WiFi -New laptops needed to be ordered, configured and issued to workers homes -Staff needed training on how to use IT and telephone systems from home SOLUTION -Extra security implemented to NPA claims handling system. -Telephony system were adapted so their team could work off individuals own Wi-Fi connections. - PCs and laptops were ordered, configured and delivered to team across Halesowen, Birmingham. and the West Midlands. - Team received training on how to use new IT and telephone systems from home, with ongoing support.https://www.superfast-it.com/hubfs/videos/Adapting%20to%20the%20pandemic%20NPA.mp4154nonoremote workingbirminghamit supportwfhwork from homehttps://www.superfast-it.com/hubfs/IT%20support%20for%20halesowen%20call%20centre.jpgIT support for halesowen call centreIT support for halesowen call centrehttps://www.superfast-it.com/hubfs/Remote%20working%20case%20study%20with%20NPA.jpgRemote working case study with NPARemote working case study with NPAhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Halesowen%20based%20home%20emergency%20specialist%20IT.jpgHalesowen based home emergency specialist ITHalesowen based home emergency specialist IThttps://www.superfast-it.com/hubfs/Nationwide%20Property%20Assistance%20NPA.jpgNationwide Property Assistance NPANationwide Property Assistance NPAhttps://www.superfast-it.com/hubfs/NPA%20IT%20support%20case%20study.pngNPA IT support case studyNPA IT support case study2026-04-01https://www.superfast-it.com/articles/why-cyber-security-matters-for-non-profits-and-charities-todayhttps://www.superfast-it.com/hubfs/SME%20cyber%20security%20best%20practice.jpgSME cyber security best practiceSME cyber security best practicehttps://www.superfast-it.com/hubfs/Cloud%20vs%20on-premise%20-%20pros%20cons%20differences.jpgCloud vs on-premise - 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what's included?Visit www.superfast-it.com/it-support for more information. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee, outsourcing to experts. We solve your day-to-day tech issues, but also partner with you to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. We cover Birmingham and the towns: Digbeth  Southside Brindleyplace  Jewellery Quarter Birmingham's city centre  Mailbox   Colmore Business District   Edgbaston Perry Barr Small Heath Bourneville Harborne Saltley Moseley Tyseley Bearwood Selly Oak Erdington Solihull Handsworth We cover the trading estates: Kingston Industrial Estate, Birmingham Prospect Place Industrial Estate Duddeston Mill Trading Estate Pall Mall Estates at Rovex Business Park Middlemore Industrial Estatehttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp475nonoIT servicesRemote ITIT supportBirminghamhttps://www.superfast-it.com/hubfs/Microsoft_Partner_Silver.pngMicrosoft_Partner_SilverMicrosoft_Partner_Silverhttps://www.superfast-it.com/hubfs/Erodex%20Logo.pngErodex LogoErodex Logohttps://www.superfast-it.com/hubfs/Modern%20Cyber%20security%20for%20professional%20services%20firms.jpgModern Cyber security for professional services firmsModern 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timehttps://www.superfast-it.com/hubfs/Help%20Harry%20Help%20Others%20Annual%20Ball%20HHHOAnnualBall.jpgHelp Harry Help Others Annual Ball HHHOAnnualBallHelp Harry Help Others Annual Ball HHHOAnnualBallhttps://www.superfast-it.com/hubfs/James%20Cash_Sara_Adam%20Cash_Alice_Laura%20Elwood_James%20Elwood_Ed%20James_Tom%20Ross_Help%20Harry%20Help%20Others%20Annual%20Charity%20Ball%202022.jpgJames Cash_Sara_Adam Cash_Alice_Laura Elwood_James Elwood_Ed James_Tom Ross_Help Harry Help Others Annual Charity Ball 2022James Cash_Sara_Adam Cash_Alice_Laura Elwood_James Elwood_Ed James_Tom Ross_Help Harry Help Others Annual Charity Ball 2022https://www.superfast-it.com/hubfs/Cyber%20Essentials%20checklist%20for%20your%20IT%20company.jpgCyber Essentials checklist for your IT companyCyber Essentials checklist for your IT company2026-02-11https://www.superfast-it.com/about/case-studies/npa-office-movehttps://www.superfast-it.com/hubfs/videos/NPA%20office%20move%20case%20study01.mp4/medium.jpgMoving office: Case study from NPANPA switch from a fully managed office to private premises. They needed complete IT infrastructure installation, from cloud to cabling and servers. Nick Hancock, Managing Director of home emergency experts, NPA, discusses their successful office move, from a fully managed office to their own, while fully maintaining business operations. Read the full case study: https://www.superfast-it.com/case-study/npa-office-move NPA had reached capacity at their office. Their team was growing quickly and needed to move into an office that could accommodate their fast growing team. At the time, NPA's office was fully managed and they were not responsible for any of the offices IT, internet, or network cabling. Moving office meant starting from scratch; from installing cabling inside the office to moving servers and ensuring cloud services were installed and available to their team during the move. IT CHALLENGES - NPA operations needed to continue 24/7 during the office move. - They starting from scratch. Moving from a fully served office, where the IT infrastructure was complete and not their responsibility, to their own premises. - From office layout, cabling and servers, to cloud installation, the entire office IT infrastructure needed to be planned, executed and completed within agreed timeframes and budget. SOLUTION - NPA utilised a mixture of Superfast IT support and services, including IT consultancy to plan and deliver the new IT infrastructure. - Superfast IT became a part of the NPA project management team for the office move, attending meetings and advising on IT options during the project - NPA took advantage of Superfast IT's lead IT consultants knowledge. - Superfast advised on the office layout and were responsible for network cabling, the complete rebuild of the server room and the installation of all the cloud services.https://www.superfast-it.com/hubfs/videos/NPA%20office%20move%20case%20study01.mp484nonooffice movebirminghamIT supportmoving officeshttps://www.superfast-it.com/hubfs/NPA%20IT%20support%20case%20study.pngNPA IT support case studyNPA IT support case studyhttps://www.superfast-it.com/hubfs/NPA.jpgNPANPAhttps://www.superfast-it.com/hubfs/IT%20support%20for%20halesowen%20call%20centre.jpgIT support for halesowen call centreIT support for halesowen call centrehttps://www.superfast-it.com/hubfs/Halesowen%20based%20home%20emergency%20specialist%20IT.jpgHalesowen based home emergency specialist ITHalesowen based home emergency specialist IThttps://www.superfast-it.com/hubfs/Nationwide%20Property%20Assistance%20NPA.jpgNationwide Property Assistance NPANationwide Property Assistance NPAhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support services2026-04-01https://www.superfast-it.com/articles/email-hack-cyber-attack-data-breach-pwnedhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/haveibeenpwned-sites-300x204-1.pnghaveibeenpwned-sites-300x204-1haveibeenpwned-sites-300x204-1https://www.superfast-it.com/hubfs/Has%20my%20email%20been%20part%20of%20a%20hack%2c%20cyber%20attack%2c%20data%20breach%20or%20pwned.jpgHas my email been part of a hack, cyber attack, data breach or pwnedHas my email been part of a hack, cyber attack, data breach or pwnedhttps://www.superfast-it.com/hubfs/Navigating%20email%20quarantine.jpgNavigating email quarantineNavigating email quarantinehttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Haveibeenpwned-300x134-1.pngHaveibeenpwned-300x134-1Haveibeenpwned-300x134-1https://www.superfast-it.com/hubfs/Imported_Blog_Media/haveibeenpwned-breach-300x55-1.pnghaveibeenpwned-breach-300x55-1haveibeenpwned-breach-300x55-1https://www.superfast-it.com/hubfs/Imported_Blog_Media/LastPassLogo-300x129-Nov-25-2020-03-18-33-18-PM.jpgLastPassLogo-300x129-Nov-25-2020-03-18-33-18-PMLastPassLogo-300x129-Nov-25-2020-03-18-33-18-PMhttps://www.superfast-it.com/hubfs/Explaining%20DKIM%20and%20DMARC%20-%20Prevent%20email%20spoofing.jpgExplaining DKIM and DMARC - Prevent email spoofingExplaining DKIM and DMARC - Prevent email spoofinghttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/DALL%C2%B7E%202024-05-23%2012.23.43%20-%20An%20illustration%20for%20an%20article%20about%20information%20security%2c%20set%20in%20a%20brightly%20lit%20hotel%20hallway.%20The%20scene%20shows%20an%20ominous%20hacker%20in%20a%20hoodie%2c%20activel.webpIllustration of a brightly lit hotel hallway where a hooded hacker lurks near a room door, attempting to breach its security for an information-security articleDALL·E 2024-05-23 12.23.43 - An illustration for an article about information security, set in a brightly lit hotel hallway. The scene shows an ominous hacker in a hoodie, activelhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Haveibeenpwned-clean-300x54-1.pngHaveibeenpwned-clean-300x54-1Haveibeenpwned-clean-300x54-12026-02-11https://www.superfast-it.com/articles/how-do-we-backup-datahttps://www.superfast-it.com/hubfs/videos/How%20do%20we%20back-up%20your%20data.mp4/medium.jpgHow do we keep your data safe?We include data backup and recovery in our IT support package. 