Predictable
monthly cost
Monthly subscription, rolling support contract. One month's notice.
Enjoy the benefits of working with Superfast IT Birmingham for your IT support:
Proud to work with many excellent businesses based in Birmingham.
HQ on Kings Norton Business Centre and a number of offices spread across the West Midlands including Digbeth, Marston Green and Selly Oak.
With an office in Birmingham, BCRS specialise in providing loans to SMEs across the West Midlands.
HQ in Birmingham, Siddall Jones are specialists in property sales, letting and property management across Birmingham City Centre, the Jewellery Quarter, Winston Green, Summerfield, Edgbaston, Hall Green, Hockley, Knowle, Acocks Green Mosely and Saltly.
Our Business IT support packages are designed for small and medium sized businesses. We understand that time and resources are precious. This is why we have designed cost effective, proportionate IT and security solutions.
Customer Satisfaction
Happy Clients
Calls answered in 10 seconds
We have used Superfast IT since 2004, and I recommend them highly. Their expertise has enabled us to streamline our IT set-up and keep all of our users and data secure. Their response times are fantastic, and they are a pleasure to deal with.
We have been using SuperFast-IT now for 9 years and can not fault them. They are very professional and help us step by step with any IT issues we may have. So thanks guys!!
If you're a Birmingham business, the first step is to get in touch. Call, email, fill out our website contact form or book some time with an expert:
Let's get to know each other, explore your business and perform a technical assessment to pinpoint areas of improvement. We develop a Technology Success Plan so you can win at business.
You are onboarded. We deal with your previous IT company (if there is one) and vendors, for a stress-free, smooth transition.
And best of all, you start getting results from your technology from the start. We can't wait to work with you, but you need to make the first move... Schedule a call.
Get tailored pricing for your business.
What is IT support?
What's included in IT support?
What's not included in IT support?
Expert advice and guidance
Virtual IT manager and dedicated primary engineer
IT management and administration
Unlimited remote and on-site support
Core cyber security protection
Back-up and data recovery
You receive advice and guidance from your virtual IT manager and dedicated primary engineer. Bounce ideas off us. Find a tech solution. Make sure that you are buying the right equipment and not wasting money. Make the most out of your existing IT and uncover opportunities for improvement.
We keep your IT up-to-date, which will prevent many IT issues from ever occurring. We provide day-to-day maintenance; daily monitoring and issue prevention, keeping your IT systems secure and ensuring security measures are operational and effective.
Many issues can be quickly resolved remotely over the phone or via screen share. We also provide on-site support at no extra cost. During the pandemic, we continued to provide on-site support. Our team is familiar with adhering to onsite security and safety precautions. This includes pre-arranging site visits, signing in, wearing face masks, and completing health and safety assessments where necessary.
Cyber security is included as standard in our IT support. This is a major benefit and differentiator of our managed IT service package. When you sign up, you will automatically enroll to our core security pack. This offers a base level of security for SMEs on a budget, with the option to upgrade to the enhanced security pack.
Your data and emails are in safe hands. Servers are backed every hour, with three additional copies of data backed up and stored in separate locations. That’s four copies altogether.
Your data is always retrievable, whether you have a fire, flood, laptop stolen or cyber incident. Microsoft 365 data is also recoverable.
Website hosting and domain is included. Your website will be properly configured and secured with the correct SSL certificate. This consolidates the number of suppliers you use and reduces admin to save you time.
Our Birmingham- based managed IT support costs from £39 per month, but this will be dependent upon the number of sites, servers, workstations, and IT users. For more information visit our pricing page. For a quick quote get in touch.
Our managed services is designed for small and medium-sized businesses. It includes:
For more information visit our blog: What’s included in IT support.
Yes, outside of managed IT service, we also offer:
For more information visit our IT support and services page.
We work with some great clients based in Birmingham, across various sectors including:
Our largest client is a 24/7 call centre with 200 staff. The smallest is a training company with a team of two. Visit our case studies page to see the companies we work with and projects we have completed.
Yes. We are able to provide the same level of service for Apple Macs and PCs. We work with a number of media and creative agencies that have either mostly Mac or 100% Mac setup.
Our core hours are 8am to 5pm, Monday to Friday.
Outside of these hours we also offer a 24/7 emergency service.
No, we don’t require our customers to sign long contracts. We are happy to work under a monthly rolling agreement or sign contracts with fixed pricing over a 12-, 24- or 36-month period.
The main ways you access our service is by telephone (0121 309 0090) or email (support@superfast-it.com).
For non-urgent requests, email is the simplest way to contact our team, or when you need help quickly, we’re on hand to take your call. You will also have access to a dedicated primary technician, our service manager, and our directors as escalation paths.
