IT support Birmingham.

Your fast, reliable managed IT support and technology partner.
Searching for a friendly IT company in Birmingham? We are ready to help. 

 

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Your virtual IT department

For almost 20 years, we have provided outsourced, remote IT support services to ambitious small businesses in Birmingham.

Reliable, secure IT solutions are crucial to the smooth running of your business. We work with 75 SMEs, keeping the IT running smoothly for 1,500 people in Birmingham and the surrounding areas.

We work hard to be one of the best IT companies in Birmingham. But it is collaborating with vibrant SMEs in Birmingham and West Midlands that has made us who we are today.

Birmingham and the West Midlands has much to boast; HS2, the metro extension, potential gigafactories, a vibrant city centre, Commonwealth Games 2022 and and innovative creative hub in Digbeth. The West Midlands has an ambitious digital plan including 5G testpilots. We are here to support the regions' excellent SME businesses; to take advantage of these opportunities and enabling the right IT to thrive.

We think Birmingham is a great place to do business. Why not get in touch with us and see if we can work together?

Get in touch

 

Speed is everything

Quickly locate and resolve your technical issues, while horizon scanning for technology that keeps your business competitive and data secure.

Superfast response

Fast response
& proactive

Speak to support within minutes.
Most IT issues resolved within 10 minutes

Reach Goals

Reach your
business goals

Drive your business growth
through technology

Reduce Risk copy

Protect against
cyber criminals

Phew! Peace of mind that you're protected against cyber-criminals and malware

Fast response rate

Calls connected within 10 seconds ⋅ Majority of tickets resolved in 10 minutes

 
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Peace of mind

Put the aspirin back because there's no more headaches.

Predictable
monthly cost

Monthly subscription in a rolling contract.
One month's notice.

Let's keep it simple.

How much does it support cost?

Everything
running smoothly

Our ongoing maintenance and auditing means we prevent issues from happening in the first place.

Less downtime and more productivity.

Access
to experts

What is the best solution?
Who is the best supplier?
How easy is it to integrate?

How do we migrate a new technology or service?

Don't stress, we have the answers and we're on top of it.

We deal with third party suppliers

Save time. Supplier cost included with monthly bill so there's less admin.

If a service goes down,
we do the chasing & keep you updated. 

Manage tech services: Microsoft 365, internet and telephone, including adding/removing users. No additional admin fee, pay for service at cost price. 

IT support designed with SMEs in mind

Birmingham IT support

We have worked with SMEs in Birmingham for just under 20 years. Our IT support subscription is designed specifically for small and medium sized businesses in the region.

As a small business, we understand that time and resources are precious. This is why:

We don't over engineer.

We don't over charge.

Just an honest, friendly service.
Your trusted, local IT company.

 
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Who are the best IT companies in Birmingham?

 

IT Support in Birmingham

What's included?

  • Expert advice and guidance

  • Virtual IT manager and dedicated primary engineer

  • IT management and administration

  • Unlimited remote and on-site support

  • Core cybersecurity protection

  • Back-up and data recovery

  • Free website hosting and domain

  • Network administration

  • 24/7 system monitoring

  • Bespoke IT roadmap to fit your budget and target

  • Annual strategic planning meetings

  • Ongoing account management and IT audits

Answering all your questions

Whats included in our managed IT support service in Birmingham?

 

Expert advice

Expert advice & guidance

Advice and guidance, with a virtual IT manager and dedicated primary engineer. Bounce ideas off us. Find a tech solution. Make sure that you are buying the right equipment and not wasting money. Make the most out of your existing IT and uncover opportunities for improvement.

Management and administration of your IT systems

IT management & administration

We keep your IT up-to-date, which will prevent many IT issues from ever occurring. We provide day-to-day maintenance; daily monitoring and issue prevention, keeping your IT systems secure and ensuring security measures are operational and effective.

Unlimited remote and on-site support for IT issues

Unlimited remote & on-site support

We are your virtual IT department, but also on call for call-outs. Many issues can be resolved quickly and remotely over the phone. Superfast by name and nature, we ensure issues are resolved quickly. We continue to provide on-site support throughout the pandemic, while taking precautions to keep everyone safe.

Cybersecurity for birmingham businesses-1

Core cybersecurity protection

Keeping your business secure is a major benefit of having our managed IT service package. Our core security pack offers a base level of security for SMEs on a budget, with the option to upgrade highly recommended. Keep your data safe, with files, emails and data regularly backed-up.

IT companies in Birmingham - Backup and disaster recovery of your servers and Microsoft 365 data

Back-up and data recovery

Your data and emails are in safe hands. Servers are backed every hour, with three additional copies of data backed up and stored in separate locations. That’s four copies altogether.

Your data is always retrievable, whether you have a fire, flood, laptop stolen or cyber incident. Microsoft 365 data is also recoverable.