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Securityseneca-cyber-securityhttps://www.superfast-it.com/hubfs/cybercriminalslove-3-ezgif.com-resize.jpgcybercriminalslove-3-ezgif.com-resizecybercriminalslove-3-ezgif.com-resize2025-12-18https://www.superfast-it.com/about/legal/master-services-agreementhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support services2026-05-19https://www.superfast-it.com/articles/erasing-data-computers-tablets-phonehttps://www.superfast-it.com/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20office%20environment%20with%20a%20large%20conference%20table%20at%20the%20center%2c%20surrounded%20by%20diverse%20professionals%20discussing%20cybersecurit.jpegA modern office environment with a large conference table at the centre, surrounded by diverse professionals discussing cybersecurity.The image depicts a modern office environment with a large conference table at the center, surrounded by diverse professionals discussing cybersecurithttps://www.superfast-it.com/hubfs/erase%20the%20personal%20data%20-%20phone%2c%20laptops%2c%20tablets%2c%20and%20other%20devices.jpgerase the personal data - phone, laptops, tablets, and other deviceserase the personal data - phone, laptops, tablets, and other deviceshttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Has%20my%20email%20been%20part%20of%20a%20hack%2c%20cyber%20attack%2c%20data%20breach%20or%20pwned.jpgHas my email been part of a hack, cyber attack, data breach or pwnedHas my email been part of a hack, cyber attack, data breach or pwnedhttps://www.superfast-it.com/hubfs/recent%20cyber-attack%20on%20Microsoft%20Exchange%20Server%20.jpgrecent cyber-attack on Microsoft Exchange Server recent cyber-attack on Microsoft Exchange Server 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softwarehttps://www.superfast-it.com/hubfs/Control%20who%20has%20access%20to%20data%20and%20services.pngControl who has access to data and servicesControl who has access to data and serviceshttps://www.superfast-it.com/hubfs/Protect%20from%20viruses%20and%20other%20malware.pngProtect from viruses and other malwareProtect from viruses and other malwarehttps://www.superfast-it.com/hubfs/Keep%20devices%20up%20to%20date.pngKeep devices up to dateKeep devices up to datehttps://www.superfast-it.com/hubfs/images/cyberEssentials.pngCyber Essentials certification badge showing a checkmark inside a blue and green shield.cyberEssentialshttps://www.superfast-it.com/hubfs/Firewall%20to%20secure%20your%20business.pngFirewall to secure your businessFirewall to secure your business2026-07-27https://www.superfast-it.com/about/case-studieshttps://www.superfast-it.com/hubfs/videos/NPA%20-%20IT%20Support%202021.mp4/medium.jpgNPA - IT support exampleNick Hancock, Managing Director of home emergency experts, NPA, based in Halesowen, West Midlands, discusses they found a cost effective IT solution, with 24-7 coverage and flexibility in service and pricing to complement their ambitious growth plans.https://www.superfast-it.com/hubfs/videos/NPA%20-%20IT%20Support%202021.mp4318nonoCase studyHalesowenIT supportWest MidlandsNPAhttps://www.superfast-it.com/hubfs/videos/About%20Superfast%20IT%20and%20our%20team-1.mp4/medium.jpgAbout Superfast IT and our team-1About Superfast IT and our team-1https://www.superfast-it.com/hubfs/videos/About%20Superfast%20IT%20and%20our%20team-1.mp415nonohttps://www.superfast-it.com/hubfs/Remote%20working%20case%20study%20with%20NPA.jpgRemote working case study with NPARemote working case study with NPAhttps://www.superfast-it.com/hubfs/IT%20support%20for%20Wolverhampton%20and%20Birmingham%20loan%20and%20finance%20provider%20BCRS%20.pngIT support for Wolverhampton and Birmingham loan and finance provider BCRS IT support for Wolverhampton and Birmingham loan 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what's included?Visit www.superfast-it.com/it-support for more information. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee, outsourcing to experts. We solve your day-to-day tech issues, but also partner with you to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. We cover Birmingham and the towns: Digbeth  Southside Brindleyplace  Jewellery Quarter Birmingham's city centre  Mailbox   Colmore Business District   Edgbaston Perry Barr Small Heath Bourneville Harborne Saltley Moseley Tyseley Bearwood Selly Oak Erdington Solihull Handsworth We cover the trading estates: Kingston Industrial Estate, Birmingham Prospect Place Industrial Estate Duddeston Mill Trading Estate Pall Mall Estates at Rovex Business Park Middlemore Industrial Estatehttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp475nonoIT servicesRemote ITIT supportBirminghamhttps://www.superfast-it.com/hubfs/videos/Remote%20Managed%20IT%20support%20Stourbridge%20and%20Kingswinford-1.mp4/medium.jpgRemote Managed IT support Stourbridge and Kingswinford-1Remote Managed IT support Stourbridge and Kingswinford-1https://www.superfast-it.com/hubfs/videos/Remote%20Managed%20IT%20support%20Stourbridge%20and%20Kingswinford-1.mp418nonohttps://www.superfast-it.com/hubfs/videos/IT%20company%20Stourbridge.mp4/medium.jpgIT company StourbridgeIT company Stourbridgehttps://www.superfast-it.com/hubfs/videos/IT%20company%20Stourbridge.mp422nonohttps://www.superfast-it.com/hubfs/Managed%20IT%20services%20Stourbridge.pngManaged IT services StourbridgeManaged IT services Stourbridgehttps://www.superfast-it.com/hubfs/IT%20company%20in%20Stourbridge.pngIT company in StourbridgeIT company in Stourbridgehttps://www.superfast-it.com/hubfs/Find%20your%20remote%20IT%20support%20Stourbridge.pngFind your remote IT support StourbridgeFind your remote IT support Stourbridgehttps://www.superfast-it.com/hubfs/Remote%20IT%20support%20in%20Stourbridge%20and%20Kinswinford.pngRemote IT support in Stourbridge and KinswinfordRemote IT support in Stourbridge and Kinswinfordhttps://www.superfast-it.com/hubfs/Help%20Harry%20Help%20Others%20Annual%20Ball%20HHHOAnnualBall.jpgHelp Harry Help Others Annual Ball HHHOAnnualBallHelp Harry Help Others Annual Ball HHHOAnnualBallhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Kingswinford%20based%20chartered%20accountants%20Wilkes%20Tranter.pngKingswinford based chartered accountants Wilkes TranterKingswinford based chartered accountants Wilkes Tranterhttps://www.superfast-it.com/hubfs/INCREASED%20CYBER%20THREAT%20-%20UKRAINE%20CYBER%20WAR%20WEBINAR%20blog.jpgINCREASED CYBER THREAT - 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This means that if you use analogue, traditional landlines or ISDN in your business, you will have to move to cloud telephone (VoIP) by December 2025. Here is everything you needs to know about BT switching off analogue telephones and what your business should do if your phones, fax, fire alarm or payment machines currently use telephone landlines. Our video explains: What is the PSTN network? What is the ISDN network? When is PSTN and ISDN being switched off? Why are BT retiring PSTN and ISDN? How will it affect my business? How do I switch to VoIP/cloud telephone? VoIP: Opportunity to improve business operations How can Superfast IT help?https://www.superfast-it.com/hubfs/videos/BT%20Analogue%20Phone%20Switch%20Off.mp4210nonoBusiness telephonyBTcloud telephonesAnalogue phonesinternet phoneIP telephonesswitch offtelephonesVoIPlandlinehttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/BCCC%20Superfast%20Partnerhship.jpgBCCC Superfast PartnerhshipBCCC Superfast Partnerhshiphttps://www.superfast-it.com/hubfs/hacker%20type%20signs%20with%20monitor%20head%20person.jpghacker type signs with monitor head personhacker type signs with monitor head personhttps://www.superfast-it.com/hubfs/BT%20switch%20off%20analogue%20PSTN%20phones%20-%20cloud%20voip%20telephony%20rises%20from%20the%20ashes.jpgBT switch off analogue PSTN phones - cloud voip telephony rises from the ashesBT switch off analogue PSTN phones - cloud voip telephony rises from the asheshttps://www.superfast-it.com/hubfs/SaluteOurForces%20Celebriating%20Armed%20Forces%20day%20.jpgSaluteOurForces Celebriating Armed Forces day SaluteOurForces Celebriating Armed Forces day https://www.superfast-it.com/hubfs/Phone%20systems%20modernising%20-%20old%20telephone%20exchange.jpgPhone systems modernising - old telephone exchangePhone systems modernising - old telephone exchange2025-12-17https://www.superfast-it.com/articles/armed-forces-day-announcementhttps://www.superfast-it.com/hubfs/James%20Cash%2c%20Founder%20and%20Managing%20Director%20at%20Superfast%20IT%20signs%20Armed%20Forces%20Covenant%202.jpgJames Cash, Founder and Managing Director at Superfast IT signs Armed Forces Covenant 2James Cash, Founder and Managing Director at Superfast IT signs Armed Forces Covenant 2https://www.superfast-it.com/hubfs/Investors%20in%20people%20logo.jpgInvestors in people logoInvestors in people logohttps://www.superfast-it.com/hubfs/SaluteOurForces%20Celebriating%20Armed%20Forces%20day%20.jpgSaluteOurForces Celebriating Armed Forces day SaluteOurForces Celebriating Armed Forces day https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/BT%20switch%20off%20analogue%20PSTN%20phones%20-%20cloud%20voip%20telephony%20rises%20from%20the%20ashes.jpgBT switch off analogue PSTN phones - cloud voip telephony rises from the ashesBT switch off analogue PSTN phones - cloud voip telephony rises from the asheshttps://www.superfast-it.com/hubfs/Armed%20Forces%20Day.jpegArmed Forces DayArmed Forces Dayhttps://www.superfast-it.com/hubfs/National%20Reserves%20Day.pngNational Reserves DayNational Reserves Dayhttps://www.superfast-it.com/hubfs/Armed%20Forces%20Day%20Event.jpgArmed Forces Day EventArmed Forces Day Event2025-12-17https://www.superfast-it.com/articles/not-included-it-supporthttps://www.superfast-it.com/hubfs/videos/Can%20we%20take%20care%20of%20your%20other%20IT%20needs.mp4/medium.jpgOur IT project work: WiFi, internet and connectivity, servers, data back-up, security, Microsoft 365, network cabling, cloud computing and cloud telephonesCan you take care of other IT projects and IT infrastructure upgrades? What technology services do we provide outside of our managed IT service agreement? Yes, and we have been involved in some really exciting projects over the past 12 months. This type of project work is undertaken outside of you IT Managed Service Agreement and would include: · Internet connections – advising and managing upgrades to ensure you have a fast internet connection. · Installation, maintenance and back-up of servers · Cloud computing – we can help with your transition to the cloud and then maintain it as part of your ongoing monthly fee · If your supply chain require you to meet certain security requirements. We can help you to meet those requirements, and even help you to submit and pass cyber essentials certification. · We can help you to access where automation can be added across your IT systems to place repetitive manual tasks · Install the physical cabling in your office (network cabling) · Supply computer and network equipment – where we can get the best deals because of the volumes