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    Supporting Edward's Trust office move

    We recently sat down with the CEO of Edward’s Trust, Yvonne Gilligan. She discussed how using IT support was at first a concern to her, as she had previously worked at large charities that had in-house IT support.

    Also, during 2017, Edward's Trust had an office move. An IT outage was simply not an option. Here, Yvonne discuss the move and her experience working with Superfast IT:

    Edwards Trust


    Superfast IT have since supported Edward’s trust for several years. Here is what they had to say about our service.

    Edward’s Trust is a unique charity offering holistic family bereavement support to children, young people and parents across the West Midlands who are facing loss and surviving bereavement.

    Video Transcript

    I’m Yvonne Gilligan; I’m chief exec of Edward’s Trust. We’re a bereavement charity, so we support parents with child loss and children with parental or sibling loss.

    I started here in September 2016, and I previously worked for really, really quite big charities with big in-house IT. So I must admit I was a bit nervous and full of trepidation, thinking oh no, what’s going to happen I’m working for a small charity?

    To my delight, I discovered Superfast. Edward’s Trust has worked with Superfast for a number of years, and I have to say that, it’s been absolutely wonderful, and I have never experienced such fantastic service from them. Whenever we have a problem, we’re on the phone and the speed in the response we get, so quickly and so efficiently is just exceptional.

    So we had a big building move that took place in December 2017, and it was kind of all hands on deck, and I won’t bore you with the details, but it was a little bit of a stressful kind of move. My really big worry given the nature of the services we provide, it was really important that everything was still working and we wanted to shut down our service for the least amount of time as possible.

    You hear usually when people move, oh it took ages for the IT and stuff to get running again. Well, it was amazing because we moved on the Monday, then we unpacked and had our wonderful technicians from Superfast on the Tuesday, and we were open for business on the Wednesday. So it was just a superb service, and I was absolutely delighted, and it completely exceeded my expectations actually.

    So I’d recommend Superfast to anybody, and in fact, I do, quite a lot.

    We would like to thank Yvonne and Edward’s Trust for their kind words about our service.

     

    What's next?

    If you are considering switching IT suppliers and you are unsure what to expect, then take a look at BCRS' journey. Their biggest concern was:

    "How does any small business, which isn’t qualified to distinguish between IT providers, choose a new company to work with?"

    Here's BCRS's guide on what to expect when switching IT suppliers and the steps they look during the process.

    What to expect when switching IT suppliers

     

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