See our dedicated blog about accessing remote and onsite IT support at Superfast IT Birmingham.
As part of our standard IT support service, we backup servers every day. Four copies of data is stored in three separate locations. In addition to this, we also backup Office 365 cloud data three times a day, including Outlook emails, OneDrive, Teams, and SharePoint data. Find out more in our blog: How do we backup your data? and Advantages of data backup and recovery.
We provide tailored IT support packages for small businesses in Birmingham, to meet your IT, security, cloud and IT infrastructure needs. Your IT will be monitored round the clock to prevent IT issues from ever occurring.
Birmingham is located only 25-minutes from the Superfast IT offices. We can provide face-to-face support quickly.
We are different to many IT companies. Our clients enjoy the long-term partnerships we develop, with a friendly, technical team that offers expert advice rather than a hard sell. Our clients appreciate our customer service alongside our prompt response times.
Notably, we offer core cyber security as standard, and site visits do not come at an extra cost.
IT has become unmanageable and taking up too much time. Chasing your IT provider has become the norm. Your time could be better spent on running your business, not on IT niggles.
Does it feel like you're being bombarded with technical jargon? It shouldn't feel like you can't understand IT or security. We speak in plain English and only have UK based call centres.
Slow IT? Things keep crashing? Your IT performance isn't measured or there is little ROI visibility. Too much down time and your team complain about IT.
Firefighting IT issues?
You only hear from your IT support to report an issue. No forward planning or advice on how to improve.
No time to research and learn about cyber security. Unsure if your business is secure or what affordable security is available for an SME in Birmingham.
No one has checked whether your data is being backed-up.
You want to keep up-to-date with new technology and not be left behind, but you are not sure what IT you need or what is possible for your digital transformation.
What is viable and affordable?
"When I had to start working from home at the start of Covid-19 lockdown, I had so many tech issues and I was calling Superfast IT at least 2 to 3 times a day requiring assistance, but they just called back sorted it and had a natter. They are such a friendly team and I cannot recommend them enough"
★★★★★ Google review
Searching for a friendly IT company in Birmingham? We are ready to help.
We cover Birmingham city centre, Jewellery Quarter, Digbeth, Erdington, Edgbaston, Harborne, Moseley, Kings Heath, Kings Norton and the surrounding areas.
Reliable, secure IT solutions are crucial to the smooth running of your business. We work with 80 small businesses, keeping IT running smoothly for 1,500 people in Birmingham and the surrounding areas.
We work hard to be one of the best IT companies in Birmingham. But it is collaborating with vibrant SMEs in Birmingham that has made us who we are today.
Birmingham has much to boast; HS2, the metro extension, potential gigafactories, a vibrant city centre, Commonwealth Games 2022 and an innovative creative hub in Digbeth. The region has an ambitious digital plan including 5G test pilots. We are here to support the region's excellent SME community and to help your business take advantage of these opportunities, with the right IT to thrive.
We think Birmingham is a great place to do business. Why not get in touch with us and see if we can work together?
Speak to support within minutes.
Most IT issues resolved within 10 minutes
What is proactive IT?
24/7 or Monday-Friday cover
No jargon, just helpful advice
Friendly customer service
Continuous updates & proactive communication
On-site visits within Birmingham & the surrounding areas
Procurement of appropriate hardware on your behalf
Out of hours maintenance and patching to keep your devices up to date & protected
Data analysis and assessments to identify reoccurring problems & pinpoint the route of any issues
Drive your business growth
through technology
How IT helped our client to grow.
Our experts help to plan your IT investments for maximum benefit & ROI
From IT infrastructure upgrades to digitalisation
Sector/industry specific tech experience & solutions
We get to know your business inside out, understand your technology stack & unique needs
Bespoke IT roadmap to fit your budget & targets
Annual strategic planning meetings to ensure your IT roadmap is aligned to your business goals, with built in timescales and cost planning
Ongoing account management and IT audits to identify where improvements can be made & technology recommendations to grow your business
Peace of mind that you're protected against malware and ransomware
Cyber security for small businesses
Secure your data.
Secure your supply chain.
Secure your business' future.
Ongoing security prevention & monitoring to reduce risk.
Choose between two distinct security packages, specifically designed with SMEs cyber security in mind.
Achieve Cyber Essentials and ISO 27001 accreditation to demonstrate your commitment to cyber security.
Undergo security audits to comply with ISO requirements.
Monthly subscription, rolling support contract. One month's notice.
Maintenance, auditing and preventative measures for less downtime and more productivity.
IT questions and concerns resolved via our service desk and virtual IT manager.
Save time. We deal with Microsoft 365, internet, and telephony. Supplier costs included in your monthly invoice so there's less admin.