we order and our established relationships with suppliers · Cloud telephone systems – which have been very popular since lockdown. · Microsoft 365 licensing · And projects to design and implement technology solutionshttps://www.superfast-it.com/hubfs/videos/Can%20we%20take%20care%20of%20your%20other%20IT%20needs.mp456nonotechnology serviceswifiit supportmanaged it servicescloud telephoneit equipmentcybersecuritysupply chain securityit projectmicrosoft 365serversconnectivityit systemsnetwork cablingcloud computingit services birminghaminternetit infrastructurehttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/IT%20support%20service%20-%20what%20is%20and%20isn%E2%80%99t%20included.jpgIT support service - what is and isn’t includedIT support service - what is and isn’t includedhttps://www.superfast-it.com/hubfs/Outsourced%20IT%20infrastucture%20projects%20and%20upgrades%20-%20WiFi%20&%20internet%2c%20servers%2c%20data%20back-up%2c%20security%2c%20Microsoft%20365%20&%20cloud%20computing.jpgOutsourced IT infrastucture projects and upgrades - WiFi & internet, servers, data back-up, security, Microsoft 365 & cloud computingOutsourced IT infrastucture projects and upgrades - WiFi & internet, servers, data back-up, security, Microsoft 365 & cloud computinghttps://www.superfast-it.com/hubfs/in-house%20vv%20outsourced%20IT%20support%20-%20advatages%20of%20outsoured%20IT%20-%20pros%20and%20cons.jpgin-house vv outsourced IT support - advatages of outsoured IT - pros and consin-house vv outsourced IT support - advatages of outsoured IT - pros and conshttps://www.superfast-it.com/hubfs/Cyber%20Security%20glossary%20and%20jargon%20buster%20.jpgCyber Security glossary and jargon buster Cyber Security glossary and jargon buster 2026-04-27https://www.superfast-it.com/articles/recover-deleted-emails-outlookhttps://www.superfast-it.com/hubfs/Compare%20Microsoft%20Office%20365%20plans.jpgCompare Microsoft Office 365 plansCompare Microsoft Office 365 planshttps://www.superfast-it.com/hubfs/Microsoft%20Office%20365%20applications%20-%20what%20they%20do-1.jpgMicrosoft Office 365 applications.Microsoft Office 365 applications - what they do-1https://www.superfast-it.com/hubfs/Imported_Blog_Media/Outlookdeleted-1.pngOutlookdeleted-1Outlookdeleted-1https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Recover%20emails%20from%20outlook.jpgRecover emails from outlookRecover emails from outlookhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Outlookdeleteprompt-1.pngOutlookdeleteprompt-1Outlookdeleteprompt-1https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services%20in%20Birmingham%20and%20the%20West%20Midlands.svgSuperfast IT support services in Birmingham and the West MidlandsSuperfast IT support services in Birmingham and the West Midlandshttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Deleteditemsoutlook-1.pngDeleteditemsoutlook-1Deleteditemsoutlook-1https://www.superfast-it.com/hubfs/Imported_Blog_Media/Deleteditemsoutlook2-1.pngDeleteditemsoutlook2-1Deleteditemsoutlook2-1https://www.superfast-it.com/hubfs/Imported_Blog_Media/Outlookrestoreemail-1.pngOutlookrestoreemail-1Outlookrestoreemail-1https://www.superfast-it.com/hubfs/Imported_Blog_Media/Outlookdeletedfolder-1.pngOutlookdeletedfolder-1Outlookdeletedfolder-1https://www.superfast-it.com/hubfs/Imported_Blog_Media/Outlookrecover-1.pngOutlookrecover-1Outlookrecover-1https://www.superfast-it.com/hubfs/Imported_Blog_Media/Outlookwebdeleted-1.pngOutlookwebdeleted-1Outlookwebdeleted-1https://www.superfast-it.com/hubfs/laptop%20in%20the%20cloud.jpglaptop in the cloudlaptop in the cloud2025-12-18https://www.superfast-it.com/about/meet-the-team/mark-pouldinghttps://www.superfast-it.com/hubfs/videos/Mark%20bio.mp4/medium.jpgMeet the team: Mark Poulding, Director - Cyber Security and Cloud SpecialistMark Poulding is the lead technical resource. Find out more about Mark's cyber security, cloud and infrastructure project work.https://www.superfast-it.com/hubfs/videos/Mark%20bio.mp4112nonomeet the teamhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/2W0A9927%20PORTRAIT%20ORIENTATIOIN%20LO%20RES-min.jpg2W0A9927 PORTRAIT ORIENTATIOIN LO RES-min2W0A9927 PORTRAIT ORIENTATIOIN LO RES-min2025-04-30https://www.superfast-it.com/articles/downloadable-cybersecurity-employee-training-email-campaign-templatehttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Cyber%20Security%20glossary%20and%20jargon%20buster%20.jpgCyber Security glossary and jargon buster Cyber Security glossary and jargon buster https://www.superfast-it.com/hubfs/ModernCybersecurity-ezgif.com-optijpeg.jpgModernCybersecurity-ezgif.com-optijpegModernCybersecurity-ezgif.com-optijpeghttps://www.superfast-it.com/hubfs/Download-%20Cybersecurity%20Email%20Campaign%20Template%20Employees.jpgDownload- Cybersecurity Email Campaign Template EmployeesDownload- Cybersecurity Email Campaign Template Employeeshttps://www.superfast-it.com/hubfs/Downloadable%20Cyber%20Security%20poster%20for%20employees.jpgDownloadable Cyber Security poster for employeesDownloadable Cyber Security poster for employees2025-12-17https://www.superfast-it.com/articles/whats-included-in-our-enhanced-cybersecurity-packhttps://www.superfast-it.com/hubfs/videos/Enhanced%20Security%20Package%20What%20is%20included%20and%20why%3F.mp4/medium.jpgEnhanced Security Package: What is included and why?We recommend having the Enhanced pack, which is and robust and ideal for a small or medium sized business based in Birmingham, Black Country and the West Midlands. The video details how the enhanced pack covers the three main cyber weaknesses of SME’s: SME’s three main cybersecurity defence weaknesses and how to address them We have found that there are three main weaknesses in small businesses' cybersecurity defences: 1. Lack of security awareness amongst staff Cyber Awareness Training and simulation People are often the weakest link in cybersecurity defences, and a general lack of security awareness amongst staff is a real problem. To address this, we've included ongoing security awareness training. We deliver the training electronically by enrolling your team in carefully crafted online courses which teach them the skills they need to protect your business in bite-sized chunks. Each five-to-ten-minute module has a quick test at the end to check their understanding, and we further test their skills through simulated phishing attacks. Each month we give you a report to let you know which staff have completed their training and those who may be susceptible to being tricked. With security awareness training, your team will incrementally improve their skills and better protect your business. 2. Inability to detect and respond to cyber-attacks Dark Web Monitoring To guard against those who use the same password on multiple sites and who have had passwords compromised, we include monitoring the Internet for stolen passwords to get them changed. Endpoint detection and response The next component of the Enhanced Security Pack is security incident detection and response. We'll deploy advanced endpoint detection and response software to each of your computers to detect cybersecurity attacks and stop them in their tracks. Using this software, our security operations centre monitors the processes running on your machines to identify and remediate any threats. When malicious behaviour is detected, the system will roll back files to previous safe versions by tracking your devices' changes. This solution's providers are so confident in their ability; they provide a one million dollar warranty to cover ransomware costs in the unlikely event that they can't protect or remediate against an attack. 3. Not thoroughly testing disaster recovery plans Disaster recovery testing The crucial third component of our Enhanced Security Pack is server disaster recovery testing. Once a year, we'll take your server back-ups and use them to create a virtual copy of your IT systems in our datacentre. Doing this provides you with the added reassurance that we could use your back-ups to get you up and running in the shortest possible time if the need arose. What Next? So now you know the main benefits of opting-in to the Enhanced Security Pack. Your team will be better prepared to protect your business from cyber-attack. You'll have an advanced system to detect and protect against cyber-attack. And you'll have the peace of mind that comes from knowing we've carried out a full disaster recovery test using your server backups. Pricing for the Enhanced Security Pack is calculated based on the number of people, workstations and servers you have, so you'll only pay for what you need. To get a tailored quote for Enhanced Security, email us at support@superfast-it.com.https://www.superfast-it.com/hubfs/videos/Enhanced%20Security%20Package%20What%20is%20included%20and%20why%3F.mp4218nonoCybersecuritysmehow to protect your businesshttps://www.superfast-it.com/hubfs/IT%20strategic%20planning.jpgIT strategic planningIT strategic planninghttps://www.superfast-it.com/hubfs/Core%20or%20enhanced%20cybersecurity%20package%20for%20businesses%20copy.jpgCore or enhanced cybersecurity package for businesses copyCore or enhanced cybersecurity package for businesses copyhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Malware-1-e1517497174948.pngMalware-1-e1517497174948Malware-1-e1517497174948https://www.superfast-it.com/hubfs/Outsourced%20IT%20infrastucture%20projects%20and%20upgrades%20-%20WiFi%20&%20internet%2c%20servers%2c%20data%20back-up%2c%20security%2c%20Microsoft%20365%20&%20cloud%20computing.jpgOutsourced IT infrastucture projects and upgrades - WiFi & internet, servers, data back-up, security, Microsoft 365 & cloud computingOutsourced IT infrastucture projects and upgrades - WiFi & internet, servers, data back-up, security, Microsoft 365 & cloud computinghttps://www.superfast-it.com/hubfs/Enhanced.pngEnhancedEnhancedhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Core%20icon.pngCore iconCore icon2025-11-20https://www.superfast-it.com/articles/superfast-it-west-midlands-cyber-resilience-centrehttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Superfast%20IT%20joins%20the%20West%20Midlands%20Cyber%20Resilience%20Centre%20to%20help%20small%20businesses%20with%20security.jpgSuperfast