Articles & News

from the team at Superfast IT

 

Response time

5 min read

IT support help desk response time

How long will it take to solve our IT support issue? This is one of the most common questions we are asked. IT support response time and resolve time can drastically differ from one IT company to another. While IT issues have differing levels of...

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Email quarantine user guide

3 min read

Navigating and Releasing Quarantine Emails

Email filtering helps to stop spam and junk mail from entering your inbox. But there will be instances where email filtering systems need your help...

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Cyber Essentials checklist - questions to ask your IT company

6 min read

Cyber Essentials Checklist: Can Your IT Provider Help You Pass?

Many businesses turn to their IT company to help them pass Cyber Essentials accreditation. The National Cyber Security Centre (NCSC) recently...

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Outsourced IT infrastructure projects and upgrades - WiFi & internet, servers, data back-up, security, cloud telephone, Microsoft 365 and cloud computing

6 min read

What's Not Included in IT Support?

IT companies offer a variety of IT services. These can be split into two main areas: IT support and IT project work. In this article, I list the most...

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KASEYA HACK AFFECTING BUSINESSES WORLDWIDE

2 min read

Statement on Kaseya hack affecting small businesses worldwide

You may have seen in the news over the weekend, Kaseya had a massive ransomware attack which has affected thousands of small and medium-sized...

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Superfast IT joins the West Midlands Cyber Resilience Centre to help small businesses with their cyber security

2 min read

Superfast IT joins the West Midlands Cyber Resilience Centre

Managed IT service provider, Superfast IT, has become the first IT company to gain the West Midlands Cyber Resilience Centre Business Start...

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Good Business Charter Accreditation for ethical business practices

2 min read

Good Business Charter Accredited

If you didn’t know already, Superfast IT is an ethical business. We strive to be ethical in the way we do business, how we treat our team, suppliers...

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