Eliminate IT Problems
Proactive IT support to prevent IT issues causing business disruption.
Proactive IT support to prevent IT issues causing business disruption.
Comprehensive cyber security controls in all IT support packages.
Expert guidance and support to help you use technology to prosper.
A team of qualified experts
24/7 proactive monitoring and maintenance
Specialists in companies with 10-100 IT users
Superfast response time when you need IT support
Helpdesk open 8 am to 5 pm Monday to Friday
Emergency Out-of-Hours IT Support
Exclusive coverage of Greater Birmingham and The Black Country for a fast on-site response.
Ownership of issues and help with third-party applications
Qualified cyber security professionals
Superfast IT is a Cyber Essentials Certification Body
Comprehensive cyber security is included as standard with our IT support service
Server backups with automatic offsite replication
Microsoft 365 backup included to protect your cloud data
An assigned account manager who will meet with you regularly
Identify and manage the risk within your IT systems
Make the most of your technology investments
Use technology in new, business-boosting ways
Access your IT support information anytime with the Superfast IT App
We are proud to provide IT support services to more than 80 small businesses across Birmingham who no longer struggle with technology.
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Here's a little background information so you can get to know us a little better.
Superfast IT is a privately-owned family business
Superfast IT is financially stable and growing steadily
Superfast IT is local to you. We cover Greater Birmingham and The Black Country.
Our 15-strong team is big enough to cope yet small enough to care.
Check our Google reviews to see our clients' appreciation for our outstanding service.
Superfast IT has provided IT support in Birmingham since 2002.
Superfast IT has long-standing client relationships with businesses across Great Birmingham and The Black Country.
Superfast IT is partnered with Microsoft and other IT industry leaders to offer you the best technology.
Our Birmingham- based managed IT support costs from £39 per month, but this will be dependent upon the number of sites, servers, workstations, and IT users. For more information visit our pricing page. For a quick quote get in touch.
Our managed services is designed for small and medium-sized businesses. It includes:
For more information visit our blog: What’s included in IT support.
Yes, outside of managed IT service, we also offer:
For more information visit our IT support and services page.
We work with some great clients based in Birmingham, across various sectors including:
Our largest client is a 24/7 call centre with 200 staff. The smallest is a training company with a team of two. Visit our case studies page to see the companies we work with and projects we have completed.
Yes. We are able to provide the same level of service for Apple Macs and PCs. We work with a number of media and creative agencies that have either mostly Mac or 100% Mac setup.
Our core hours are 8am to 5pm, Monday to Friday.
Outside of these hours we also offer a 24/7 emergency service.
No, we don’t require our customers to sign long contracts. We are happy to work under a monthly rolling agreement or sign contracts with fixed pricing over a 12-, 24- or 36-month period.
The main ways you access our service is by telephone (0121 309 0090) or email (support@superfast-it.com).
For non-urgent requests, email is the simplest way to contact our team, or when you need help quickly, we’re on hand to take your call. You will also have access to a dedicated primary technician, our service manager, and our directors as escalation paths.
See our dedicated blog about accessing remote and onsite IT support at Superfast IT Birmingham.
As part of our standard IT support service, we backup servers every day. Four copies of data is stored in three separate locations. In addition to this, we also backup Office 365 cloud data three times a day, including Outlook emails, OneDrive, Teams, and SharePoint data. Find out more in our blog: How do we backup your data? and Advantages of data backup and recovery.
We provide tailored IT support packages for small businesses in Birmingham, to meet your IT, security, cloud and IT infrastructure needs. Your IT will be monitored round the clock to prevent IT issues from ever occurring.
Birmingham is located only 25-minutes from the Superfast IT offices. We can provide face-to-face support quickly.
We are different to many IT companies. Our clients enjoy the long-term partnerships we develop, with a friendly, technical team that offers expert advice rather than a hard sell. Our clients appreciate our customer service alongside our prompt response times.
Notably, we offer core cyber security as standard, and site visits do not come at an extra cost.
Choosing an IT support company for your business is complicated. The costs of making a mistake can be huge.
There are many IT support companies in Birmingham; they can all appear the same. Choice paralysis might make you stick with the status quo even though you know you need to change for the good of your business.
That's why we've created an easy-to-understand guide to help you. It contains 41 pages packed with impartial information so you can make a fully-informed choice. We've also included our IT support package and pricing information to compare.