About Superfast IT


From the beginning, we’ve been committed to helping small and medium businesses achieve their goals and be more productive. That’s more important than ever, given that cyber criminals have declared war on business. We already work with over 80 businesses across the West Midlands and look forward to partnering with many more.


Customer retention rate in 2022


Ticket Satisfaction Rating in 2022


Help Desk Tickets Resolved in 2022

Our story

Back in 2002, James consulted for large enterprises, but soon discovered that small and medium sized businesses could benefit from his expertise.

Who are we?

  • A team of 12 technical, commercial and support staff
  • Supporting more than 80 companies and 1,500 people across Birmingham, Black Country and the West Midlands 


Backing SMEs in Birmingham and across the West Midlands

Successful small businesses form the backbone of the British economy, creating worthwhile and rewarding employment; this is central to everything we do at Superfast IT.

We get a lot of satisfaction making a big difference to smaller companies, helping SMEs use technology better.

While we strive to develop and grow our own successful small business, we are focused on helping our clients to be more successful and grow through IT.  See our success stories to see how we've helped small businesses in the West Midlands with IT support and services.

Case studies


Looking for IT support? 

Get In Touch


Our Core Values


Act for the greater good of the company, treat colleagues fairly and with respect, contribute to a positive working environment, give help and encouragement, speak with candour, take an interest in colleagues’ life outside of work, share praise and shoulder responsibility.

Customer Service

Be patient, quick to respond, and respectful. Seek win-win relationships. Look for lifetime value over quick-win. Put yourself in the customer’s shoes. Anticipate the customer’s wants and needs. Treat clients fairly and with respect.


Take a structured approach to tasks, make and follow systems, seek standardisation, create coordination and harmonious interaction, prioritise well and focus on what is important.

Attention to detail

Check the quality of your work, have the foresight to spot potential problems, notice when others need help or attention and create and use checklists.

Growth & Learning

Have a desire to learn and be eager for knowledge, ask questions, find out how things work, look for better ways to do things, get to know our family members and get to know our clients’ businesses.

The Team

James Cash Managing Director Superfast IT

James Cash

Managing Director
Mark Poulding - Owner & Technical Director

Mark Poulding

Technical Guru
Adam Cash - Service Manager

Adam Cash

Service Manager

Give back to the community

We're not just about IT. We think it is important to give back to the local community. 

Charity fundraising by completing the Wolf Run, donating old laptops for disadvantaged children during lockdown to bridge the digital divide, swapping Christmas cards with a donation to the Black Country Food Bank, supporting the Armed Forces Covenant, and attending Help Harry Help Others Annual Ball are just a few ways we have given back.

It feels good to give back. We also work alongside charities to offer IT support at a discounted rate.

Supporting Autism West Midlands at the Wolf run
James Cash Managing Director Superfast IT and Mrs Helen Robinson Head Teacher at Mount Pleasant Primary School
Superfast IT donate to Black Country Food Bank
Kully Uppal, Principal, Bristnall Hall Academy. Toby Nicholls, Technician, Superfast IT - donating laptops
Accreditations and partnerships

Industry Partners

Staying at the forefront of IT can only be done by connecting with world leading organisations, associations and peers. Find out more about our partners.

Our Partners

We are Microsoft Partners





Armed Forces Covenant members


Good Business Charter Accredited


Mental Health first aider accredited



West Midlands Cyber Resilience Centre

Working alongside storagecraft for data management, cloud, storage and protection of data


WatchGuard VPN is ideal for secure remote working


Partners with Webroot for cybersecurity, threat protection, endpoint security and threat intelligence services to protect small businesses in Birmingham and the wider West Midlands.


Cisco - telephones and communications.  Working with Cisco to provide hardware, software, telecommunications telephones cloud equipment and other high-technology IT services


Investors in People

Foundation Level award - RGB