- Case Study -
Big Button
UK Top 50 global strategic video agency
20+ Years of Seamless IT Support
Long-term IT support that adapts as the agency grows and keeps production moving without delays
Mark Burgess, Founder of global strategic video agency Big Button, discusses how Superfast IT was pivotal in supporting the company’s growth from a two-person team with no formal IT setup to a 16-strong creative business with seamless, secure, and fully managed IT infrastructure.
"I think it was just obvious, as the team grew issues such as, you know, security became more important. We just needed someone to take care of that for us so we could get on with the day to day running of our business."
Mark Burgess, Founder & CEO, Big Button, based in Birmingham.
Big Button
Case Study
Like many growing businesses, Big Button faced the challenge of scaling their operations without a formal IT infrastructure in place. Starting out as a two-person team with no shared servers or dedicated support, the company quickly realised that managing IT internally was unsustainable as the team expanded. With increasing demands on security, file storage, and connectivity, it became clear that a reliable, long-term IT solution was essential — one that would allow the team to focus on their creative work while ensuring the business remained secure, supported, and future-ready.
IT challenge
- Big Button needed a long-term IT partner to take control of their IT infrastructure so that Mark and his partner could get along with the day-to-day running of their business.
- Lack of security measures became a critical concern as the team grew and the need for proper data protection and system security increased.
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Scalability concerns emerged as expanding operations, increased email and file storage, and a growing number of devices added complexity to the IT environment.
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A reactive approach to IT meant issues often surfaced only when they disrupted workflows, leaving the team distracted and pulled away from their core responsibilities while trying to resolve technical problems.
About Big Button
Big Button is a UK Top 50 strategic video agency that specialises in producing video for businesses in three key verticals: Technology, Engineering, Rail, Financial, and Professional Services.
They are known for producing thoughtful, creative, and award-winning work. Their primary focus is on delivering clearly defined, measurable results that align with each client’s business objectives, because without that, video risks becoming a missed opportunity. Combining strategic insight, creative excellence, and a strong emphasis on return on investment.
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Testimonial
Mark Burgess, Founder & CEO, Big Button
Peace of mind from expert support
"Working with Superfast IT has given us the peace of mind we never had when managing things ourselves. - We met James at a networking group called BNI, and we were impressed with his approach. And that coincided with us starting to grow our business and grow our team"
Fast, dependable response when it matters most
“Their response times are incredible—whether remote or onsite, they resolve issues quickly and efficiently. - it's just the peace of mind of being able to put it into the hands of some experts who are monitoring it remotely, sometimes fixing problems before we know we've got them, and just getting us back up and running if there is, if there is ever a challenge."
Seamless support during critical premises moves
“We've had several premises moves in the time that we've been working with you, we've moved office probably four times, I think, and it's always been absolutely seamless, that the transition from one premises to the next has always been absolutely seamless"
Adapting with us through long-term growth
“They’ve been with us through over 20 years of growth, adapting our IT to match our evolving business needs.”
A people-first approach to IT
“It’s not just the tech—it’s the people. Everyone we deal with is knowledgeable, approachable, and genuinely helpful.
Emergency Response
"Following a critical firmware update to our NAS, our systems unexpectedly went offline. Mark Poulding went above and beyond by coming to our office at an unsociable hour to resolve the issue. It was crucial that we were back online immediately, as we were facing important deadlines. - We’re incredibly grateful for the swift response and support. It's reassuring to know that Superfast IT truly understands our business and is there for us when it matters most." - Chris Hodgson, Head of Post Production, Big Button
"The culture you have over there is one of great customer service, and we always feel like we never, ever feel forgotten. We've got a problem. We know that you're dealing with it."
Solution
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Introduced a fully managed IT support service, eliminating the need for in-house troubleshooting.
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Implemented secure and scalable infrastructure, including server setup, cloud solutions, and remote support.
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Provided ongoing monitoring and proactive maintenance, reducing downtime and identifying issues before they became problems.
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Delivered responsive helpdesk support, with prioritisation for business-critical issues.
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Supported multiple seamless office moves, handling all IT logistics for uninterrupted operations.
Outcome
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Freed the internal team to focus on core creative work, no longer distracted by IT issues.
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Ensured business continuity and peace of mind through expert monitoring and rapid incident response.
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Enabled the company to scale from 2 to 16 employees with reliable infrastructure and IT support in place.
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Strengthened data protection and cybersecurity, meeting the needs of a growing and increasingly digital operation.
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Built a long-term trusted partnership spanning over 20 years of consistent, high-quality service.
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