- Case Study -

NPA 24/7.

Office move

Switching from a fully managed office to private premises: Complete IT infrastructure installation, from cloud to cabling and servers


NPA Office move



Smooth office move transition, all while remaining 24/7 operational

Nick Hancock, Managing Director of home emergency experts, NPA, discusses their successful office move, from a fully managed office to their own, while fully maintaining business operations.


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Case Study

NPA had reached capacity at their office. Their team was growing quickly and needed to move into an office that could accommodate their fast growing team.

At the time, NPA's office was fully managed and they were not responsible for any of the offices IT, internet, or network cabling. Moving office meant starting from scratch; from installing cabling inside the office to moving servers and ensuring cloud services were installed and available to their team during the move.


IT challenges

  • NPA operations needed to continue 24/7 during the office move.

  • They starting from scratch. Moving from a fully served office, where the IT infrastructure was complete and not their responsibility, to their own premises.

  • From office layout, cabling and servers, to cloud installation, the entire office IT infrastructure needed to be planned, executed and completed within agreed timeframes and budget.

About NPA

NPA are one of the UK’s leading providers of emergency property assistance.

Their team of advisors answer, deploy and respond to thousands of calls from our client’s customers every year. Over the past 5 years, NPA have grown the business from 30 to nearly 200 employees after winning contracts with insurance, house builder and housing association markets.

Nationwide Property Assistance NPA
Office move and IT infrastructure completed for theHalesowen based home emergency specialist
NPA office move case study
Office move example - successfully completed including installation of cloud services


NPA utilised a mixture of Superfast IT support and services, including IT consultancy to plan and deliver the new IT infrastructure.

Superfast IT became a part of the NPA project management team for the office move, attending meetings and advising on IT options during the project

NPA took advantage of Superfast IT's lead IT consultants knowledge.

Superfast advised on the office layout  and were responsible for network cabling, the complete rebuild of the server room and the installation of all the cloud services.


  • Smooth office move transition.

  • Business remained operational 24/7 during move.

  • IT infrastructure was correctly installed and modernised.

  • NPA team has robust IT infrastructure to be able to grow with ease.

  • IT infrastructure is suitable and resilient for their future business needs. 


Nick Hancock, MD, NPA

"Besides giving us day-to-day support over the last two to three years, Superfast has worked on three major projects with us.

"When we decided back about three years ago that we needed to move offices because the business had grown, we decided to buy our own space and move to a fairly local based office. But one that hadn't got any infrastructure in there at all.

"Superfast joined the design and project team, working on the layout of the office and being responsible for the data cabling, and also dealing with the complete rebuild of the server room. Superfast were also responsible for all of our cloud services; the installation of all the cloud services and everything else.

"The issue that we had was we were run a 24 hour business. So at the same time as moving we still needed to be operational. This meant the guys had to work through the night on a number of occasions to move servers from one location to the other to keep the business operating.

"Nothing was too much trouble. In fact, quite a few of our clients said a week or so after we had moved: "aren't you moving next week?" and actually had to says "no, we moved last week".So that was really successful.


"Nothing was too much trouble. In fact, quite a few of our clients said a week or so after we had moved: "Aren't you moving next week?"

What next?

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