Managed IT services in Birmingham - free website hosting and domain

Free website hosting and domain

Thrown in with your IT support subscription, your website and domain will be properly configured and secured with the correct SSL certificate. As well as consolidating the number of suppliers you use, it will save you time by reducing the number of invoices and admin you deal with, and bonus - it will save you around £20 every month.

 

Who we work with

Proud to work with these excellent businesses based in Birmingham.

Autism West Midlands - charity based in Smethwick Sandwell and Birmingham

Autism West Midlands

Charity

HQ on Kings Norton Business Centre and a number of offices spread across the West Midlands including Digbeth, Marston Green and Selly Oak.

Wolverhampton based BCRS and their IT support

BCRS

Finance

With an office in Birmingham, BCRS specialise in providing loans to SMEs across the West Midlands.

Siddall-Jones have IT Support in Birmingham

Siddall Jones

Commercial property

HQ in Birmingham, Siddall Jones are specialists in property sales, letting and property management across Birmingham City Centre, the Jewellery Quarter, Winston Green, Summerfield, Edgbaston, Hall Green, Hockley, Knowle, Acocks Green Mosely and Saltly.

We have used Superfast IT since 2004, and I recommend them highly. Their expertise has enabled us to streamline our IT set-up and keep all of our users and data secure. Their response times are fantastic, and they are a pleasure to deal with.
Big Button
★★★★★ Google review
Mark Burgess, Big Button, Marketing and Video Agency, Jewellery Quarter, Birmingham
We have been using SuperFast-IT now for 9 years and can not fault them. They are very professional and help us step by step with any IT issues we may have. So thanks guys!!
IT Support services in Birmingham for Siddall-Jones
★★★★★ Google review
Natalie Siddall-Jones, Property, Birmingham city centre

Areas we cover

We help businesses in Birmingham, Stourbridge and Kindswinford, Halesowen, Dudley, Sandwell, Kidderminster, Bromsgrove, Wolverhampton and Worcester.

 

Visit our case studies for BCRS, Edward's Trust and Co-ordsport to see what our clients think about us.

We understand your challenges
 

IT challenges we understand meme - IT Companies in Birmingham

 

Lack of time

IT has become unmanageable and taking up too much time. Chasing your IT provider has become the norm. Your time could be better spent on running your business, not on IT niggles.

Too much Jargon

Does it feel like you're being bombarded with technical jargon? It shouldn't feel like you can't understand IT or security. We speak in plain english and only have UK based call centres.

Poor IT performance

Slow IT? Things keep crashing? Your IT performance isn't measured or there is little ROI visibility. Too much down time and your team complain about IT.


Reactive

Firefighting IT issues?

You only hear from your IT support to report an issue. No forward planning or advice on how to improve.

Security

No time to research and learn about cybersecurity. Unsure if your business is secure or what affordable security is available for an SME in Birmingham.

No one has checked whether your data is being backed-up. 

Need for change

You want to keep up to date with new technology and not be left behind. But you are not sure what IT you need or what is possible for your digital transformation.

What is viable and affordable?

Quick response to COVID19

"When I had to start working from home at the start of Covid-19 lockdown, I had so many tech issues and I was calling Superfast IT at least 2 to 3 times a day requiring assistance, but they just called back sorted it and had a natter. They are such a friendly team and I cannot recommend them enough"

★★★★★ Google review

From zero to hero

Lets sort this out together
 

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How it works

How to work with us

Get in touch

The first step is to get in touch. Call, email, fill out our website contact form or book some time with an expert:

 

Looking for an IT company in Birmingham - get in touch

 

We will show you our Managed IT support for a small birmingham company-1


We get to know you

Let's get to know each other.
We want to learn about your business and you can find out more about us.

Next is the technology assessment. We can do some thing remotely, but we would like to visit your office, look at any equipment onsite and put a face to name. From the technical assessment we can pinpoint what you are doing well and areas of improvement.

IT('s) sorted!

You're onboarded. We deal with your previous IT company (if there is one) and vendors, for an angro free, smooth transition.

We can't wait to work with you, but you need to make the first move... Get in touch.


Take the first step to top IT

 

IT Services in Birmingham

We offer many IT services in Birmingham, these include cybersecurity, cloud computing and migrations, data back-up and disaster recovery, Microsoft 365, telephone (ViOP), IT consultancy and connectivity - internet, WiFi and 5G.

 

Tons of Resources to Help

Visit our learning centre
4 min read

Good Business Charter Accredited

Jun 8, 2021by Katherine Garratt
2 min read

We are recruiting: 2nd line IT Support Technician

May 13, 2021by Adam Cash
4 min read

Superfast IT signs Armed Forces Covenant, owing business success to military roots

May 5, 2021by Katherine Garratt

 

Proud to serve Birmingham

Get in touch!