IT Support & Cyber Security Pricing

How much does IT support and cyber security cost?

If you’re researching IT support or cyber security services, this is probably one of the first questions you’ve asked, and rightly so.

But if you’ve been searching for a clear answer, you’ve probably found that most IT companies don’t make pricing easy to understand.

That’s not helpful. You deserve better.

At Superfast IT, we believe in complete transparency. This page explains the key factors that affect pricing, why costs vary between providers, and how to estimate what your business might pay before you even speak to anyone.

You can also use the pricing calculator at the bottom of the page to generate a tailored estimate.

Why IT support and cyber security pricing isn’t fixed

Unlike off-the-shelf software or broadband packages, IT support and cyber security services are designed around your specific business needs. These include your size, systems, risks, and any regulatory or compliance requirements.

No two companies need the exact same setup. That’s why pricing isn’t always shown upfront.

Common factors that influence pricing

• Number of users needing IT support
• Number of computers and servers
• Number of office locations
• The level of cyber security you require (core or enhanced)
• Any industry-specific compliance requirements (for example, Cyber Essentials, PCI-DSS, ISO, or FCA)
• Whether you already have in-house IT staff

Most IT providers, including Superfast IT, use these details to determine pricing. Your monthly cost depends on which services are included and how much coverage your business needs.

Our pricing calculator provides a realistic starting point. It lets you enter a few details and see an estimated price range for your business.

Why prices vary so much between providers

It’s common to see significant differences in pricing between IT companies. While services may appear similar at first glance, there are several reasons why one provider may charge more or less than another.

1. Staffing levels and expertise

The most considerable cost for any IT provider is people. Highly experienced engineers cost more but are usually faster and more effective. Cheaper providers may rely on junior staff or have fewer engineers per client, which can lead to slower support.

2. Quality of tools and software

IT support and cyber security rely on professional-grade tools. These include monitoring platforms, backup systems, antivirus, and patching solutions. Some providers cut costs by using free or limited software, which can reduce effectiveness.

3. Scope of service

Some companies only offer reactive support. Others include proactive maintenance, cyber security, staff training, and strategic advice. If a quote seems low, it’s worth checking what’s included and whether things like third-party software support are excluded.

4. Provider background and business model

Some telecom companies and freelance IT consultants have rebranded as managed service providers in recent years. While some are experienced, others may lack the systems or depth to deliver at scale. Lower prices often reflect these limitations.

Lower pricing doesn’t necessarily mean poor service. However, it usually means compromises in coverage, tooling, or responsiveness. It’s essential to understand exactly what you are paying for.

Where Superfast IT fits

Superfast IT is typically a good fit for organisations that:

• Have more than 10 users
• Want to grow without building a large internal IT team
• Take cyber security seriously
• Expect fast and knowledgeable support
• Need strategic input to improve systems and efficiency

We don’t aim to be the cheapest provider. Instead, we focus on offering long-term value for businesses that want to improve, grow, and stay secure.

Should you hire someone in-house instead?

Many growing businesses ask this question.

Hiring a mid-level IT technician in the UK typically costs around £36,000 per year. This doesn’t include pension contributions, training, or the cost of covering holidays and sick leave.

You would still need to pay for cyber security tools and external support on top of your in-house IT technician’s salary.

For most companies, the breakeven point is around 100 users.

Outsourcing often makes sense if:

• You have fewer than 100 users
• You lack internal IT leadership
• You want access to a broader range of expertise
• You can’t afford service delays or inconsistent coverage

Some businesses choose a hybrid model. They may keep an IT manager in-house while outsourcing day-to-day support, cyber security, and escalations to an external partner.

One of our clients, NPA:247, scaled from 25 to over 300 people without hiring internal IT staff.

What if you don’t need everything?

Many businesses start small and expand their coverage over time.

Some begin with core IT support and later add enhanced security services as their needs change.

Others prioritise cyber security from the start, particularly for certifications like Cyber Essentials, Microsoft 365 protection, or staff awareness training.

You can build your service package around your current needs and adjust it as your business evolves.

Use our calculator to get a realistic estimate

If you want to see what IT support and cyber security could cost your business, try our calculator.

Simply enter a few details to view a monthly price range.

The lower price shown is the price for IT support and our core cyber security services.

The higher price shows what the price would be when adding all our enhanced cyber security services and includes Cyber Essentials certification.

The price most of our clients pay is somewhere in the middle.

For a tailored quote based on your specific requirements, please complete the form, and we'll be in touch to help you.