IT Support
Your virtual IT department. Quick fix to technology issues,
cyber-protection & strategic IT partners
We are a local, friendly and growing IT company, focused on not only fixing today's IT problems in the fastest possible time, but also help small businesses to achieve their long-term IT goals. This is delivered by our knowledgable and friendly customer service team, through a pro-active, partnership approach.
Our managed IT service framework enables you to focus on your own business, while we look after your IT. Let's make the most of your existing technology and keep your business secure.
We appreciate that resources are precious for small businesses. We do not over-engineer a solution, instead provide small business IT support that is affordable and proportionate to the business' needs and company size.
Our values are an important part of our identity and we strive to be ethical and honest. We offer discounts to charities and regularly fundraise for local causes. We value our team, paying above market average, encouraging personal development and wellbeing. Reducing our impact on the environment to become carbon neutral is another business ambition.
Your virtual IT department. Quick fix to technology issues,
cyber-protection & strategic IT partners
Keep your business safe.
Security packages designed for SMEs. Guidance to pass IASME Cyber Essentials
Cloud solutions to fit your business needs & budget.
Future-proof your IT.
Remote working solutions
Back-up data stored on servers, Microsoft 365 email & apps, OneDrive, Teams & SharePoint. Reliable disaster recovery
Microsoft Partners: licensing, migration, support & advice. Teams, Power Automate (Flow) & OneDrive
Cost effective, practical communication solutions for office & remote working. Traditional & cloud
Advisory tech partner. Uncover & implement technology to fit business goals & budget. From Infrastructure to ERP
Resolving internet connectivity issues for commercial offices. Affordable, reliable & scalable
Respond to challenges within minutes to maintain productivity.
Majority of requests resolved in 10 minutes.
Open 24/7, 365 days a year.
Proactive, friendly team. Anti-jargon, but informative.
Make the most of existing technology.
Local, UK based remote IT Support service team, proud to serve the West Midlands SME community.
Plan future IT investments for maximum benefit and ROI.
IT infrastructure upgrades to digitalisation.
Sector/industry specific tech experience.
We get to know your business inside out, understand your technology and unique needs.
Bespoke IT roadmap to fit your budget and targets.
Secure your data.
Secure your supply chain.
Secure your business' future.
Ongoing security prevention & monitoring to reduce risk.
Choose between two distinct security packages, specifically designed with SMEs in mind; core & enhanced.
Help you to achieve Cyber Essentials accreditation to demonstrate your commitment to cybersecurity.
We respond to your issues within minutes to keep you productive and working.
Majority of requests are resolved within 10 minutes.
Proactive, friendly team.
Anti-jargon, but informative.
Our experts help to plan your IT investments for maximum benefit and ROI.
From IT infrastructure upgrades to digitalisation.
Bespoke IT roadmap to fit your budget and targets.
Secure your data.
Secure your supply chain.
Secure your business' future.
Ongoing security prevention & monitoring to reduce risk.
We work alongside SME business owners, senior leaders and office managers who oversee the IT for their 5-50 team members.
We work best with like minded SMEs, who excel in their area of specialism and take pride in their customer service. We work with ambitious leaders who value their team and strive for continuous improvement.
We will be a partner, not just a supplier and an extension to your business - your virtual IT department.
Looking for small business IT support and a local IT company? If you are located in Birmingham, Stourbridge, Kingswinford, Halesowen, Dudley, Sandwell, Kidderminster, Bromsgrove, Wolverhampton or Worcester, and in search of a proactive and responsive IT company, all delivered with a first-class service, then we could be a good fit. Book a free consultation to learn how we could work together.
Time is valuable. Do you spend too much time fixing IT niggles instead of running your business? You are not an IT expert, but you are responsible for IT and technology in your business.
That's where we can make a huge difference. Working with us there's no more IT distractions - we take care of your IT suppliers so you can concentrate on running your business. We help you to forward plan IT maintenance and strategic improvements, so they are scheduled and budgeted. Pricing is predictable and scalable. Your data is secure and under control.
Let us show you how it works.
Contact usIT may be a small part of your role, but you are responsible for ensuring operations run smoothly. You suspect there are better IT companies in Birmingham and are wondering 'what's out there?'
If you are investigating outsourced IT support, we can help you spec and compile the information you need to present back to your team.
Once onboarded, we help to manage and plan your IT so you no longer need to worry about IT.
