Remote IT support costs
IT Support Pricing
Many factors go into IT support pricing. It can be difficult to provide an exact figure for all situations. This is why we have provided example managed IT service packages below. Our remote IT support cost works like a subscription, with prices based per person, per month. Below is a rough guide to the cost of remote IT support costs for small businesses in Birmingham and the West Midlands. For an accurate price, request a quote.
Example 1
10 person business
£39
per person, per month
£390 per month
Managed IT service pricing based upon:
10 staff, each with a laptop
Office based in Birmingham, but mainly work remotely
No on-site servers,
fully migrated to the cloud
Example 2
25 person business
£43
per person, per month
£1,093 per month
Managed IT service pricing based upon:
25 workstations
Business based in Dudley
1 on-site server
1 site
Example 3
50 person business
£43
per person, per month
£2,150 per month
Managed IT service pricing based upon:
50 workstations
Offices based in Halesowen and Wolverhampton
2 on-site servers
50 IT users spread across 2 sites
How do we calculate the cost of IT support?
The final cost for our managed IT service depends on a number of factors, including:
- How many team members use IT
- Number of workstations
- Number of servers
- Complexity of your IT infrastructure and applications
- Your security plan: Core or enhanced
- Weekday 8am-5pm or 24/7
We also carry out an in-depth technology assessment where we visit your locations and collect all the information we need to provide a remote IT support cost.
What's included in the cost of remote IT support?
All of the example prices above are a rough guide for the cost of managed IT service in Birmingham and the surrounding areas. All of the example IT support prices include the following services:
Read our blog for more details of what's included in IT support.
Expert advice
Virtual IT manager anddedicated primary engineer
IT management
& administration
Identify re-occuring problems.
24/7 monitoring
Unlimited remote &
on-site support
What's included with the cost of IT support?
Your strategic partner
We work collaboratively and create a bespoke technology roadmap as part of your IT support cost. The roadmap identifies technology that meets your budget and business goals. You won't be left behind.
We provide IT audits, insights and horizon scanning for suggested improvements which is all included in the cost of our IT support.
Bespoke IT roadmap
Annual strategic planning meeting
Frequently Asked Questions
You have questions. We've got answers.
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Do I have to sign a long contract?
No, we don’t require our customers to sign up for long contracts and we’re happy to work under a monthly rolling agreement.
Some companies we work with do want longer contracts with fixed pricing and we can accommodate this too.
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Can we take care of all your IT needs?
Yes and we have been involved in some really exciting projects over the past 12 months. We are experts in:
· Internet, WiFi and connectivity
· Installation, maintenance and back-up of servers
· Cloud computing
· Securing your supply chain
· Pass cyber essentials certification
· Install data cabling
· Supply computer and network equipment
· Cloud telephone systems
· Microsoft 365 licensing -
What hours do you cover?
Our core hours are weekdays 8am-5pm, and outside of these hours, we also offer a 24/7/365 emergency service.
When you need help quickly, you will usually be able to speak with one of our team within 60 seconds.
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What is remote IT support cost?
The cost of remote IT support is around £40-£45 per computer, per month when you sign up to our subscription-based 'Managed IT Service'.
There are a number of variables that can influence the price, including the number of servers, complexity of IT and whether you need 8-5 or 24/7 cover.
Contact us for an accurate quote.
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What's not included in IT support?
Services not included in the cost of our managed IT support include:
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Leased lines and broadband
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Enhanced cybersecurity
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Cloud telephone systems
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Microsoft 365 licensing
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Offsite back-up and disaster recovery services
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Supply of computer equipment
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Project work and professional services
All of these services are quoted and approved separately, and project work is carried out on a fixed-fee basis. There are no hidden charges or surprise bills.Find out more on our services page.
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How do I access IT support?
The main ways you access our service is by telephone or email.
For non-urgent requests, email is the simplest way to contact our team, or when you need help quickly, we’re on hand to take your call.
You will also have access to a dedicated primary technician, our service manager and our directors as escalation paths.
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Is it hard to switch IT companies?
You can begin working with us at any time.
We have a customer onboarding process designed and refined to make the transition to Superfast IT seamless.
We speak to your old suppliers and sort everything out, you can get on with running your business, as BCRS found.