IT support Birmingham.

IT support to help you win at business.

Business-grade IT Support

Enjoy the benefits of working with Superfast IT Birmingham for your IT support:

IT issues fixed quickly
Protection from cybercriminals
Better use technology to drive business growth
Prevent IT problems
Never worry about back-ups again
Harness the full power of IT in your business
A single point of contact for IT

Autism West Midlands

Charity

HQ on Kings Norton Business Centre and a number of offices spread across the West Midlands including Digbeth, Marston Green and Selly Oak.

BCRS

Finance

With an office in Birmingham, BCRS specialise in providing loans to SMEs across the West Midlands.

Siddall Jones

Commercial property

HQ in Birmingham, Siddall Jones are specialists in property sales, letting and property management across Birmingham City Centre, the Jewellery Quarter, Winston Green, Summerfield, Edgbaston, Hall Green, Hockley, Knowle, Acocks Green Mosely and Saltly.

20 years experience

IT Support Services in Birmingham

We have delivered business IT support in Birmingham for 20 years. We are a small business, so we know what it's like running a small business and the many challenges that presents. That’s why we want to make IT your strength, and not just another thing you need to deal with.

IT Support Packages

Our Business IT support packages are designed for small and medium sized businesses. We understand that time and resources are precious. This is why we have designed cost effective, proportionate IT and security solutions.

Who are the best IT companies in Birmingham?

Managed IT support in Birmingham

As part of Superfast Birmingham managed IT support, you can expect:

Fast resolution.
Access to expert guidance.
Stress-free experience when switching suppliers.

See what our clients said about their experience working with Superfast IT:

Fast resolution

"They are very responsive to any issue you have; it is taken care of in a professional manner. Once you pick up the phone or email Superfast IT you know your problem will be fixed."

IAN PERKS

SALES DIRECTOR, ALLOY HEAt

★★★★★

Expert guidance

"Wilkes Tranter & Co Limited the accountancy practice I work for have used Superfast in all the 13 years I have been there.

"We have overcome many IT issues with the help and support of the team and they always go above and beyond to sort any issues or updates with our system. Great team."

JAMES ELLWOOD

Director, WILKES TRANTER

★★★★★

Easy to switch suppliers

It's not as difficult as you might think to switch IT companies. We will speak to your old IT company so you don't have. No downtime. No hassle. No awkwardness.

We have used Superfast IT since 2004, and I recommend them highly. Their expertise has enabled us to streamline our IT set-up and keep all of our users and data secure. Their response times are fantastic, and they are a pleasure to deal with.

★★★★★ Google review

Mark Burgess, Big Button, Marketing and Video Agency, Jewellery Quarter, Birmingham

We have been using SuperFast-IT now for 9 years and can not fault them. They are very professional and help us step by step with any IT issues we may have. So thanks guys!!

★★★★★ Google review

Natalie Siddall-Jones, Property, Birmingham city centre

1. Get in touch

If you're a Birmingham business, the first step is to get in touch. Call, email, fill out our website contact form or book some time with an expert:

Looking for an IT company in Birmingham - get in touch

2. Plan

Let's get to know each other, explore your business and perform a technical assessment to pinpoint areas of improvement. We develop a Technology Success Plan so you can win at business.

3. Progress

IT('s) sorted!

You are onboarded. We deal with your previous IT company (if there is one) and vendors, for a stress-free, smooth transition.

And best of all, you start getting results from your technology from the start. We can't wait to work with you, but you need to make the first move... Schedule a call.

Money back guarantee

Risk free Managed IT Service

Our reputation and success rests on making sure we deliver what we promise. That’s why we offer a no-quibble, money-back guarantee. If you’re not happy with our service after three months, we will refund your fees and provide a further three months free support so you have time to make alternative arrangements.

Request a quote

Free quote. Find out how much IT support costs.

Expert advice and guidance
Virtual IT manager and dedicated primary engineer
IT management and administration
Unlimited remote and on-site support
Core cyber security protection
Back-up and data recovery

Network administration
24/7 system monitoring
Bespoke IT roadmap to fit your budget and target
Annual strategic planning meetings
Ongoing account management and IT audits
Free website hosting and domain

Expert advice & guidance

You receive advice and guidance from your virtual IT manager and dedicated primary engineer. Bounce ideas off us. Find a tech solution. Make sure that you are buying the right equipment and not wasting money. Make the most out of your existing IT and uncover opportunities for improvement.

IT management & administration

We keep your IT up-to-date, which will prevent many IT issues from ever occurring. We provide day-to-day maintenance; daily monitoring and issue prevention, keeping your IT systems secure and ensuring security measures are operational and effective.

Unlimited remote & on-site support

Many issues can be quickly resolved remotely over the phone or via screen share. We also provide on-site support at no extra cost. During the pandemic, we continued to provide on-site support. Our team is familiar with adhering to onsite security and safety precautions. This includes pre-arranging site visits, signing in, wearing face masks, and completing health and safety assessments where necessary.

