IT support Birmingham

Frequently Asked Questions - IT Support Birmingham

• How much does outsourced IT support in Birmingham cost for SMEs?

  Our packages are tailored to your IT infrastructure needs with predictable monthly pricing. Most SMEs find that the value far outweighs the cost through reduced downtime and improved productivity.

• What’s included in your managed IT support services in Birmingham?

  Unlimited help desk support, proactive monitoring, patching, backups, cyber security, Microsoft 365 support, and strategic IT advice.
  

• Do you provide local on-site IT support in Birmingham and the West Midlands?

  Yes. Our Birmingham-based engineers deliver proactive support services and can be on-site quickly whenever needed.

• Is cyber security protection included in your IT support packages?

  Yes. All packages include security as standard — patching, endpoint protection, MFA, monitoring, and Cyber Essentials support for your IT systems.

• Do you provide Microsoft 365 support and cloud IT services in Birmingham?

  Absolutely. We’re specialists in Microsoft 365 and Azure, helping you migrate, optimise, and get the most value from your tools with flexible cloud solutions.

• How do you make switching IT providers low risk?

  We manage the entire onboarding process — from auditing your systems to liaising with your current provider — ensuring we minimise downtime.

• Do you have references or case studies from Birmingham businesses like ours?

  Yes. We provide tailored services to businesses in Birmingham across sectors such as professional services, manufacturing, and charities. References are available on request.

• Can your IT support scale as our business grows?

  Yes. Whether you’re adding staff, sites, or new technology, our IT support delivers scalable services that grow with you and meet your business requirements.

• Are you insured if something goes wrong?

  Yes. We carry professional indemnity and cyber liability insurance.

• How do I know you’ll still be around in 5 years?

  We’ve been in business providing IT services to Birmingham businesses for over 20 years, are financially stable, and have our own continuity and disaster recovery plans in place.

• Can you help us meet compliance requirements like Cyber Essentials or ISO 27001?

  Yes. We support compliance with GDPR, Cyber Essentials, and ISO 27001 frameworks.

• Do you have CSR and environmental commitments?

  Yes. We support our local community and businesses in Birmingham through apprenticeships and partnerships, and follow environmental policies to reduce our carbon footprint.

• Do your IT support services cover remote workers?

  Yes. Our IT support services cover remote workers through responsive remote support and a dedicated service desk, helping ensure your systems remain secure wherever your team is working.