Business IT Support

The IT support company that helps you WIN AT BUSINESS

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Microsoft partner
HubSpot Video

 

It's like having your own IT department

For 20 years, we have provided outsourced IT support services to ambitious small and medium-sized businesses in the West Midlands.

We are a local, friendly and growing IT company, focused on not only fixing today's IT problems in the fastest possible time, but also helping small businesses achieve their long-term IT goals. Our knowledgable and friendly customer service team delivers this through a pro-active, partnership approach.

Our aim is to make the most of your existing technology and keep your business secure.

 

Small business IT support

We appreciate time is precious to small businesses. We do not over-engineer a solution, instead provide small business IT support that is affordable and proportionate to your business size and needs

Our values are an essential part of our identity and we strive to be ethical and honest. We offer discounts to charities and regularly fundraise for local causes. We value our team, paying above market average, and encouraging personal development. Reducing our impact on the environment to become carbon neutral is another business ambition.

 

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Outsourced IT Support

Small Business IT services

We offer a number of small business IT services. These include IT support, cyber security, cloud computing, data back-up and disaster recovery, Microsoft 365, telephones (VoIP), IT consultancy and connectivity - internet, WiFi and 5G.

IT support and services

IT Support

Your virtual IT department. Quick fix to technology issues,
cyber-protection & strategic IT partners

Cyber Security

Keep your business safe.
Security packages designed for SMEs. Guidance to pass IASME Cyber Essentials

Cloud Computing

Cloud solutions to fit your business needs & budget.
Future-proof your IT.
Remote working solutions

Data back-up

Back-up data stored on servers, Microsoft 365 Outlook & apps, OneDrive, Teams & SharePoint. Reliable disaster recovery

Microsoft 365

Microsoft Partners: licensing, migration, support & advice. Teams, Power Automate (Flow) & OneDrive

Telephones

Cost effective, practical communication solutions for office & remote working. Traditional & cloud

IT Consultancy

Advisory tech partner. Uncover & implement technology to fit business goals & budget. From infrastructure to automation

Internet, WiFi & 5G

Resolving internet connectivity issues for commercial offices. Affordable, reliable & scalable

Microsoft_Partner Partners to the West Midlands Cyber Resilience Centre Gain your cyber essentials certification Armed Forces Covenant - supporting ex-military personel Good Business Charter - we are an ethical business and IT supplier Working alongside storagecraft for data management, cloud, storage and protection of data WatchGuard VPN is ideal for secure remote working Partners with Webroot for cybersecurity, threat protection, endpoint security and threat intelligence services to protect small businesses in Birmingham and the wider West Midlands. Working with Cisco to provide hardware, software, telecommunications telephones cloud equipment and other high-technology IT services Mental Health first aider - wellbeing advocated business Cyber essentials

Fast response rate

Calls connected within 10 seconds ⋅ Majority of tickets resolved in 10 minutes

 
Get in Touch

 

Business IT solutions
 

Our mission:

Our mission is to help small businesses use technology better.

We minimise downtime.

We solve your biggest IT and technology concerns.

Superfast response

Fast response & proactive

We respond to your issues within minutes to keep you productive and working.

Majority of requests are resolved within 10 minutes.

Proactive, friendly team.
A
nti-jargon, but informative.

Reach Business Goals

Reach your business goals

Our experts help to plan your IT investments for maximum benefit and ROI.

From IT infrastructure upgrades to digitalisation.

Bespoke IT roadmap to fit your budget and targets.

Reduce security risk

Reduce risk & improve security

Secure your data.
Secure your supply chain.
Secure your business' future.

Ongoing security prevention & monitoring to reduce risk.

Smooth sailing

Let your technology do the hard work.

