Technical Director: Cyber Security & Cloud
Mark is the lead technical resource. He can be found designing clients' technical requirements and a point of contact for projects and infrastructure changes. He is also a point of escalation for any complex IT issues and assists James with the strategic direction of the business.
Cyber Security & Cloud
We asked Mark a few questions:
How long have you worked at Superfast IT?
I have worked with Superfast IT for 14 years.
What are your day-to-day tasks as a cyber security and cloud specialist?
Day-to-day I will be found designing our clients technical requirements, being a point of contact for projects and infrastructure changes.
I am also a point of escalation for any complex IT issues and assist James with the strategic direction of the business.
Much of my time is spent with our clients, helping them to get the most out of their IT infrastructure and helping them with their cyber security. I also oversee the changes that our clients have in their IT infrastructure and ensure that it goes smoothly.
What qualities do you need to succeed in your role?
I have always had a passion for helping people and, sadistically, the more difficult the issue is, the more motivated I get!
I love solving complex issues. I find it really motivating to help our clients resolve a technical issue and put in the hours to keep our clients working and productive.
It's also satisfying to help our clients to utilise new and evolving technology. I advise on the most viable solutions and help them to trial and adopt new technologies to makie their businesses more secure, efficient and productive.
I find it easy to empathise with our clients, and see the situation and their pains from their perspective.
Tell us a bit about yourself outside of work.
I have two young boys called Harry and Joe, and my girlfriend, Eve, has two children of the same age called Reuben and Elsie. I also have a step-daughter called Courtney. We have two dogs, one called Ned - a 7-year golden retriever and a 1-year-old Cookapoo.
I love hacking around at Golf, riding my mountain bike, running, surfing, and recently, I have taken up skiing at the Telford Dry Skii Slope.
Would you like to speak to Mark?
Fill out the form and Mark can speak to you about cloud, cyber security and IT infrastructure.