Our clients specialise in a wide range of industries including financial services, charity and non-profit, professional services, manufacturing and engineering, property and construction, as well as warehouse and distribution sectors. From start-ups to established SMEs, manufacturers to market leading niche consumer brands, accountants and recruitment to media companies - we provide small business IT services.
Superfast IT have been the preferred supplier to Alloy Heat Treatment for well over a decade. Their no-nonsense approach to solving our IT issues have made them part of our family. Never standing still, Superfast are always equipped to deal with any situation small or large and I would have no hesitation in recommending their expertise.
Whenever I run into an IT issue, the Superfast IT support team responds quickly and solves my problem right away. As a result, I'm able to get back to work with minimal disruption.
The service we receive from Superfast IT is excellent. With their help desk, we get a virtually instant response. Not someone on a mobile phone who is stuck under a desk somewhere.
I have been delighted with the service at Superfast IT, they are quick and efficient in resolving any issues we have. They provide the personal touch, and after dealing with faceless IT departments in the past, this is really refreshing.
Superfast IT are quick to respond, quick to resolve problems, and very pleasant to deal with. Based on my experience, I can strongly recommend them.
We’ve been very fortunate, our business has survived and remained buoyant during the pandemic, despite the challenging trading conditions of both COVID and Brexit. I have no doubt that Superfast IT played a pivotal role in this and our general growth over the last few years.
The first step is to get in touch. Call, email, fill out our website contact form or book some time with an expert:
Book time with an expert
Let's get to know each other, explore your business and see if we are a good match.
Visiting your office and putting a face to the name is important. We also perform a technical assessment to pinpoint areas of improvement.
You are onboarded. We deal with your previous IT company (if there is one) and vendors, for an agro free, smooth transition.
And best of all, we work together closely and plan your technology to reach your business goals.
We can't wait to work with you, but you need to make the first move... Get in touch.
We are an ethical business, backed by our accreditation from the Good Business Charter. We uphold strong business values and demonstrate responsible business practises.
Our people come first. No business can deliver a first-class service and fast response without a dedicated team. We are a friendly bunch and strive to create a modern, positive working environment where everyone can prosper. Ongoing learning is important.
We are Investors in People accredited, and our team get 20 days every year, dedicated to personal development.
Our teams' wellbeing is important. Lockdown has been tough for the best of us, so we put in place a trained mental health first aider and private medical cover that covers counselling.
We are committed to protecting the planet. We know that we must change how we do things. It's an ongoing mission to reduce waste, recycle more and work towards becoming carbon zero. Recycling old laptops, being a paperless office, sourcing local suppliers and supporting remote working (to reduce fuel consumption) are ways that we minimise our impact to the environment and commit to improve moving forward.
Giving back to the community is important to us. Our team get involved in charity fundraisers including the Wolf Run. We encouraged local businesses to donate their old laptops and matched the donations of brand-new laptops to local schools based in Stourbridge, Halesowen, Sandwell and Birmingham during lockdown to help disadvantaged children (even hitting the headlines) .
Over the past few years, our Christmas cards have been replaced by a donation to the Black Country Food Bank. It feels good to be able to give back and work alongside charities to offer generous discounts.
Proactive and forward thinking means:
Spotting errors before they become a problem.
Appreciation that technology does not stand still.
Recommending technology that will improve your IT infrastructure, productivity, service delivery as well as sales and marketing activity.
We are an SME and understand that time and resources are precious, and how important it is for small businesses to stay keep one step ahead of competition. This is why we create a custom technology roadmap taking into account your individual business needs and budget.
Through our account management, we keep in regular contact with you to review, discuss and communicate updates or recommendations.
If we don't have a continuous improvement mentality then everyone stays still. Technology and cybersecurity threats keep evolving, so our service must too.
Evolving security: Our security packages are crafted specifically for SMEs in the West Midlands and are up to date to tackle new and evolving cyber threats.
We keep up to date and share our findings about new technology trends. We live in an increasingly digital and connected world. Digitalisation is changing how businesses work and your customers expectations.
Beyond buying the latest IT system and tech asset such as computers, servers, networks and software, we advise your team how they can use digital tools in every aspect of their daily activities to improve how they work. Also understand the:
Technology needed to not be left behind
New, viable and affordable IT
Advice technology for today and the future
May 13, 2022by Katherine Garratt
Improve your security, reduce risk and achieve success with our fully managed IT support service
Let's work together!