IT joins the West Midlands Cyber Resilience Centre to help small businesses with securitySuperfast IT joins the West Midlands Cyber Resilience Centre to help small businesses with securityhttps://www.superfast-it.com/hubfs/AI-Generated%20Media/Images/Business%20expo.jpegVisitors talking and networking at a business expo stand, engaging in conversation about services and opportunities in a busy professional setting.Business expohttps://www.superfast-it.com/hubfs/WE%E2%80%99RE%20EXHIBITING%20BCC%20Expo%202026.jpgWE’RE EXHIBITING BCC Expo 2026WE’RE EXHIBITING BCC Expo 2026https://www.superfast-it.com/hubfs/WE%E2%80%99RE%20EXHIBITING%20GBB%20Expo%202025.jpgWE’RE EXHIBITING GBB Expo 2025WE’RE EXHIBITING GBB Expo 2025https://www.superfast-it.com/hubfs/Alison%20Hurst%20WMCRC%20Director%20and%20West%20Midlands%20Police%20Superintendent%20-%20low%20res.jpgAlison Hurst WMCRC Director and West Midlands Police Superintendent - low resAlison Hurst WMCRC Director and West Midlands Police Superintendent - low res2025-11-19https://www.superfast-it.com/articles/onsite-it-support-vs-remote-it-support-which-does-your-business-needhttps://www.superfast-it.com/hubfs/Outsourced%20IT%20infrastucture%20projects%20and%20upgrades%20-%20WiFi%20&%20internet%2c%20servers%2c%20data%20back-up%2c%20security%2c%20Microsoft%20365%20&%20cloud%20computing.jpgOutsourced IT infrastucture projects and upgrades - WiFi & internet, servers, data back-up, security, Microsoft 365 & cloud computingOutsourced IT infrastucture projects and upgrades - WiFi & internet, servers, data back-up, security, Microsoft 365 & cloud computinghttps://www.superfast-it.com/hubfs/How%20to%20access%20and%20use%20our%20it%20support%20services.jpgHow to access and use our it support servicesHow to access and use our it support serviceshttps://www.superfast-it.com/hubfs/remote%20vs%20onsite%20it%20support%20image..jpgremote vs onsite it support image.remote vs onsite it support image.https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/modern%20office%20environment%20for%20a%20financial%20services%20firm.jpgmodern office environment for a financial services firmmodern office environment for a financial services firm2026-06-12https://www.superfast-it.com/articles/international-cyber-bodies-unify-security-guidance-for-businesseshttps://www.superfast-it.com/hubfs/Ukraine%20v3%20final.mp4/medium.jpgBusiness Guidance: Responding to Heightened Cyber Threat Following Russian InvasionThe UK has joined international partners in issuing guidance because of the heightened cyber threat from Russian state-sponsored groups. The advisory has been published jointly by the UK's National Cyber Security Centre alongside security agencies in the United States, Australia, Canada, New Zealand, and the UK's National Crime Agency. In this video we cover: Introduction to the heightened cyber threats from Russian state-sponsored groups News footage: Russia's invasion of Ukraine is the World's first hybrid war cyber conflict Joint advisory from UK, US, Canadian, New Zealand and Australian Cyber Security Authorities: Immediate actions to protect your organisation's network Message from the National Cyber Security Centre Lead, Lindy Cameron. Immediate actions for UK organisations during heightened cyber threat: Advice from the National Cyber Resilience Centre (NCSC) https://www.superfast-it.com/hubfs/Ukraine%20v3%20final.mp4146nonoheightened threatadvice to organisationsRussian cyber threatcyber warcybersecurityhttps://www.superfast-it.com/hubfs/ModernCybersecurity-ezgif.com-optijpeg.jpgModernCybersecurity-ezgif.com-optijpegModernCybersecurity-ezgif.com-optijpeghttps://www.superfast-it.com/hubfs/Joint%20International%20Cyber%20Securty%20agencies.jpgJoint International Cyber Securty agenciesJoint International Cyber Securty agencieshttps://www.superfast-it.com/hubfs/Eventbrite%20-%20How%20to%20Respond%20to%20Increased%20Cyber%20Threats%20Following%20the%20Ukraine%20Invasion%20copy.jpgEventbrite - How to Respond to Increased Cyber Threats Following the Ukraine Invasion copyEventbrite - How to Respond to Increased Cyber Threats Following the Ukraine Invasion copyhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/images/11.jpg1111https://www.superfast-it.com/hubfs/Cyber%20Security%20glossary%20and%20jargon%20buster%20.jpgCyber Security glossary and jargon buster Cyber Security glossary and jargon buster https://www.superfast-it.com/hubfs/Hybrid%20war%20with%20Russia%20-%20Advisory%20from%20the%20National%20Cyber%20Security%20Centre%20on%20actions%20during%20heightened%20cyber%20threats.jpgHybrid war with Russia - Advisory from the National Cyber Security Centre on actions during heightened cyber threatsHybrid war with Russia - Advisory from the National Cyber Security Centre on actions during heightened cyber threatshttps://www.superfast-it.com/hubfs/Imported_Blog_Media/cyber-security-1.jpgA man typing on his keyboard, and different cyber security phrases scattered around him.cyber-security-12025-12-18https://www.superfast-it.com/about/case-studies/npa-it-supporthttps://www.superfast-it.com/hubfs/videos/NPA%20-%20IT%20Support%202021.mp4/medium.jpgNPA - IT support exampleNick Hancock, Managing Director of home emergency experts, NPA, based in Halesowen, West Midlands, discusses they found a cost effective IT solution, with 24-7 coverage and flexibility in service and pricing to complement their ambitious growth plans.https://www.superfast-it.com/hubfs/videos/NPA%20-%20IT%20Support%202021.mp4318nonoCase studyHalesowenIT supportWest MidlandsNPAhttps://www.superfast-it.com/hubfs/Nationwide%20Property%20Assistance%20NPA.jpgNationwide Property Assistance NPANationwide Property Assistance NPAhttps://www.superfast-it.com/hubfs/Halesowen%20based%20home%20emergency%20specialist%20IT.jpgHalesowen based home emergency specialist ITHalesowen based home emergency specialist IThttps://www.superfast-it.com/hubfs/NPA%20birds%20eye%20view-1.jpgNPA birds eye view-1NPA 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plans.https://www.superfast-it.com/hubfs/videos/NPA%20-%20IT%20Support%202021.mp4318nonoCase studyHalesowenIT supportWest MidlandsNPAhttps://www.superfast-it.com/hubfs/videos/Introduction%20to%20IT%20support%20services%20and%20cybersecurity%20at%20Superfast%20IT.mp4/medium.jpgIntroducing IT support services and cybersecurity at Superfast IT - everything you need to know about usIf you’re considering outsourcing your IT support services or cybersecurity, or if you are looking for a new technology partner, we know that you will have a lot of questions and concerns. But you can stop worrying because that’s why we have created this video. We want you to be informed. By the end of this video, we will have answered our most frequently asked questions about who we are, who we work with, how much we cost, our service and coverage. In this video we answer: How much does IT support and Cybersecurity cost? Who are Superfast IT? What services do we offer? Can you take care of all of our other IT needs? Who do we work with? Welcome to Superfast IT. If you're an ambitious small business or start-up with between 10-100 employees looking to outsource your IT and cybersecurity, we can help. We have made it our mission to help SMEs to optimise their technology – this is my passion still today. We now have a team of 12 supporting more than 70 companies and 1,500 people across the West Midlands. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee – outsourcing to experts. Solving your day-to-day issues, but also partnering with us to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most of their IT which equates to less downtime and more productivity. Aside from the day to day issues we also provide: • Internet and wifi • Servers • Cloud computing • Security requirements for supply chain + cyber essentials certification. • Automation • Installation of physical cabling in offices (for networking) • Computer equipment • Cloud telephone systems • Microsoft 365 licensing •.Projects to design and implement technology solutions What hours do you cover? Will I have to sign a long contract? How do we access support? How will you back-up our systems? How will you keep us safe (cyber security)?https://www.superfast-it.com/hubfs/videos/Introduction%20to%20IT%20support%20services%20and%20cybersecurity%20at%20Superfast%20IT.mp4638nonoIT servicessecurity compliancewifiit supportcyber securitydatawolverhamptonstourbridgeworcesterdudleynetworkingback-uphagleycybersecurity for businesseskidderminstersecurityautomationbirminghamserverswest midlandscablingcloud computinginternethttps://www.superfast-it.com/hubfs/videos/Birmingham%20based%20charity%20Edwards%20Trust%20discuss%20their%20IT%20support.mp4/medium.jpgBirmingham based charity Edward's Trust discuss their IT supportThe CEO of Edward's Trust talks about her experiences using IT support services at Superfast IT. The Birmingham based charity caters to families based all over the West Midlands. They use our managed IT service to ensure their small enterprise has access to remote IT support around the clock. Listen to Yvonne's experience in a case study that discusses an office move where IT was a big concern.https://www.superfast-it.com/hubfs/videos/Birmingham%20based%20charity%20Edwards%20Trust%20discuss%20their%20IT%20support.mp4118nonoIT servicesmanaged IT servicecharityIT supportnon-profitBirminghamcase studyhttps://www.superfast-it.com/hubfs/Trusted%20partner%20NPA.mp4/medium.jpgTrusted partner in ITUnderstand how Superfast IT has become a trusted IT partner to many small businesses in Birmingham and the West Midlands: "When we chose Superfast as our partner to provide the IT support, we knew that we would need to choose somebody that we trusted and would help the business and really be a partner to us. "So we've been working with Superfast for around four to five years and we can honestly say that they're actually part of our business. Anything that we do in the way of new new services. We include them as part of that and the reason we do that is because in effect they are an outsourced part of our business. "We rely on them. We have confidence in them. We understand the pricing mechanism. "It's clear as we grow, we know what our increased prices will be and that's all part of having that day today working relationship of trust and and and real support to the business." 