Your virtual IT department. Quick fix to technology issues,
cyber-protection & strategic IT partners
It's like having your own IT department
For 20 years, we have provided outsourced IT support services to ambitious small and medium-sized businesses in the West Midlands.
We are a local, friendly and growing IT company, focused on not only fixing today's IT problems in the fastest possible time, but also helping small businesses achieve their long-term IT goals. Our knowledgable and friendly customer service team delivers this through a pro-active, partnership approach.
Our aim is to make the most of your existing technology and keep your business secure.
Small business IT support
We appreciate time is precious to small businesses. We do not over-engineer a solution, instead provide small business IT support that is affordable and proportionate to your business size and needs.
Our values are an essential part of our identity and we strive to be ethical and honest. We offer discounts to charities and regularly fundraise for local causes. We value our team, paying above market average, and encouraging personal development. Reducing our impact on the environment to become carbon neutral is another business ambition.
Fast response & proactive
We respond to your issues within minutes to keep you productive and working.
Majority of requests are resolved within 10 minutes.
Proactive, friendly team.
Anti-jargon, but informative.
Reach your business goals
Our experts help to plan your IT investments for maximum benefit and ROI.
From IT infrastructure upgrades to digitalisation.
Bespoke IT roadmap to fit your budget and targets.
Reduce risk & improve security
Secure your data.
Secure your supply chain.
Secure your business' future.
Ongoing security prevention & monitoring to reduce risk.
Our IT support and security service covers all of the West Midlands, including Birmingham, Stourbridge, Kingswinford, Halesowen, Dudley, West Bromwich, Kidderminster, Bromsgrove, Wolverhampton and Worcester
Who we work with
Small business IT support specialists
We work alongside SME business owners, senior leaders and office managers who oversee the IT for 10-100 team members.
We work best with like-minded SMEs, who excel in their area of specialism and take pride in customer service. We work with ambitious leaders who value their team and strive for continuous improvement.
We are a partner and an extension to your business, not just a supplier - your virtual IT department.
Business Owners and Leaders
Time is valuable. Do you spend too much time fixing IT problems instead of running your business? You are not an IT expert, but seek high productivity levels.
This is where we can make a difference. Working with us there's no more IT distractions - we take care of your IT so you can concentrate on running your business.
We will help you to forward plan IT maintenance and strategic improvements, so they are scheduled and budgeted. Pricing is predictable and scalable. Your data is secure and under control.
Let's show you how it works.
IT may be a small part of your role, but you are responsible for ensuring operations run smoothly. You suspect there are better IT companies in Birmingham and are wondering 'what's out there?'
If you are investigating outsourced IT support, we can help you spec and compile the information you need to present back to your team.
Once onboarded, we help to manage and plan your IT so you no longer need to worry about IT.
IT Solutions Across Sectors
Our clients specialise in a wide range of industries including financial services, charity and non-profit, professional services, manufacturing and engineering, property and construction, as well as warehouse and distribution sectors. From start-ups to established SMEs, manufacturers to market leading niche consumer brands, accountants and recruitment to media companies - we provide small business IT services.
Our clients have one thing in common: they want reliable IT that is affordable, secure and will enable their business to excel.
Superfast IT have been the preferred supplier to Alloy Heat Treatment for well over a decade. Their no-nonsense approach to solving our IT issues have made them part of our family. Never standing still, Superfast are always equipped to deal with any situation small or large and I would have no hesitation in recommending their expertise.
Whenever I run into an IT issue, the Superfast IT support team responds quickly and solves my problem right away. As a result, I'm able to get back to work with minimal disruption.
The service we receive from Superfast IT is excellent. With their help desk, we get a virtually instant response. Not someone on a mobile phone who is stuck under a desk somewhere.
I have been delighted with the service at Superfast IT, they are quick and efficient in resolving any issues we have. They provide the personal touch, and after dealing with faceless IT departments in the past, this is really refreshing.
Superfast IT are quick to respond, quick to resolve problems, and very pleasant to deal with. Based on my experience, I can strongly recommend them.
We’ve been very fortunate, our business has survived and remained buoyant during the pandemic, despite the challenging trading conditions of both COVID and Brexit. I have no doubt that Superfast IT played a pivotal role in this and our general growth over the last few years.
Get to know each other
Let's get to know each other, explore your business and see if we are a good match.
Visiting your office and putting a face to the name is important. We also perform a technical assessment to pinpoint areas of improvement.
You are onboarded. We deal with your previous IT company (if there is one) and vendors, for a stress free transition.
And best of all, we work together closely to plan your technology and reach your business goals.
We can't wait to work with you, but you need to make the first move... Get in touch.