IT support Birmingham

Frequently Asked Questions About IT support in Birmingham

• How much does IT support cost?

  Our Birmingham- based managed IT support costs from £39 per month, but this will be dependent upon the number of sites, servers, workstations, and IT users. For more information visit our pricing page. For a quick quote get in touch.

• What’s included in our managed IT service in Birmingham?

  Our managed services is designed for small and medium-sized businesses. It includes:

  • Unlimited expert advice and guidance
  • Management and administration of your IT systems
  • Unlimited remote and on-site support for IT issues
  • Essential cyber security to keep you safe from criminals
  • Backup and disaster recovery for servers and Microsoft 365 data
  • Website hosting and domain name

   
  For more information visit our blog: What’s included in IT support.

• Can you take care of all our IT support needs?

  Yes, outside of managed IT service, we also offer:

  • Internet connections
  • Server installation, maintenance and back-up
  • Moving to the cloud computing
  • Pass Cyber Essentials and other security certifications, including ISO27001.
  • Implement automation
  • Data cabling
  • Supply computer and network equipment
  • VoIP cloud telephone systems
  • Microsoft Office 365 licensing
  • IT Infrastructure

   
  For more information visit our IT support and services page.

• What type of companies do we work with?

  We work with some great clients based in Birmingham, across various sectors including: 

  • Charities, non-profit, third sector
  • Financial services
  • Manufacturing, engineering, medical device
  • Professional services – creative, finance, insurance, loans, recruitment
  • Property and construction
  • Warehousing and distribution

  Our largest client is a 24/7 call centre with 200 staff. The smallest is a training company with a team of two. Visit our case studies page to see the companies we work with and projects we have completed.

• Do you support Macs?

  Yes. We are able to provide the same level of service for Apple Macs and PCs. We work with a number of media and creative agencies that have either mostly Mac or 100% Mac setup.

• What are your IT support hours?

  Our core hours are 8am to 5pm, Monday to Friday.

  Outside of these hours we also offer a 24/7 emergency service. 

• Will I have to sign a long contract?

  No, we don’t require our customers to sign long contracts. We are happy to work under a monthly rolling agreement or sign contracts with fixed pricing over a 12-, 24- or 36-month period. 

• How do we access Birmingham IT support?

  The main ways you access our service is by telephone (0121 309 0090) or email (support@superfast-it.com). 

  For non-urgent requests, email is the simplest way to contact our team, or when you need help quickly, we’re on hand to take your call. You will also have access to a dedicated primary technician, our service manager, and our directors as escalation paths.

  See our dedicated blog about accessing remote and onsite IT support at Superfast IT Birmingham.

• How will you backup data?

  As part of our standard IT support service, we backup servers every day. Four copies of data is stored in three separate locations. In addition to this, we also backup Office 365 cloud data three times a day, including Outlook emails, OneDrive, Teams, and SharePoint data. Find out more in our blog: How do we backup your data? and Advantages of data backup and recovery.

• What IT support can Superfast IT Birmingham offer?

  We provide tailored IT support packages for small businesses in Birmingham, to meet your IT, security, cloud and IT infrastructure needs. Your IT will be monitored round the clock to prevent IT issues from ever occurring.

• How quickly can an IT engineer get to my business in Birmingham?

  Birmingham is located only 25-minutes from the Superfast IT offices. We can provide face-to-face support quickly.

• Why choose IT support from Superfast IT Birmingham?

  We are different to many IT companies. Our clients enjoy the long-term partnerships we develop, with a friendly, technical team that offers expert advice rather than a hard sell. Our clients appreciate our customer service alongside our prompt response times.
  
  Notably, we offer core cyber security as standard, and site visits do not come at an extra cost.