 
Contact us

 

Our IT support and security service covers all of the West Midlands, including Birmingham, Stourbridge, Kingswinford, Halesowen, Dudley, West Bromwich,  Kidderminster, Bromsgrove, Wolverhampton and Worcester
 

Who we work with

Small business IT support specialists

We work alongside SME business owners, senior leaders and office managers who oversee the IT for 10-100 team members. 

We work best with like-minded SMEs, who excel in their area of specialism and take pride in customer service. We work with ambitious leaders who value their team and strive for continuous improvement.

We are a partner and an extension to your business, not just a supplier - your virtual IT department.

Schedule a Call

 

Who we help

Tackling IT challenges with small business leaders and office managers

Request quote

Business Owners and Leaders

Time is valuable. Do you spend too much time fixing IT problems instead of running your business? You are not an IT expert, but seek high productivity levels.

This is where we can make a difference. Working with us there's no more IT distractions - we take care of your IT so you can concentrate on running your business.

We will help you to forward plan IT maintenance and strategic improvements, so they are scheduled and budgeted. Pricing is predictable and scalable. Your data is secure and under control.

Let's show you how it works.

Contact us

Office Managers

IT may be a small part of your role, but you are responsible for ensuring operations run smoothly. You suspect there are better IT companies in Birmingham and are wondering 'what's out there?'

If you are investigating outsourced IT support, we can help you spec and compile the information you need to present back to your team. 

Once onboarded, we help to manage and plan your IT so you no longer need to worry about IT.

Contact us

IT Solutions Across Sectors

Our clients specialise in a wide range of industries including financial services, charity and non-profit, professional services, manufacturing and engineering, property and construction, as well as warehouse and distribution sectors. From start-ups to established SMEs, manufacturers to market leading niche consumer brands, accountants and recruitment to media companies - we provide small business IT services.

Our clients have one thing in common: they want reliable IT that is affordable, secure and will enable their business to excel.

Request quote

Financial Services

Charity &
Non-profit

Professional Services

Engineering & Manufacturing

Property & Construction

Warehousing & Distribution

Don't take our word for it...

See our success stories.

Edwards Trust - IT support for this charity

NPA IT support case study




Edward's Trust

Managed IT support

Birmingham based charity Edwards Trust talking about our IT services and office move

 

Learn more




NPA

Business IT support

Small business IT support case study

 

Learn more
Superfast IT have been the preferred supplier to Alloy Heat Treatment for well over a decade. Their no-nonsense approach to solving our IT issues have made them part of our family. Never standing still, Superfast are always equipped to deal with any situation small or large and I would have no hesitation in recommending their expertise.
Dudley engineering and manufacturing business Alloy Heat Treatment
Frank Butler
Alloy Heat Treatment, Materials, Treatments and Surface Engineering, Dudley
Whenever I run into an IT issue, the Superfast IT support team responds quickly and solves my problem right away. As a result, I'm able to get back to work with minimal disruption.
Kingswinford based chartered accountants Wilkes Tranter
Phil Arch
Wilkes Tranter & Co, Chartered Accountants, Kingswinford
The service we receive from Superfast IT is excellent. With their help desk, we get a virtually instant response. Not someone on a mobile phone who is stuck under a desk somewhere.
Financial services, Wolverhampton based BCRS and their IT support
Paul Kalinauckas
BCRS Business Loans, Financial Services, Wolverhampton and Birmingham
I have been delighted with the service at Superfast IT, they are quick and efficient in resolving any issues we have. They provide the personal touch, and after dealing with faceless IT departments in the past, this is really refreshing.
Business insurance brokers & advisors based in Hagley Stourbridge Gravity Risk.jpg
Wendy Ashley
Gravity Risk, Business Insurance Brokers & Advisors, Hagley, Stourbridge
Superfast IT are quick to respond, quick to resolve problems, and very pleasant to deal with. Based on my experience, I can strongly recommend them.
Autism West Midlands - charity based in Smethwick Sandwell and Birmingham
Jonothan Shephard
Autism West Midlands, Charity, Smethwick, Sandwell and Birmingham
We’ve been very fortunate, our business has survived and remained buoyant during the pandemic, despite the challenging trading conditions of both COVID and Brexit. I have no doubt that Superfast IT played a pivotal role in this and our general growth over the last few years.
Co-ordsport distributors and major motorsport and automotive suppliers that needed remote IT support in Tipton Dudley
Peter Collinson
Co-ordsport, Motorsport and Automotive supply & distributors, Tipton, Dudley
 

You make the first move

How do we work together?

