Business IT Support

The IT support company that helps you win at business

 

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Microsoft partner

 

Introduction to IT support services and cybersecurity at Superfast IT

 

It's like having your own IT department

For almost 20 years, we have provided outsourced, remote IT support services to ambitious small and medium sized businesses in the West Midlands.

A local, friendly and growing IT company. We are focused on not only fixing today's IT problems in the fastest possible time, but also achieving small businesses long-term business goals. This is delivered by our knowledgable and friendly customer service team, through a pro-active, partnership approach.

Our managed IT service framework enables you to focus on your own business, while we look after your IT. Let's make the most of your existing technology and keep your business secure.

IT for small businesses: we appreciate that resources are precious to SMEs. This is why we don't over-engineer a solution, we will uncover an affordable solution that is proportionate to your business needs and company size. 

Our values are an important part of our identity and we strive to be ethical and honest. We offer discounts to charities and regularly fund raise for local causes. We value our team, paying above market average, encouraging personal development and wellbeing. Reducing our impact on the environment to become carbon neural is another business ambition.

 

Business IT support

We offer a number of business IT support services. These include IT support, cybersecurity, cloud computing, data back-up and disaster recover, Microsoft 365, telephones (VoIP), IT consultancy and connectivity - Internet, WiFi and 5G.

IT Support

Your virtual IT department. Quick fix to technology issues,
cyber-protection & strategic IT partners

Cybersecurity

Keep your business safe.
Security packages designed for SMEs. Guidance to pass IASME Cyber Essentials

Cloud Computing

Cloud solutions to fit your business needs & budget.
Future-proof your IT.
Remote working solutions

Data back-up

Back-up data stored on servers, Microsoft 365 email & apps, OneDrive, Teams & SharePoint. Reliable disaster recovery

Microsoft 365

Microsoft Partners: licensing, migration, support & advice. Teams, Power Automate (Flow) & OneDrive

Telephones

Cost effective, practical communication solutions for office & remote working. Traditional & cloud

IT Consultancy

Advisory tech partner. Uncover & implement technology to fit business goals & budget. From Infrastructure to ERP

Internet, WiFi & 5G

Resolving internet connectivity issues for commercial offices. Affordable, reliable & scalable

Microsoft_Partner Partners to the West Midlands Cyber Resilience Centre Gain your cyber essentials certification Armed Forces Covenant - supporting ex-military personel Good Business Charter - we are an ethical business and IT supplier Working alongside storagecraft for data management, cloud, storage and protection of data WatchGuard VPN is ideal for secure remote working Partners with Webroot for cybersecurity, threat protection, endpoint security and threat intelligence services to protect small businesses in Birmingham and the wider West Midlands. Working with Cisco to provide hardware, software, telecommunications telephones cloud equipment and other high-technology IT services Mental Health first aider - wellbeing advocated business Cyber essentials

Fast response rate

Calls connected within 10 seconds ⋅ Majority of tickets resolved in 10 minutes

 
Get in touch

 

Our mission:

To help small and medium sized businesses in the West Midlands to use technology better. Solving your biggest IT and technology concerns.

Fast response & proactive

Superfast response

 

Respond to challenges within minutes to maintain productivity.

Majority of requests resolved in 10 minutes.
Open 24/7, 365 days a year.

Proactive, friendly team. Anti-jargon, but informative.

Make the most of existing technology.

Local, UK based remote IT Support service team, proud to serve the West Midlands SME community.

Reach business goals

Reach Goals


Plan future IT investments for maximum benefit and ROI.

IT infrastructure upgrades to digitalisation.

Sector/industry specific tech experience.

We get to know your business inside out, understand your technology and unique needs.

Bespoke IT roadmap to fit your budget and targets.

Reduce risk, improve security

Reduce Risk copy


Secure your data.
Secure your supply chain.
Secure your business' future.

Ongoing security prevention & monitoring to reduce risk.

Choose between two distinct security packages, specifically designed with SMEs in mind; core & enhanced. 

Help you to achieve Cyber Essentials accreditation to demonstrate your  commitment to cybersecurity.

Superfast response

Fast response & proactive

We respond to your issues within minutes to keep you productive and working.

Majority of requests are resolved within 10 minutes.

Proactive, friendly team.
Anti-jargon, but informative.

Reach Business Goals

Reach your business goals

Our experts help to plan your IT investments for maximum benefit and ROI.

From IT infrastructure upgrades to digitalisation.

Bespoke IT roadmap to fit your budget and targets.

Reduce security risk

Reduce risk & improve security

Secure your data.
Secure your supply chain.
Secure your business' future.

Ongoing security prevention & monitoring to reduce risk.

