IT Support Pricing

No, we don’t require our customers to sign up for long contracts and we’re happy to work under a monthly rolling agreement.

Some companies we work with do want longer contracts with fixed pricing and we can accommodate this too.

Yes and we have been involved in some really exciting projects over the past 12 months. We are experts in:

· Internet, WiFi and connectivity
· Installation, maintenance and back-up of servers
· Cloud computing
· Securing your supply chain
· Pass cyber essentials certification
· Install data cabling
· Supply computer and network equipment
· Cloud telephone systems
· Microsoft 365 licensing

Our core hours are weekdays 8am-5pm, and outside of these hours, we also offer a 24/7/365 emergency service.

When you need help quickly, you will usually be able to speak with one of our team within 60 seconds.

Services not included in the cost of our managed IT support include:

• Leased lines and broadband

• Enhanced cybersecurity

• Cloud telephone systems

• Microsoft 365 licensing

• Offsite back-up and disaster recovery services

• Supply of computer equipment

• Project work and professional services

All of these services are quoted and approved separately, and project work is carried out on a fixed-fee basis. There are no hidden charges or surprise bills.

Find out more on our services page.

The main ways you access our service is by telephone or email.

For non-urgent requests, email is the simplest way to contact our team, or when you need help quickly, we’re on hand to take your call.

You will also have access to a dedicated primary technician, our service manager and our directors as escalation paths.

You can begin working with us at any time – even during lockdown!

We have a customer onboarding process designed and refined to make the transition to Superfast IT a seamless one.

We speak to your old suppliers and sort everything out, you can get on with running your business, as BCRS found.