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Prevent email spoofingExplaining DKIM and DMARC - Prevent email spoofinghttps://www.superfast-it.com/hubfs/Email%20threat%20protection-2.jpgEmail threat protection-2Email threat protection-22025-12-22https://www.superfast-it.com/it-support/solihullhttps://www.superfast-it.com/hubfs/Switching%20suppliers%20NPA.mp4/medium.jpgExperience of switching IT suppliersHear what it is like switching IT suppliers or hiring an IT company. Here, Nick Hancock from NPA 24/7 says what it was like for his business.https://www.superfast-it.com/hubfs/Switching%20suppliers%20NPA.mp451nonobirminghamit supportswitching suppliershttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp4/medium.jpgManaged IT support service in Birmingham - what's included?Visit www.superfast-it.com/it-support for more information. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee, outsourcing to experts. We solve your day-to-day tech issues, but also partner with you to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. We cover Birmingham and the towns: Digbeth  Southside Brindleyplace  Jewellery Quarter Birmingham's city centre  Mailbox   Colmore Business District   Edgbaston Perry Barr Small Heath Bourneville Harborne Saltley Moseley Tyseley Bearwood Selly Oak Erdington Solihull Handsworth We cover the trading estates: Kingston Industrial Estate, Birmingham Prospect Place Industrial Estate Duddeston Mill Trading Estate Pall Mall Estates at Rovex Business Park Middlemore Industrial Estatehttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp475nonoIT servicesRemote ITIT supportBirminghamhttps://www.superfast-it.com/hubfs/IT%20services%20Walsall.svgIT services WalsallIT services Walsallhttps://www.superfast-it.com/hubfs/Business%20IT%20company.svgBusiness IT companyBusiness IT companyhttps://www.superfast-it.com/hubfs/Cannock%20managed%20IT%20service.jpgCannock managed IT serviceCannock managed IT servicehttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Aspen%20Concepts.pngAspen ConceptsAspen Conceptshttps://www.superfast-it.com/hubfs/images/6%20month%20money%20back%20guarantee.png6 month money back guarantee6 month money back guaranteehttps://www.superfast-it.com/hubfs/Superfast%20IT%20-%20Fast%20IT%20service%20Bewdley-1.svgSuperfast IT - 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Here, Nick Hancock from NPA 24/7 says what it was like for his business.https://www.superfast-it.com/hubfs/Switching%20suppliers%20NPA.mp451nonobirminghamit supportswitching suppliershttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp4/medium.jpgManaged IT support service in Birmingham - what's included?Visit www.superfast-it.com/it-support for more information. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee, outsourcing to experts. We solve your day-to-day tech issues, but also partner with you to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. 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Outsourced IT was also going to cost less.https://www.superfast-it.com/hubfs/videos/Inhouse%20vs%20outsourced%20NPA.mp454nonobirminghamit supportin-houseoutsourced ITpros and conshttps://www.superfast-it.com/hubfs/Economies%20of%20scale%20-%20Managed%20IT%20service.svgEconomies of scale - Managed IT serviceEconomies of scale - Managed IT servicehttps://www.superfast-it.com/hubfs/in-house%20vv%20outsourced%20IT%20support%20-%20advatages%20of%20outsoured%20IT%20-%20pros%20and%20cons.jpgin-house vv outsourced IT support - advatages of outsoured IT - pros and consin-house vv outsourced IT support - advatages of outsoured IT - pros and conshttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Core%20or%20enhanced%20cybersecurity%20package%20for%20businesses%20copy.jpgCore or enhanced cybersecurity package for businesses copyCore or enhanced cybersecurity package for businesses copyhttps://www.superfast-it.com/hubfs/Pros%20and%20cons%20of%20managed%20IT%20service%20providers.svgPros and cons of managed IT service providersPros and cons of managed IT service providershttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Malware-1-e1517497174948.pngMalware-1-e1517497174948Malware-1-e1517497174948https://www.superfast-it.com/hubfs/KASEYA%20HACK%20AFFECTING%20BUSINESSES%20WORLDWIDE.jpgKASEYA HACK AFFECTING BUSINESSES WORLDWIDEKASEYA HACK AFFECTING BUSINESSES WORLDWIDEhttps://www.superfast-it.com/hubfs/Agile%20and%20efficient%20-%20Managed%20IT%20service.svgAgile and efficient - Managed IT serviceAgile and efficient - Managed IT service2026-04-14https://www.superfast-it.com/articles/how-outsourced-it-support-and-cyber-security-help-professional-services-firms-growhttps://www.superfast-it.com/hubfs/improving%20Wi-Fi%20router%20security.jpgimproving Wi-Fi router securityimproving Wi-Fi router securityhttps://www.superfast-it.com/hubfs/Cyber%20security%20and%20privacy.jpgCyber security and privacyCyber security and privacyhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Downloadable%20Cyber%20Security%20poster%20for%20employees.jpgDownloadable Cyber Security poster for employeesDownloadable Cyber Security poster for employeeshttps://www.superfast-it.com/hubfs/Modern%20Cyber%20security%20for%20professional%20services%20firms.jpgModern Cyber security for professional services firmsModern Cyber security for professional services firms2026-06-24https://www.superfast-it.com/articles/instant-feedback2025-11-12https://www.superfast-it.com/cyber-security/packageshttps://www.superfast-it.com/hubfs/videos/Core%20vs%20Enhanced%20security%20package.mp4/medium.jpgThe difference between our Core vs Enhanced cybersecurity controls and FAQsAfter analysing the threat environment, we have carefully crafted two distinct packages; Core and Enhanced. The two packages ensure you can choose the right level of security for your business. In this video we answer our most frequently asked questions; What's the difference between the packages? Which package is right for my business? How much do they cost? How do I change my cybersecurity? Do I need cyber insurance instead? What are the pitfalls? Can I upgrade later? We have two cybersecurity packages. The difference between them is the Core Package contains essential security controls – all businesses should implement as a base level of protection. These are ✓ Security updates ✓ Anti-virus ✓ Secure web browsing ✓ Email security ✓ Network security ✓ Secure remote access ✓ Security policies ✓ Two-factor authentication for Office 365 ✓ Server backups with offsite replication ✓ Microsoft 365 backup But we would recommend the enhanced package if you can afford it. This includes: ✓ Employee security awareness training❔ ✓ Phishing simulations ✓ Dark web monitoring ✓ Endpoint detection and response ✓ Disaster recovery testinghttps://www.superfast-it.com/hubfs/videos/Core%20vs%20Enhanced%20security%20package.mp4255nonoCybersecurity for small businessesCyber threatsIT supportCybersecurityWest MidlandsBirminghamCybersecurity controlshttps://www.superfast-it.com/hubfs/videos/Introducing%20the%20Enhanced%20security%20package.mp4/medium.jpgIntroducing the Enhanced security packageWe continuously keep up to date with the evolving cyber environment. And it really is changing fast. Remote working and COVID19 has heightened cyber risk since 2020 and so it has become apparent that we need to change what we do. We’ve developed a two tier package: Core and Enhanced, to make securing your business as simple as possible. Here is an introduction to these packages. Book time with me to talk about these packages or find out more on https://www.superfast-it.com/cybersecurity-packages Book time with me to talk about what cyber security package is right for you: https://app.hubspot.com/meetings/james-cash/30-minute-cybersecurityhttps://www.superfast-it.com/hubfs/videos/Introducing%20the%20Enhanced%20security%20package.mp4156nonoIT supportCybersecurityWest MidlandsBirminghamCybersecurity for businesseshttps://www.superfast-it.com/hubfs/Enhanced.pngEnhancedEnhancedhttps://www.superfast-it.com/hubfs/West%20Midlands%20Cyber%20Resiliance%20Centre.pngWest Midlands Cyber Resiliance CentreWest Midlands Cyber Resiliance Centrehttps://www.superfast-it.com/hubfs/Core%20icon.pngCore iconCore iconhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Cybersecurity%20packages%20for%20SMEs.pngCybersecurity packages for SMEsCybersecurity packages for SMEs2026-07-27https://www.superfast-it.com/articles/how-to-access-and-use-our-it-support-serviceshttps://www.superfast-it.com/hubfs/BCCC%20Superfast%20Partnerhship.jpgBCCC Superfast PartnerhshipBCCC Superfast Partnerhshiphttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/remote%20vs%20onsite%20it%20support%20image..jpgremote vs onsite it support image.remote vs onsite it support image.https://www.superfast-it.com/hubfs/Andre%20Huggins%20-%20Blog%20Post%20image.jpgAndre Huggins - Blog Post imageAndre Huggins - Blog Post imagehttps://www.superfast-it.com/hubfs/How%20to%20access%20and%20use%20our%20it%20support%20services.jpgHow to access and use our it support servicesHow to access and use our it support services2026-06-29https://www.superfast-it.com/articles/seneca-on-cybersecurityhttps://www.superfast-it.com/hubfs/Cyber%20Essentials%20checklist%20for%20your%20IT%20company.jpgCyber Essentials checklist for your IT companyCyber Essentials checklist for your IT companyhttps://www.superfast-it.com/hubfs/remote%20vs%20onsite%20it%20support%20image..jpgremote vs onsite it support image.remote vs onsite it support image.https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Cyber%20Security%20self-assessment%20questionniare%20template.jpgCyber Security self-assessment questionniare templateCyber Security self-assessment questionniare templatehttps://www.superfast-it.com/hubfs/seneca-cyber-security.jpegSeneca Cyber Securityseneca-cyber-security2025-12-18https://www.superfast-it.com/it-support/walsallhttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp4/medium.jpgManaged IT support service in Birmingham - what's included?Visit www.superfast-it.com/it-support for more information. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee, outsourcing to experts. We solve your day-to-day tech issues, but also partner with you to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. We cover Birmingham and the towns: Digbeth  Southside Brindleyplace  Jewellery Quarter Birmingham's city centre  Mailbox   Colmore Business District   Edgbaston Perry Barr Small Heath Bourneville Harborne Saltley Moseley Tyseley Bearwood Selly Oak Erdington Solihull Handsworth We cover the trading estates: Kingston Industrial Estate, Birmingham Prospect Place Industrial Estate Duddeston Mill Trading Estate Pall Mall Estates at Rovex Business Park Middlemore Industrial Estatehttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp475nonoIT servicesRemote ITIT supportBirminghamhttps://www.superfast-it.com/hubfs/Switching%20suppliers%20NPA.mp4/medium.jpgExperience of switching IT suppliersHear what it is like switching IT suppliers or hiring an IT company. Here, Nick Hancock from NPA 24/7 says what it was like for his business.https://www.superfast-it.com/hubfs/Switching%20suppliers%20NPA.mp451nonobirminghamit supportswitching suppliershttps://www.superfast-it.com/hubfs/Avoid%20cold%20sales%20from%20IT%20companies%20in%20the%20West%20Midlands.svgAvoid cold sales from IT companies in the West MidlandsAvoid cold sales from IT companies in the West Midlandshttps://www.superfast-it.com/hubfs/Small%20business%20IT%20support.svgSmall business IT supportSmall business IT supporthttps://www.superfast-it.com/hubfs/IT%20Support%20Walsall%20Managed%20IT%20Services%20Walsall.jpgIT Support Walsall Managed IT Services WalsallIT Support Walsall Managed IT Services Walsallhttps://www.superfast-it.com/hubfs/Remove%20IT%20jargon%20from%20IT%20services%20in%20the%20West%20Midlands.svgRemove IT jargon from IT services in the West MidlandsRemove IT jargon from IT services in the West Midlandshttps://www.superfast-it.com/hubfs/Business%20IT%20company.svgBusiness IT companyBusiness IT companyhttps://www.superfast-it.com/hubfs/Signs%20Now%20using%20IT%20support%20in%20wolverhampton.pngSigns Now using IT support in wolverhamptonSigns Now using IT support in wolverhamptonhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/BCRS.pngBCRSBCRShttps://www.superfast-it.com/hubfs/Modern%20Cyber%20security%20for%20professional%20services%20firms.jpgModern Cyber security for professional services firmsModern Cyber security for professional services firmshttps://www.superfast-it.com/hubfs/Cannock%20managed%20IT%20service.jpgCannock managed IT serviceCannock managed IT servicehttps://www.superfast-it.com/hubfs/IT%20services%20Walsall.svgIT services WalsallIT services Walsallhttps://www.superfast-it.com/hubfs/Superfast%20IT%20-%20Fast%20IT%20service%20Bewdley-1.svgSuperfast IT - Fast IT service Bewdley-1Superfast IT - Fast IT service Bewdley-1https://www.superfast-it.com/hubfs/Superfast%20IT%20-%20Fast%20IT%20service%20Bewdley%20copy.svgSuperfast IT - Fast IT service Bewdley copySuperfast IT - Fast IT service Bewdley copyhttps://www.superfast-it.com/hubfs/Aspen%20Concepts.pngAspen ConceptsAspen Conceptshttps://www.superfast-it.com/hubfs/images/6%20month%20money%20back%20guarantee.png6 month money back guarantee6 month money back guaranteehttps://www.superfast-it.com/hubfs/modern%20office%20environment%20for%20a%20financial%20services%20firm.jpgmodern office environment for a financial services firmmodern office environment for a financial services firmhttps://www.superfast-it.com/hubfs/IT%20Support%20Walsall.jpgIT Support WalsallIT Support Walsallhttps://www.superfast-it.com/hubfs/Wolverhampton%20based%20BCRS%20and%20their%20IT%20support%20.pngWolverhampton based BCRS and their IT support Wolverhampton based BCRS and their IT support https://www.superfast-it.com/hubfs/Walsall%20arboretum.jpegWalsall arboretumWalsall arboretumhttps://www.superfast-it.com/hubfs/AI%20positioned%20behind%20everyday%20office%20icons..jpgAI positioned behind everyday office icons.AI positioned behind everyday office icons.https://www.superfast-it.com/hubfs/Autism%20West%20Midlands%20-%20charity%20based%20in%20Smethwick%20Sandwell%20and%20Birmingham.pngAutism West Midlands - charity based in Smethwick Sandwell and BirminghamAutism West Midlands - charity based in Smethwick Sandwell and Birmingham2026-04-30https://www.superfast-it.com/articles/supercharge-your-small-business-with-the-power-of-ai-and-chatgpthttps://www.superfast-it.com/hubfs/AI%20positioned%20behind%20everyday%20office%20icons..jpgAI positioned behind everyday office icons.AI positioned behind everyday office icons.https://www.superfast-it.com/hubfs/DALLE2024-05-0912.46.43-Agoodlookingcompletelybaldwhitemanwithnohaironthebackandsidesandgreystubblewearingaplainnavybluepoloshirtsittingatades.webp-ezgif.com-resize.jpgDALLE2024-05-0912.46.43-Agoodlookingcompletelybaldwhitemanwithnohaironthebackandsidesandgreystubblewearingaplainnavybluepoloshirtsittingatades.webp-ezgif.com-resizeDALLE2024-05-0912.46.43-Agoodlookingcompletelybaldwhitemanwithnohaironthebackandsidesandgreystubblewearingaplainnavybluepoloshirtsittingatades.webp-ezgif.com-resizehttps://www.superfast-it.com/hubfs/AdobeStock_563747690.jpegAdobeStock_563747690AdobeStock_563747690https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/MSP%20helping%20defend%20businesses.jpgMSP helping defend businessesMSP helping defend businesseshttps://www.superfast-it.com/hubfs/cheat-sheet.pngcheat-sheetcheat-sheet2025-12-18https://www.superfast-it.com/articles/business-it-support-cost-birmingham2025-11-17https://www.superfast-it.com/articles/autosave-version-history-office-365https://www.superfast-it.com/hubfs/videos/Restoring%20Word%20Documents%20-%20Images.%20How%20Word%20Autosave%20and%20Version%20History%20Works%20-%20Office%20365%20OneDrive.mp4/medium.jpgRestoring Word Documents - Images. How Word Autosave and Version History Works - Office 365 OneDriveIn this video, we'll show you some of the features of autosave and the versioning history in Office 365 and OneDrive for Word documents and version history for other types of documents such as images. This video guide contents: 0:00 - How Autosave works. How to revert back to a previously saved version in Microsoft Word 0:59 - How to restore a previous version of a Word document using 'Version History' 2:30 - Restoring a previous image version Head to our Learning Centre for more IT Tips: https://blog.superfast-it.com/https://www.superfast-it.com/hubfs/videos/Restoring%20Word%20Documents%20-%20Images.%20How%20Word%20Autosave%20and%20Version%20History%20Works%20-%20Office%20365%20OneDrive.mp4242nonoVersion historyonedriveoffice 365https://www.superfast-it.com/hubfs/Imported_Blog_Media/cybersign-3.pngCyber Security: Breaking Through the Threat Barrier”cybersign-3https://www.superfast-it.com/hubfs/How%20autosave%20works%20in%20word.jpgHow autosave works in wordHow autosave works in wordhttps://www.superfast-it.com/hubfs/Version%20history%20on%20PC.pngVersion history on PCVersion history on PChttps://www.superfast-it.com/hubfs/Accessing%20version%20history%20for%20image%20files.jpgAccessing version history for image filesAccessing version history for image fileshttps://www.superfast-it.com/hubfs/Automatically%20saving%20using%20AutoSave%20in%20word.jpgAutomatically saving using AutoSave in wordAutomatically saving using AutoSave in wordhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/Malware-1-e1517497174948.pngMalware-1-e1517497174948Malware-1-e1517497174948https://www.superfast-it.com/hubfs/Open%20version%20-%20version%20history.jpgOpen version - version historyOpen version - version historyhttps://www.superfast-it.com/hubfs/AutoSave%20and%20Version%20History%20how%20to%20guide.jpgAutoSave and Version History how to guideAutoSave and Version History how to guidehttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Browse%20version%20history%20on%20Mac.jpgBrowse version history on MacBrowse version history on Machttps://www.superfast-it.com/hubfs/How%20to%20set%20up%20autosave%20on%20Microsoft.jpgHow to set up autosave on MicrosoftHow to set up autosave on Microsoft2025-12-17https://www.superfast-it.com/about/environmental-policyhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support services2025-12-17https://www.superfast-it.com/articles/qr-codes-understanding-the-risks-and-ensuring-your-safetyhttps://www.superfast-it.com/hubfs/Hybrid%20war%20with%20Russia%20-%20Advisory%20from%20the%20National%20Cyber%20Security%20Centre%20on%20actions%20during%20heightened%20cyber%20threats.jpgHybrid war with Russia - Advisory from the National Cyber Security Centre on actions during heightened cyber threatsHybrid war with Russia - Advisory from the National Cyber Security Centre on actions during heightened cyber threatshttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Blue%20Illustrated%20Professional%20Path%20Design%20Process%20Timeline%20Infographic.pngBlue Illustrated Professional Path Design Process Timeline InfographicBlue Illustrated Professional Path Design Process Timeline Infographichttps://www.superfast-it.com/hubfs/in-house%20vv%20outsourced%20IT%20support%20-%20advatages%20of%20outsoured%20IT%20-%20pros%20and%20cons.jpgin-house vv outsourced IT support - advatages of outsoured IT - pros and consin-house vv outsourced IT support - advatages of outsoured IT - pros and conshttps://www.superfast-it.com/hubfs/businessman%20drawing%20a%20red%20line%20through%20QR%20code.jpgbusinessman drawing a red line through QR codebusinessman drawing a red line through QR codehttps://www.superfast-it.com/hubfs/erase%20the%20personal%20data%20-%20phone%2c%20laptops%2c%20tablets%2c%20and%20other%20devices.jpgerase the personal data - phone, laptops, tablets, and other deviceserase the personal data - phone, laptops, tablets, and other