Smooth sailing

Let your technology do the hard work.

 
Get in touch

 

Our IT support and security service covers all of the West Midlands, including Birmingham, Stourbridge, Kingswinford, Halesowen, Dudley, West Bromwich,  Kidderminster, Bromsgrove, Wolverhampton and Worcester
 

Who we work with

Small business IT support specialists

We work alongside SME business owners, senior leaders and office managers who oversee the IT for their 5-50 team members. 

We work best with like minded SMEs, who excel in their area of specialism and take pride in their customer service. We work with ambitious leaders who value their team and strive for continuous improvement.

We will be a partner, not just a supplier and an extension to your business - your virtual IT department.

Local IT support

Looking for small business IT support and a local IT company? If you are located in Birmingham, Stourbridge, Kingswinford, Halesowen, Dudley, Sandwell, Kidderminster, Bromsgrove, Wolverhampton or Worcester, and in search of a proactive and responsive IT company, all delivered with a first-class service, then we could be a good fit. Book a free consultation to learn how we could work together.
 

Book a free consultation

 

Who we help

Tackling IT challenges with small business leaders and office managers

Business Owners & Leaders

Time is valuable. Do you spend too much time  fixing IT niggles instead of running your business? You are not an IT expert, but you are responsible for IT and technology in your business.

That's where we can make a huge difference. Working with us there's no more IT distractions - we take care of your IT suppliers so you can concentrate on running your business. We help you to forward plan IT maintenance and strategic improvements, so they are scheduled and budgeted. Pricing is predictable and scalable. Your data is secure and under control.

Let us show you how it works.

Contact us
Remote IT support for business owners and leaders

Office Managers

IT may be a small part of your role, but you are responsible for ensuring operations run smoothly. You suspect there are better IT companies in Birmingham and are wondering 'what's out there?'

If you are investigating outsourced IT support, we can help you spec and compile the information you need to present back to your team. 

Once onboarded, we help to manage and plan your IT so you no longer need to worry about IT.

Contact us
IT support designed for office managers

Sector expertise

Our clients specialise in a wide range of industries including financial services, charity and non-profit, professional services, manufacturing and engineering, property and construction, as well as warehouse and distribution sectors. From start-ups to long-standing SMEs, manufacturers to market leading niche consumer brands, accountants and recruitment to media companies.

Our clients have one thing in common: they want reliable IT that is affordable, secure and will enable their business to excel.

Financial Services

Charity &
Non-profit

Professional Services

Engineering & Manufacturing

Property & Construction

Warehousing & Distribution

Don't take our word for it...

See our success stories.

Edwards Trust - IT support for this charity

NPA IT support case study




Edward's Trust

Managed IT support

Birmingham based charity Edwards Trust talking about our IT services and office move

 

Learn more




NPA

Business IT support

Small business IT support case study

 

Learn more
Superfast IT have been the preferred supplier to Alloy Heat Treatment for well over a decade. Their no-nonsense approach to solving our IT issues have made them part of our family. Never standing still, Superfast are always equipped to deal with any situation small or large and I would have no hesitation in recommending their expertise.
Dudley engineering and manufacturing business Alloy Heat Treatment
Frank Butler
Alloy Heat Treatment, Materials, Treatments and Surface Engineering, Dudley
Whenever I run into an IT issue, the Superfast IT support team responds quickly and solves my problem right away. As a result, I'm able to get back to work with minimal disruption.
Kingswinford based chartered accountants Wilkes Tranter
Phil Arch
Wilkes Tranter & Co, Chartered Accountants, Kingswinford
The service we receive from Superfast IT is excellent. With their help desk, we get a virtually instant response. Not someone on a mobile phone who is stuck under a desk somewhere.
Financial services, Wolverhampton based BCRS and their IT support
Paul Kalinauckas
BCRS Business Loans, Financial Services, Wolverhampton and Birmingham
I have been delighted with the service at Superfast IT, they are quick and efficient in resolving any issues we have. They provide the personal touch, and after dealing with faceless IT departments in the past, this is really refreshing.
Business insurance brokers & advisors based in Hagley Stourbridge Gravity Risk.jpg
Wendy Ashley
Gravity Risk, Business Insurance Brokers & Advisors, Hagley, Stourbridge
Superfast IT are quick to respond, quick to resolve problems, and very pleasant to deal with. Based on my experience, I can strongly recommend them.
Autism West Midlands - charity based in Smethwick Sandwell and Birmingham
Jonothan Shephard
Autism West Midlands, Charity, Smethwick, Sandwell and Birmingham
We’ve been very fortunate, our business has survived and remained buoyant during the pandemic, despite the challenging trading conditions of both COVID and Brexit. I have no doubt that Superfast IT played a pivotal role in this and our general growth over the last few years.
Co-ordsport distributors and major motorsport and automotive suppliers that needed remote IT support in Tipton Dudley
Peter Collinson
Co-ordsport, Motorsport and Automotive supply & distributors, Tipton, Dudley
 

You make the first move

How do we work together?