Core business cyber security

Cyber security is included as standard in our IT support. This is a major benefit and differentiator of our managed IT service package. When you sign up, you will automatically enroll to our core security pack. This offers a base level of security for SMEs on a budget, with the option to upgrade to the enhanced security pack.

Backup & data recovery

Your data and emails are in safe hands. Servers are backed every hour, with three additional copies of data backed up and stored in separate locations. That’s four copies altogether.

Your data is always retrievable, whether you have a fire, flood, laptop stolen or cyber incident. Microsoft 365 data is also recoverable.

Free website hosting & domain

Website hosting and domain is included. Your website will be properly configured and secured with the correct SSL certificate. This consolidates the number of suppliers you use and reduces admin to save you time.

IT support Birmingham FAQs

How much does IT support cost?
What’s included in our managed IT service in Birmingham?
Our managed services is designed for small and medium-sized businesses. It includes:
- Unlimited expert advice and guidance
- Management and administration of your IT systems
- Unlimited remote and on-site support for IT issues
- Essential cyber security to keep you safe from criminals
- Backup and disaster recovery for servers and Microsoft 365 data
- Website hosting and domain name
For more information visit our blog: What’s included in IT support.
Can you take care of all our IT support needs?
Yes, outside of managed IT service, we also offer:
- Internet connections
- Server installation, maintenance and back-up
- Moving to the cloud computing
- Pass Cyber Essentials and other security certifications, including ISO27001.
- Implement automation
- Data cabling
- Supply computer and network equipment
- VoIP cloud telephone systems
- Microsoft Office 365 licensing
- IT Infrastructure
For more information visit our IT support and services page.
What type of companies do we work with?
We work with some great clients based in Birmingham, across various sectors including:
- Charities, non-profit, third sector
- Financial services
- Manufacturing, engineering, medical device
- Professional services – creative, finance, insurance, loans, recruitment
- Property and construction
- Warehousing and distribution
Our largest client is a 24/7 call centre with 200 staff. The smallest is a training company with a team of two. Visit our case studies page to see the companies we work with and projects we have completed.
Do you support Macs?
What are your IT support hours?
Will I have to sign a long contract?
How do we access Birmingham IT support?

The main ways you access our service is by telephone (0121 309 0090) or email (support@superfast-it.com).

For non-urgent requests, email is the simplest way to contact our team, or when you need help quickly, we’re on hand to take your call. You will also have access to a dedicated primary technician, our service manager, and our directors as escalation paths.

See our dedicated blog about accessing remote and onsite IT support at Superfast IT Birmingham.
How will you backup data?
What IT support can Superfast IT Birmingham offer?
How quickly can an IT engineer get to my business in Birmingham?
Why choose IT support from Superfast IT Birmingham?

Lack of time

IT has become unmanageable and taking up too much time. Chasing your IT provider has become the norm. Your time could be better spent on running your business, not on IT niggles.

Too much Jargon

Does it feel like you're being bombarded with technical jargon? It shouldn't feel like you can't understand IT or security. We speak in plain English and only have UK based call centres.

Poor IT performance

Slow IT? Things keep crashing? Your IT performance isn't measured or there is little ROI visibility. Too much down time and your team complain about IT.

Reactive

Firefighting IT issues?

You only hear from your IT support to report an issue. No forward planning or advice on how to improve.

Security

No time to research and learn about cyber security. Unsure if your business is secure or what affordable security is available for an SME in Birmingham.

No one has checked whether your data is being backed-up.

Need for change

You want to keep up-to-date with new technology and not be left behind, but you are not sure what IT you need or what is possible for your digital transformation.

What is viable and affordable?

Quick response to COVID19

"When I had to start working from home at the start of Covid-19 lockdown, I had so many tech issues and I was calling Superfast IT at least 2 to 3 times a day requiring assistance, but they just called back sorted it and had a natter. They are such a friendly team and I cannot recommend them enough"

★★★★★ Google review

Let's work together

We quickly resolve your IT burdens in a proactive, jargon-free and friendly manner.

Your managed IT support partner.

Searching for a friendly IT company in Birmingham? We are ready to help.

We cover Birmingham city centre, Jewellery Quarter, Digbeth, Erdington, Edgbaston, Harborne, Moseley, Kings Heath, Kings Norton and the surrounding areas.

IT Companies in Birmingham.

For 20 years, we have provided outsourced, remote IT support services to ambitious small businesses in Birmingham.

Reliable, secure IT solutions are crucial to the smooth running of your business. We work with 80 small businesses, keeping IT running smoothly for 1,500 people in Birmingham and the surrounding areas.

We work hard to be one of the best IT companies in Birmingham. But it is collaborating with vibrant SMEs in Birmingham that has made us who we are today.

