No, we don’t require our customers to sign up for long contracts and we’re happy to work under a monthly rolling agreement.

Some companies we work with prefer fixed-term IT support contracts and we can accommodate this too.

Yes and we have been involved in some really exciting projects over the past 12 months. We are experts in:

· Internet, WiFi and connectivity
· Installation, maintenance and data backup
· Cloud computing
· Securing your supply chain
· Pass Cyber Essentials certification
· Install data cabling
· Supply computer and network equipment
· Cloud VoIP telephone systems
· Microsoft Office 365 licensing

Our core hours are weekdays 8am-5pm, and outside of these hours, we also offer a 24/7/365 emergency service.

When you need help quickly, you will usually be able to speak with one of our team within 60 seconds.

The cost of remote IT support is around £39-£45 per computer, per month when you sign up for our subscription-based managed IT service.

There are a number of variables that can influence the price, including the number of servers, complexity of IT and whether you need 8am-5pm Monday - Friday or 24/7 cover.

Contact us for an accurate quote.

Services not included in the cost of our managed IT support include:

• Leased lines and broadband

• Enhanced cyber security

• Cloud telephone systems

• Microsoft 365 licensing

• Offsite backup and disaster recovery services

• Supply of computer equipment

• Project work and professional services

All of these services are quoted and approved separately. Project/consultancy work is carried out on a fixed-fee basis. There are no hidden charges or surprise bills.

Find out more on our services page.

The main ways you access our service is by telephone or email.

For non-urgent requests, email is the simplest way to contact our team, or when you need help quickly, we’re on hand to take your call.

You will also have access to a dedicated virtual IT manager, our service manager, and directors as escalation paths.

Read our blog for full details: How to access IT support at Superfast IT

No! We have a customer onboarding process designed and refined to make the transition to Superfast IT seamless.

We speak to your old IT company and make arrangements, so you can run your business, as BCRS found in this case study.