Get in touch

The first step is to get in touch. Call, email, fill out our website contact form or book some time with an expert:

Website contact form

0121 309 0090

support@superfast-it.com

Book time with an expert

 

IT consultancy

 

IT for SMEs


Get to know each other

Let's get to know each other, explore your business and see if we are a good match.

Visiting your office and putting a face to the name is important. We also perform a technical assessment to pinpoint areas of improvement.

IT('s) sorted!

You are onboarded. We deal with your previous IT company (if there is one) and vendors, for an agro free, smooth transition.

And best of all, we work together closely and plan your technology to reach your business goals.

We can't wait to work with you, but you need to make the first move... Get in touch.

Get in touch

Ready to resolve your IT and technology issues?

Fill out the form below. One of our team will get back in touch shortly.

 

More than just an
IT supplier

People first. Ethical. Honest. Friendly. Professional.

Community focussed. Environmentally conscious.

Proactive. Forward thinking. Continuous improvement. Digitalisation.

 
Let's work together!

Ethical and people first

We are an ethical business, backed by our accreditation from the Good Business Charter. We uphold strong business values and demonstrate responsible business practises.

Our people come first. No business can deliver a first-class service and fast response without a dedicated team. We are a friendly bunch and strive to create a modern, positive working environment where everyone can prosper. Ongoing learning is important.
We are Investors in People accredited, and our team get 20 days every year, dedicated to personal development.

Our teams' wellbeing is important. Lockdown has been tough for the best of us, so we put in place a trained mental health first aider and private medical cover that covers counselling.

Ethical and people first remote IT service copy
 

Environmentally friendly and community focussed

We are committed to protecting the planet. We know that we must change how we do things. It's an ongoing mission to reduce waste, recycle more and work towards becoming carbon zero. Recycling old laptops, being a paperless office, sourcing local suppliers and supporting remote working (to reduce fuel consumption) are ways that we minimise our impact to the environment and commit to improve moving forward.

Giving back to the community is important to us. Our team get involved in charity fundraisers including the Wolf Run. We encouraged local businesses to donate their old laptops and matched the donations of brand-new laptops to local schools based in Stourbridge, Halesowen, Sandwell and Birmingham during lockdown to help disadvantaged children (even hitting the headlines) .

Over the past few years, our Christmas cards have been replaced by a donation to the Black Country Food Bank. It feels good to be able to give back and work alongside charities to offer generous discounts.

Remote IT support services
 

Proactive and
forward thinking

Proactive and forward thinking means:

  • Spotting errors before they become a problem.

  • Appreciation that technology does not stand still.

  • Recommending technology that will improve your IT infrastructure, productivity, service delivery as well as sales and marketing activity.

We are an SME and understand that time and resources are precious, and how important it is for small businesses to stay keep one step ahead of competition. This is why we create a custom technology roadmap taking into account your individual business needs and budget.

Through our account management, we keep in regular contact with you to review, discuss and communicate updates or recommendations.

Proactive and forward thinking IT and technology for Birmingham
 

Continuous improvement
and Digitalisation

If we don't have a continuous improvement mentality then everyone stays still. Technology and cybersecurity threats keep evolving, so our service must too.

Evolving security: Our security packages are crafted specifically for SMEs in the West Midlands and are up to date to tackle new and evolving cyber threats.

We keep up to date and share our findings about new technology trends. We live in an increasingly digital and connected world. Digitalisation is changing how businesses work and your customers expectations.

Beyond buying the latest IT system and tech asset such as computers, servers, networks and software, we advise your team how they can use digital tools in every aspect of their daily activities to improve how they work. Also understand the:

  • Technology needed to not be left behind

  • New, viable and affordable IT

  • Advice technology for today and the future 

Let's work together!

Continuous improvement with IT and digitalisation
 

Right From the Learning Centre

IT, cybersecurity and digitalisation learning resource for SME leaders
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Are you missing out on Home Office-funded Cyber Security?

Sep 13, 2021by Katherine Garratt
14 min read

Interview with CYBER EXPERT James Cash: Manufacturing & cybersecurity

Sep 10, 2021by Katherine Garratt
3 min read

Cybersecurity and networking virtual event

Aug 31, 2021by Katherine Garratt

 

Make technology your competitive advantage

Improve your security, reduce risk and achieve success with our fully managed IT support service

 

Let's work together!