Get in touch

The first step is to get in touch. Call, email, fill out the website contact form or book some time with an expert:

Website contact form

0121 309 0090

support@superfast-it.com

Book time with an expert

 

IT consultancy

 

IT for SMEs


Get to know each other

Let's get to know each other, explore your business and see if we are a good match.

Visiting your office and putting a face to the name is important. We also perform a technical assessment to pinpoint areas of improvement.

IT('s) sorted!

You are onboarded. We deal with your previous IT company (if there is one) and vendors, for a stress free transition.

And best of all, we work together closely to plan your technology and reach your business goals.

We can't wait to work with you, but you need to make the first move... Get in touch.

Get in Touch

Ready to resolve your IT and technology issues?

Fill out the form below. One of our team will get back in touch shortly.

 

Ethical and people first

We are an ethical business, backed by our accreditation from the Good Business Charter. We uphold strong business values and demonstrate responsible business practices.

Our people come first. No business can deliver a first-class service and fast response without a dedicated team. We are friendly and strive to create a modern, positive working environment where everyone can prosper. Ongoing learning is important. We are Investors in People accredited and each employee has 20 CPD days every year.

Our team's well-being is important. We have a mental health first aider and we are Thrive at Work accredited. Employees can also use private medical cover to access counseling.

Ethical and people first remote IT service copy
 

Environmentally friendly and community focussed

We are committed to protecting the planet. We know that we must change how we do things. It's an ongoing mission to reduce waste, recycle and become carbon zero. Recycling old laptops, enforcing a paperless office, sourcing local suppliers, and supporting remote working (to reduce fuel consumption) are ways that we minimise our impact on the environment and commit to ongoing improvements.

Giving back to the community is important to us. Our team gets involved in charity fundraisers including the Wolf Run and volunteering. We encouraged local businesses to donate their old laptops and matched the donations of brand-new laptops to local schools based in Stourbridge, Halesowen, Sandwell and Birmingham during lockdown to help disadvantaged children, even hitting the headlines.

Over the past few years, our Christmas cards have been replaced by a donation to the Black Country Food Bank. We also advocate support to the Armed Forces Community, having signed the Armed Forces Covenant and implemented favorable policies for Reservists. It feels good to give back and work alongside charities to offer generous discounts.

Remote IT support services
 

Proactive and
forward-thinking

Proactive and forward-thinking means:

  • Spotting errors before they become a problem.

  • Appreciation that technology does not stand still.

  • Recommending technology that will improve your IT infrastructure, and productivity.

  • Partnering with industry partners to keep informed of the latest trends and developments.

 

Proactive and forward thinking IT and technology for Birmingham
 

Continuous improvement
and Digitalisation

If we don't have a continuous improvement mentality then everyone stays still. Technology and cyber security threats keep evolving, so our service must too.

Evolving security: Our security packages are crafted specifically for SMEs in the West Midlands. They are updated to tackle new and evolving cyber threats, including the addition of ThreatLocker.

We keep up to date with the latest technology developments and share our findings with our security partners and our client base, through educational webinars and our newsletter.


Let's work together!

Continuous improvement with IT and digitalisation
 

Right From the Learning Centre

IT, cyber security and digitalisation learning resource for SME leaders

2 min read

10k Wolf run in aid of Walking with the Wounded

2 min read

Flight Club #SuperFastSocial

 

Make technology your competitive advantage

 

Let's work together!