devices2025-12-22https://www.superfast-it.com/articles/shadow-ai-is-already-inside-your-business-heres-what-to-do-about-ithttps://www.superfast-it.com/hubfs/shadow%20ai%20observing%20office%20workers-2.jpgshadow ai observing office workers-2shadow ai observing office workers-2https://www.superfast-it.com/hubfs/Eventbrite%20Banner-%20AI%20and%20Cyber%20Security%20Decoded%20What%20Every%20Business%20Owner%20Needs%20to%20Know%20(4923%20x%201216%20px)%20(Presentation).pngAI and Cyber Security decoded webinar by James Cash, Managing Director, Superfast ITEventbrite Banner- AI and Cyber Security Decoded What Every Business Owner Needs to Know (4923 x 1216 px) (Presentation)https://www.superfast-it.com/hubfs/AI%20positioned%20behind%20everyday%20office%20icons..jpgAI positioned behind everyday office icons.AI positioned behind everyday office icons.https://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/MSP%20helping%20defend%20businesses.jpgMSP helping defend businessesMSP helping defend businesses2026-05-08https://www.superfast-it.com/articles/what-is-it-supporthttps://www.superfast-it.com/hubfs/What%20is%20IT%20support.mp4/medium.jpgWhat is IT Support?What is IT support and what does IT support mean to an organisation or business? In this article we define: What IT support is. Who carries out IT support? What IT support do and type of work they specialise in. IT project work. IT maintenance responsibilities. https://www.superfast-it.com/hubfs/What%20is%20IT%20support.mp4227nonobirminghamit supportwest midlandsmanaged it servicehttps://www.superfast-it.com/hubfs/advantages%20of%20backup.jpgadvantages of backupadvantages of backuphttps://www.superfast-it.com/hubfs/What%20it%20IT%20support.jpgWhat it IT supportWhat it IT supporthttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/How%20we%20backup%20data%20and%20keep%20your%20data%20safe.jpgHow we backup data and keep your data safeHow we backup data and keep your data safehttps://www.superfast-it.com/hubfs/Data%20back-up%20and%20Distaster%20recovery.jpgData back-up and Distaster recoveryData back-up and Distaster recovery2025-11-19https://www.superfast-it.com/articles/how-much-cyber-security-does-a-small-business-really-needhttps://www.superfast-it.com/hubfs/Imported_Blog_Media/customer-feedback.jpgcustomer-feedbackcustomer-feedbackhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Cloud%20vs%20on-premise%20-%20pros%20cons%20differences.jpgCloud vs on-premise - pros cons differencesCloud vs on-premise - pros cons differenceshttps://www.superfast-it.com/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20bustling%20small%20business%20office%20environment%20In%20the%20foreground%20a%20diverse%20group%20of%20employees%20sits%20at%20modern%20desks%20engaged%20in%20their%20work%20Laptops%20are%20open%20displaying%20graphs%20and%20cybersecurity%20alerts%20while%20a%20large%20screen%20on%20the%20wall%20show-2.jpegA small business office environment. In the foreground, a diverse group of employees sits at modern desks engaged in their work.The image depicts a bustling small business office environment In the foreground a diverse group of employees sits at modern desks engaged in their work Laptops are open displaying graphs and cybersecurity alerts while a large screen on the wall show-2https://www.superfast-it.com/hubfs/Black%20Country%20Foodbank.jpgBlack Country FoodbankBlack Country Foodbank2025-07-30https://www.superfast-it.com/abouthttps://www.superfast-it.com/hubfs/Who%20do%20we%20work%20with-1.mp4/medium.jpgWho we work with and industries we coverWe work alongside business owners and senior business leaders, where IT is not their primary responsibility. They don’t want to get bogged down with day to day IT and technology issues. They don’t want the hassle with sourcing or dealing with multiple technology suppliers. So they come to us as trusted advisors. We're trusted by more than 70 companies in the West Midlands. Our largest client is a 24/7 operation and has more than 150 staff, the smallest is a team of just two. We have some great clients across all different sectors: Call centres Charities and non profits, Food distributors, Manufacturers of building products, Makers of children's bikes, Shop fitting, Industrial machinery, Financial services Professional services Manufacturing and engineering Property and construction Warehousing and distribution Gyms and retailers The common factor among all these is the technology that they use and that's what we excel in, the networks, computers, servers, security, backups, internet connections, and Microsoft 365. We know there'll be applications unique to your business or industry and we can help you with that too, we'll work closely with the suppliers of those systems.https://www.superfast-it.com/hubfs/Who%20do%20we%20work%20with-1.mp471nonoIT servicesIT for small businessesbusiness leadersTechnologyIT supportIT tipsOur clientsIThttps://www.superfast-it.com/hubfs/Who%20are%20Superfast%20IT.mp4/medium.jpgOur storyIt all started in 2002 when James set up his own IT consultancy business. At first, he worked with large enterprises such as the NHS, Britvic and BMW, before his accountant asked him to help with their IT support services. James was then referred to his accountant' clients and since then James has focussed on working with SMEs. We get a lot of satisfaction in making a big difference -providing IT support for small and medium sized companies in the West Midlands. We have made it our mission to help SMEs to optimise their technology – this is our passion still today. Our clients like our service and we have grown through their word-of-mouth and referrals. We now have a team of 12 supporting more than 70 companies and 1,500 people in Birmingham, Wolverhampton, Stourbridge, Dudley, Bromsgrove, Worcester, Kidderminster, Sandwell and the wider Black Country Why are we called Superfast? You might be wondering about how our business name cam about. You have probably guessed it; we were told so often that we had a speedy response, that we named our business Superfast IT. And we have built our entire operation around solving your IT issues in the fastest possible time.https://www.superfast-it.com/hubfs/Who%20are%20Superfast%20IT.mp462nonoit consultancyit support birminghamit projectwest midlandsit servicestechnology supportcybersecuritysmall businessAbout ushttps://www.superfast-it.com/hubfs/videos/About%20Superfast%20IT%20and%20our%20team-1.mp4/medium.jpgAbout Superfast IT and our team-1About Superfast IT and our team-1https://www.superfast-it.com/hubfs/videos/About%20Superfast%20IT%20and%20our%20team-1.mp415nonohttps://www.superfast-it.com/hubfs/Superfast%20IT%20donate%20to%20Black%20Country%20Food%20Bank.jpgSuperfast IT donate to Black Country Food BankSuperfast IT donate to Black Country Food Bankhttps://www.superfast-it.com/hubfs/SuperfastIT_October2020/images/webroot.pngwebrootwebroothttps://www.superfast-it.com/hubfs/2W0A9882%20PORTRAIT%20ORIENTATIOIN%20LO%20RES.jpg2W0A9882 PORTRAIT ORIENTATIOIN LO RES2W0A9882 PORTRAIT ORIENTATIOIN LO REShttps://www.superfast-it.com/hubfs/Foundation%20Level%20award%20-%20RGB.pngFoundation Level award - RGBFoundation Level award - RGBhttps://www.superfast-it.com/hubfs/2W0A9942%20PORTRAIT%20ORIENTATIOIN%20LO%20RES.jpg2W0A9942 PORTRAIT ORIENTATIOIN LO RES2W0A9942 PORTRAIT ORIENTATIOIN LO REShttps://www.superfast-it.com/hubfs/images/cyberEssentials.pngCyber Essentials certification badge showing a checkmark inside a blue and green shield.cyberEssentialshttps://www.superfast-it.com/hubfs/Good%20Business%20Charter-1.pngGood Business Charter-1Good Business Charter-1https://www.superfast-it.com/hubfs/2W0A9927%20PORTRAIT%20ORIENTATIOIN%20LO%20RES.jpg2W0A9927 PORTRAIT ORIENTATIOIN LO RES2W0A9927 PORTRAIT ORIENTATIOIN LO REShttps://www.superfast-it.com/hubfs/James%20Cash%20Managing%20Director%20Superfast%20IT%20and%20Mrs%20Helen%20Robinson%20Head%20Teacher%20at%20Mount%20Pleasant%20Primary%20School.jpgJames Cash Managing Director Superfast IT and Mrs Helen Robinson Head Teacher at Mount Pleasant Primary SchoolJames Cash Managing Director Superfast IT and Mrs Helen Robinson Head Teacher at Mount Pleasant Primary Schoolhttps://www.superfast-it.com/hubfs/Mental%20Health%20first%20aider-1.pngMental Health first aider-1Mental Health first aider-1https://www.superfast-it.com/hubfs/IASME-cyber-assurance.pngIASME-cyber-assuranceIASME-cyber-assurancehttps://www.superfast-it.com/hubfs/images/cyberEssentials_PLUS.pngcyberEssentials_PLUScyberEssentials_PLUShttps://www.superfast-it.com/hubfs/BCCC-logo-black.pngBCCC-logo-blackBCCC-logo-blackhttps://www.superfast-it.com/hubfs/SuperfastIT_October2020/images/Logo_WatchGuard_Black.pngLogo_WatchGuard_BlackLogo_WatchGuard_Blackhttps://www.superfast-it.com/hubfs/SuperfastIT_October2020/images/storagecraft_bw.pngstoragecraft_bwstoragecraft_bwhttps://www.superfast-it.com/hubfs/Armed%20Forces%20Covenant-1.pngArmed Forces Covenant-1Armed Forces Covenant-1https://www.superfast-it.com/hubfs/Kully%20Uppal%2c%20Principal%2c%20Bristnall%20Hall%20Academy.