Birmingham has much to boast; HS2, the metro extension, potential gigafactories, a vibrant city centre, Commonwealth Games 2022 and an innovative creative hub in Digbeth. The region has an ambitious digital plan including 5G test pilots. We are here to support the region's excellent SME community and to help your business take advantage of these opportunities, with the right IT to thrive.

We think Birmingham is a great place to do business. Why not get in touch with us and see if we can work together?

Fast response
& proactive

Speak to support within minutes.
Most IT issues resolved within 10 minutes

What is proactive IT?

Fast IT service

24/7 or Monday-Friday cover

No jargon, just helpful advice

Friendly customer service

Continuous updates & proactive communication

On-site visits within Birmingham & the surrounding areas

Procurement of appropriate hardware on your behalf

Out of hours maintenance and patching to keep your devices up to date & protected

Data analysis and assessments to identify reoccurring problems & pinpoint the route of any issues

Reach your
business goals

Drive your business growth
through technology

How IT helped our client to grow.

Tech to enable growth

Our experts help to plan your IT investments for maximum benefit & ROI

From IT infrastructure upgrades to digitalisation

Sector/industry specific tech experience & solutions

We get to know your business inside out, understand your technology stack & unique needs

Bespoke IT roadmap to fit your budget & targets

Annual strategic planning meetings to ensure your IT roadmap is aligned to your business goals, with built in timescales and cost planning

Ongoing account management and IT audits to identify where improvements can be made & technology recommendations to grow your business

Protection against
cyber crimes

Peace of mind that you're protected against malware and ransomware

Cyber security for small businesses

Keep data safe

Predictable
monthly cost

Monthly subscription, rolling support contract. One month's notice.

Everything
running smoothly

Maintenance, auditing and preventative measures for less downtime and more productivity.

Access
to experts

IT questions and concerns resolved via our service desk and virtual IT manager.

We deal with
third party suppliers

Save time. We deal with Microsoft 365, internet, and telephony. Supplier costs included in your monthly invoice so there's less admin.

IT Consultancy in Birmingham

We provide IT consultancy on cyber security, including penetration testing, as well as cloud computing and migrations, data backup and disaster recovery, Microsoft Office 365, telephone (ViOP), and connectivity - internet, WiFi and 5G.

IT support Birmingham.

IT support to help you win at business.

Most small businesses don't have the time or expertise to make the most of their available technology. Superfast IT provides a team of specialists so you can harness the full power of IT.

Business-grade IT Support

IT issues fixed quickly

Protection from cybercriminals

Better use technology to drive business growth

Prevent IT problems

Never worry about back-ups again

Harness the full power of IT in your business

A single point of contact for IT

Who we work with

Join more than 80 local Birmingham businesses that no longer struggle with technology.

Autism West Midlands

Charity

BCRS

Finance

Siddall Jones

Commercial property

20 years experience

IT Support Services in Birmingham

We have delivered business IT support in Birmingham for 20 years. We are a small business, so we know what it's like running a small business and the many challenges that presents. That’s why we want to make IT your strength, and not just another thing you need to deal with.

IT Support Packages

Managed IT support in Birmingham

Fast resolution

"They are very responsive to any issue you have; it is taken care of in a professional manner. Once you pick up the phone or email Superfast IT you know your problem will be fixed."

IAN PERKS

SALES DIRECTOR, ALLOY HEAt

Expert guidance

"Wilkes Tranter & Co Limited the accountancy practice I work for have used Superfast in all the 13 years I have been there.

"We have overcome many IT issues with the help and support of the team and they always go above and beyond to sort any issues or updates with our system. Great team."

JAMES ELLWOOD

Director, WILKES TRANTER

Easy to switch suppliers

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3 Step Plan

1. Get in touch

2. Plan

3. Progress

IT('s) sorted!

Money back guarantee

Risk free Managed IT Service

Request a quote

Small business IT Support in Birmingham

What's included? IT support a small business needs.

Expert advice & guidance

IT management & administration

Unlimited remote & on-site support

Core business cyber security

Backup & data recovery

Free website hosting & domain

IT support Birmingham FAQs

How much does IT support cost?

What’s included in our managed IT service in Birmingham?

Can you take care of all our IT support needs?

What type of companies do we work with?

Do you support Macs?

What are your IT support hours?

Will I have to sign a long contract?

How do we access Birmingham IT support?

How will you backup data?

What IT support can Superfast IT Birmingham offer?

How quickly can an IT engineer get to my business in Birmingham?

Why choose IT support from Superfast IT Birmingham?

Outsourced IT support Birmingham

We understand your challenges

Lack of time

Too much Jargon

Poor IT performance

Reactive

Security

Need for change

Quick response to COVID19

Let's work together

Your managed IT support partner.

IT Companies in Birmingham.

For 20 years, we have provided outsourced, remote IT support services to ambitious small businesses in Birmingham.

Fast response & proactive

Fast response
& proactive

Reach your
business goals

Protection against
cyber crimes

Predictable
monthly cost

Everything
running smoothly

Access
to experts

We deal with
third party suppliers