%20Toby%20Nicholls%2c%20Technician%2c%20Superfast%20IT%20-%20donating%20laptops.jpgKully Uppal, Principal, Bristnall Hall Academy. Toby Nicholls, Technician, Superfast IT - donating laptopsKully Uppal, Principal, Bristnall Hall Academy. Toby Nicholls, Technician, Superfast IT - donating laptopshttps://www.superfast-it.com/hubfs/Imported_Blog_Media/wolf_run_it_support_1-1.jpgwolf_run_it_support_1-1wolf_run_it_support_1-1https://www.superfast-it.com/hubfs/Cisco%20-%20telephones%20and%20communications.pngCisco - telephones and communicationsCisco - telephones and communicationshttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/West%20Midlands%20Cyber%20Resiliance%20Centre.pngWest Midlands Cyber Resiliance CentreWest Midlands Cyber Resiliance Centrehttps://www.superfast-it.com/hubfs/Microsoft_Partner_Silver.pngMicrosoft_Partner_SilverMicrosoft_Partner_Silverhttps://www.superfast-it.com/hubfs/superfast-it-support-team-wolf-run-2022.jpegsuperfast-it-support-team-wolf-run-2022superfast-it-support-team-wolf-run-2022https://www.superfast-it.com/hubfs/greater%20birmingham%20logo.pnggreater birmingham logogreater birmingham logo2026-04-30https://www.superfast-it.com/it-support/dudleyhttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp4/medium.jpgManaged IT support service in Birmingham - what's included?Visit www.superfast-it.com/it-support for more information. We are a managed service IT provider. We can take care of all your IT and Cybersecurity for a monthly fee, outsourcing to experts. We solve your day-to-day tech issues, but also partner with you to bring your long-term technology and security plans to life. We will keep you up to date with latest and most appropriate technology for your business. We help SMEs to make the most out of their IT which equates to less downtime and more productivity. What’s included in our managed service? Our managed services is designed for small and medium sized businesses. It includes everything you need to make technology a competitive advantage: - Ongoing expert advice and guidance - Management and administration of your IT systems - Unlimited remote and on-site support for IT issues - Essential cybersecurity to keep you safe from criminals - Backup and disaster recovery of your servers and Microsoft 365 data - We’ll even host your website and domain name for you free of charge We also have an Enhanced Security Package which can be added to provide even higher levels of security for companies with additional security requirements Major upgrades and system improvements are out of scope and we’d discuss and quote these projects separately. We cover Birmingham and the towns: Digbeth  Southside Brindleyplace  Jewellery Quarter Birmingham's city centre  Mailbox   Colmore Business District   Edgbaston Perry Barr Small Heath Bourneville Harborne Saltley Moseley Tyseley Bearwood Selly Oak Erdington Solihull Handsworth We cover the trading estates: Kingston Industrial Estate, Birmingham Prospect Place Industrial Estate Duddeston Mill Trading Estate Pall Mall Estates at Rovex Business Park Middlemore Industrial Estatehttps://www.superfast-it.com/hubfs/Whats%20included%20in%20our%20managed%20IT%20support%20service%20in%20Birmingham%3F.mp475nonoIT servicesRemote ITIT supportBirminghamhttps://www.superfast-it.com/hubfs/videos/IT%20support%20Dudley.mp4/medium.jpgIT support DudleyIT support Dudleyhttps://www.superfast-it.com/hubfs/videos/IT%20support%20Dudley.mp415nonohttps://www.superfast-it.com/hubfs/Coordsport%20needed%20IT%20support%20tipton%20west%20bromwich.pngCoordsport needed IT support tipton west bromwichCoordsport needed IT support tipton west bromwichhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Managed%20IT%20Service%20in%20Dudley.pngManaged IT Service in DudleyManaged IT Service in Dudleyhttps://www.superfast-it.com/hubfs/Dudley%20engineering%20and%20manufacturing%20business%20Alloy%20Heat%20Treatment%20.pngDudley engineering and manufacturing business Alloy Heat Treatment Dudley engineering and manufacturing business Alloy Heat Treatment https://www.superfast-it.com/hubfs/Modern%20Cyber%20security%20for%20professional%20services%20firms.jpgModern Cyber security for professional services firmsModern Cyber security for professional services firmshttps://www.superfast-it.com/hubfs/IT%20support%20Dudley%20and%20Tipton.jpegIT support Dudley and TiptonIT support Dudley and Tiptonhttps://www.superfast-it.com/hubfs/Dudley%20remote%20IT%20support-1.pngDudley remote IT support-1Dudley remote IT support-1https://www.superfast-it.com/hubfs/modern%20office%20environment%20for%20a%20financial%20services%20firm.jpgmodern office environment for a financial services firmmodern office environment for a financial services firmhttps://www.superfast-it.com/hubfs/AI%20positioned%20behind%20everyday%20office%20icons..jpgAI positioned behind everyday office icons.AI positioned behind everyday office icons.https://www.superfast-it.com/hubfs/IT%20services%20Dudley%20borough.pngIT services Dudley boroughIT services Dudley boroughhttps://www.superfast-it.com/hubfs/Co-ordsport%20distributors%20motorsport%20and%20automotive%20that%20needed%20remote%20IT%20support%20in%20Tipton%20dudley.pngCo-ordsport distributors motorsport and automotive that needed remote IT support in Tipton dudleyCo-ordsport distributors motorsport and automotive that needed remote IT support in Tipton dudleyhttps://www.superfast-it.com/hubfs/IT%20support%20Dudley.pngIT support DudleyIT support Dudley2026-04-30https://www.superfast-it.com/articles/what-microsofts-on-premise-exchange-server-vulnerability-means-to-businesses-https://www.superfast-it.com/hubfs/What%20the%20on-premise%20Microsoft%20Exchange%20Server%20vulnerability%20means%20to%20businesses.mp4/medium.jpgWhat the on-premise Microsoft Exchange Server vulnerability means to businessesBusinesses with on-premise Microsoft Exchange Server have been affected by the vulnerability, specifically their Outlook email and calendar. Businesses with Office 365, have not been affected. In this video, Mark explains what has happened – what is the on-premise Microsoft Exchange Server vulnerability, how it affects businesses and what to do next: Who has been affected? What programs are affected and what has been stolen? How could cyber criminals gain access? How do I find out if I have affected? What should I do if I have a on-premise Microsoft Exchange Server? What to do next? What are my options? A Chinese, state-sponsored hacker called ‘Hafnium’ is thought to be behind the attack.https://www.superfast-it.com/hubfs/What%20the%20on-premise%20Microsoft%20Exchange%20Server%20vulnerability%20means%20to%20businesses.mp4121nonoMicrosofton-premise servervulnerabilityexchange serverhafniumhttps://www.superfast-it.com/hubfs/what%20is%20phishing.jpgwhat is phishingwhat is phishinghttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/recent%20cyber-attack%20on%20Microsoft%20Exchange%20Server%20.jpgrecent cyber-attack on Microsoft Exchange Server recent cyber-attack on Microsoft Exchange Server https://www.superfast-it.com/hubfs/Compare%20Microsoft%20Office%20365%20plans.jpgCompare Microsoft Office 365 plansCompare Microsoft Office 365 plans2026-02-26https://www.superfast-it.com/articles/best-time-to-replace-a-laptop-or-computerhttps://www.superfast-it.com/hubfs/videos/Best%20time%20to%20buy%20a%20new%20PC%20or%20laptop.mp4/medium.jpgBest time to upgrade your PC or laptopThe trigger to buy a new PC or laptop is pretty simple most of the time – when it stops switching on! However, there are tell-tail signs when your computer needs an upgrade. Understand the best time to buy or invest in a new computer and replace an old PC or laptop. When should I invest in a new laptop or PC? It’s important to remember that a laptop or PC should: Enable you to be productive and perform your job effectively and efficiently Keep your data and IT systems secure Our guide is based on these two fundamental principles. If your computer hits any one of the criteria below, then it’s time to upgrade: 1. Your operating system is no longer supported 2. You are no longer supported by the manufacturer 3. PC or laptop is running slow 4. PC or laptop’s fan is loud and feel hot to touch 5. Screen is not working properly 6. Computer does not switch onhttps://www.superfast-it.com/hubfs/videos/Best%20time%20to%20buy%20a%20new%20PC%20or%20laptop.mp4326nonoit supportpcit tipsupgrade birminghambuy new pclaptopcomputershttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/shadow%20ai%20observing%20office%20workers-2.jpgshadow ai observing office workers-2shadow ai observing office workers-2https://www.superfast-it.com/hubfs/Imported_Blog_Media/Password-Nov-25-2020-03-16-50-36-PM.jpgPassword-Nov-25-2020-03-16-50-36-PMPassword-Nov-25-2020-03-16-50-36-PMhttps://www.superfast-it.com/hubfs/erase%20the%20personal%20data%20-%20phone%2c%20laptops%2c%20tablets%2c%20and%20other%20devices.jpgerase the personal data - phone, laptops, tablets, and other deviceserase the personal data - phone, laptops, tablets, and other deviceshttps://www.superfast-it.com/hubfs/Best%20time%20to%20repace%20a%20laptop%20or%20PC.jpgBest time to repace a laptop or PCBest time to repace a laptop or PC2025-12-17https://www.superfast-it.com/schedule-a-callhttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/Customer%20service%20representative%20on%20the%20phone.jpegCustomer service representative on the phoneCustomer service representative on the phone2026-07-31https://www.superfast-it.com/about/legal/2025-11-13https://www.superfast-it.com/articles/firewalls-for-businesses2025-11-17https://www.superfast-it.com/articles/why-is-my-internet-so-slow-7-common-causes-and-how-to-fix-themhttps://www.superfast-it.com/hubfs/Which%20operating%20system%20am%20I%20running%20Windows%20or%20Mac%20copy.jpgWhich operating system am I running Windows or Mac copyWhich operating system am I running Windows or Mac 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screens.The image depicts a frustrated individual sitting at a cluttered desk surrounded by multiple electronic devices including a laptop tablet and smartphone all displaying buffering icons or loading screens A WiFi router sits prominently with blinking li-2https://www.superfast-it.com/hubfs/what%20is%20phishing.jpgwhat is phishingwhat is phishing2025-11-20https://www.superfast-it.com/sectors/it-support-for-smeshttps://www.superfast-it.com/hubfs/Superfast%20IT%20support%20services.svgSuperfast IT support servicesSuperfast IT support serviceshttps://www.superfast-it.com/hubfs/IASME-cyber-assurance.pngIASME-cyber-assuranceIASME-cyber-assurancehttps://www.superfast-it.com/hubfs/Arrown%20down.jpgArrown downArrown downhttps://www.superfast-it.com/hubfs/Untitled%20design.jpgUntitled designUntitled designhttps://www.superfast-it.com/hubfs/modern%20office%20environment%20for%20a%20financial%20services%20firm.jpgmodern office environment for a financial services firmmodern office environment 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LiveFor more information visit: https://blog.superfast-it.com/best-way-to-present-powerpoint-presentations-in-microsoft-teams-powerpoint-live Today, the best way to present your PowerPoint presentation in Microsoft Teams, is by using PowePoint Live. 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